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“今まで宿泊したホテルで1番です。” 5 of 5 stars
Review of Sarova Mara Game Camp

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Sarova Mara Game Camp
5.0 of 5 Resort (All-Inclusive)   |   C14, Keekorok, Maasai Mara National Reserve 72493 00200, Kenya   |  
Hotel amenities
Tokyo, Japan
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“今まで宿泊したホテルで1番です。”
5 of 5 stars Reviewed May 21, 2014

マサイマラに4泊する際に宿泊しました。最高のロッジです。今までこんなに素敵だと思った宿泊はありません。
まずスタッフの対応が最高です。マサイマラにはアバーディアから空路で向かったのですが、途中機体トラブルがあり11時着く予定が結局着いたのは15時過ぎ。ランチは航空会社の配慮等で頂くことができましたし、それはそれでいい経験だったと思うのですが、チェックインの際に本当に申し訳なかったと謝っていただいて、逆に恐縮でした。苗字が多少長いので発音しにくそうで、「○○○○と発音するよ」と教えてあげたら、すれ違う度に修正した発音で呼びかけてくれました。
また、Muhammadというスタッフには本当にお世話になりました。気さくに話しかけてくれ、私たちがハネムーンで来ているということも伝える前から知っていました。そして最高のハネムーンにしようと本当に努力してくれました。ある日サファリから帰ってきて朝食を食べようとレストランに向かおうとしたら、庭に案内されました。そして特別に庭での朝食を用意してくれていたことには感激でした。
また、最終日に特別ディナーを申し込んだのですが、料理の手配からワインまで直接シェフを呼んで話をしてくれました。別のスタッフに勧められて一旦申し込んでいたワインが比較的高いものだったのですが、夕食の際にMuhammadが来て、「このワインは確かに美味しいけど、今までの好みを聞いていると(もう少し安い)こちらのワインのほうが食事の内容にも合うと思う」とわざわざ薦めに来てくれました。素敵な対応で本当に主人と感激しました。
その他のスタッフたちみんな素敵で、レストランでは今日は何を見たの?とか昨日はこのオムレツ食べてたけど今日も同じ味付けでいい?とか細かいところまで覚えてくれていて本当に居心地が良かったです。ドライバーのPeterもいつも親切で質問したときにはとても丁寧に答えてくれました。
食事に関しては三食ともビュッフェ形式です。どれも美味しく日本人にも食べやすいものも多かったです。バレンタインデーにはspecial dinnerが用意されました。
最後に部屋はテントロッジですが、今回はハネムーンということもあり、一番奥のしっかりした建物でした(壁の一部が布でしたが、ドア等は普通の建物と同様のもの)。お部屋は素敵でベッドは天蓋付、毎日清掃が入り水が補充されました。シャワーも全く問題ありませんでした。一番端の部屋はプライベート感満載です。2日目くらいに象が部屋からすぐのところに来ていて間近で見れました(もちろん柵がありますが)。
本当に最高の経験ができました。また絶対再訪したいと思います!

We stayed this hotel for 4 nights. It was best hotel I've ever stayed!
Staffs were really kind and friendly. They remember our name and called correct pronunciation(Japanese's name is sometime difficurt to pronunce) when we met.
Especially we really thanks to Muhammad. He made our honeymoon stay special. One day, he prepared special outside breckfast for us. Another day, he talked with chef for our special dinner and choice the wine(we alredy decided wine but high price, he choice the better one with reasonable price!).
We really enjoyed our stay. We wanna go back this hotel soon!!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony K, Manager at Sarova Mara Game Camp, responded to this review, May 22, 2014
Dear guest,

It was a pleasure having you stay four nights with us. We are humbled by your kind feedback and encouraged to do even better.

We hope to host you yet again in the near future.

Karibu Mara!
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702 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2014

We came there as a couple last week and had a very nice three days at Sarova, and the staff could not have been nicer.
Please say thanks in particular to Simon, Mathew, and Daglous for excellent and friendly service.
I hope we may come back some time.
I would recommend this place to everyone that wants to go to the mara.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony K, Manager at Sarova Mara Game Camp, responded to this review, May 22, 2014
Dear guest,

Thank you for choosing Sarova Mara Game Camp for your stay in the Maasai Mara. Thank you for your positive feedback and recommendation. The team is greatly encouraged by your warm review and we do look forward to having you back.

Asante sana.
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Tsavo National Park- Voi
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 18, 2014

We had a great time in Sarova Mara tented lodge with my clients from Japan during the month of May 2014.The super friendly stuff at the lodge handled every details of regarding our accommodation in a very professional manner. Carol at the front office received us in such manner that we forgot we had a long tiring drive from Nairobi . The first impression was quite important for my clients. Carol at restaurant , the No 1 best employee of the lodge welcomed us in the restaurant and gave us right to pick the spot of our table in the restaurant, I and my clients felt greatly honored and I would like to say a big thank you Carol at the restaurant . Food excellent buffet , with all choices from non vegetarian to full vegetarian were all included .
As for the accommodation we had the club tents, the best way to experience Sarova Mara tented lodge. The room manager Mr. Stephen Keriga humbly escorted us to our tents and made sure that we lacked nothing. Mr. Stephen Keriga who is fluent in Japanese is quite experienced in handling guests. Finally I will not forget the welcoming Masai Morans at the lodge entrance. Very friendly and naturally welcoming .
I

Room Tip: The club tents are the best and tent No 70 has excellent view of the Masai Mara
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony K, Manager at Sarova Mara Game Camp, responded to this review, May 19, 2014
Dear guest,

Thank you for your candid feedback. We feel greatly honored to have made positive contribution to you and your clients. We have shared your feedback with the team including those that you have named personally and it has made them proud of what they do as it is such encouraging reviews that drives the team to raise the bar.

Karibu tena Sarova Mara!

Asante sana.
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New York City, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed May 16, 2014 via mobile

This is a trip to remember, the camp is amazingly nice and everything available including the wi-fi to keep in touch with family and friends, the safari was great, I've seen 4 of the big 5. Food is good and international, the personnel is friendly and talkative.

Stayed May 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony K, Manager at Sarova Mara Game Camp, responded to this review, May 18, 2014
Dear guest,

It was a pleasure hosting you and more so that our services lived up to your expectations. We truly value your feedback as we put all our efforts to achieve excellence!

We look forward to hosting you yet again.

Karibu.
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Nairobi, Kenya
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 14, 2014

We visited in 2011 April. Love the accommodation luxury tented camps excellent. Very family friendly lodge with lots of activities. Food excellent buffet. Location is good as well, we saw all the big fives and the cats.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony K, Manager at Sarova Mara Game Camp, responded to this review, May 15, 2014
Dear guest,

We were honored to host you last year. We are pleased to note that we did live up to your expectations. It will be great to host you once again now a year down the line as we have worked towards improving our service detail over the months.

We highly appreciate your feedback and take this opportunity to welcome you back to Sarova Mara.

Cheers.
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kampala
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 13, 2014

The sensation of really being in the wilderness for those who are not fans of actually roughing it is best achieved by being somewhere like the Sarova Mara.

After what can only be described as back breaking drive from Nairobi it was a relief and a delight to arrive at the camp. After a mischievous check in at which we were advised that one would have to relieve themselves in the bushes it was a relief to be escorted to our air conditioned tents and find them to be fully kitted out.

It is not often the case that one finds the meals at an all inclusive establishment such as this to be both tasteful and plentiful in variety but that was very much the case here. After our daily safari drives it was very much a relief to be able to return to our rooms and know that a hot shower awaited.

Whilst some may prefer a more rugged experience our preference is definitely for having the generator on for 23 hours daily and thus being able to enjoy all the usual creature comforts. For the comfort of the rooms, the pleasant gardens, the large pool, the variety of the meals and the service which was always first class the Sarova Mara gets the thumbs up from us.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony K, Manager at Sarova Mara Game Camp, responded to this review, May 14, 2014
Dear guest,

It is always a pleasure to get positive feedback from our valued guests. The team highly appreciates meeting your expectations as we strive to exceed in service excellence. The team hereby wishes to thank you most sincerely for giving us the opportunity to host you.

We look forward to your return and assure you of yet another wonderful stay.

Cheers!
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Nairobi, Kenya
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 12, 2014

I visited Masaai Mara on 2nd May 2014 with my wife and 2 kids of 13 and 4 years in company of other 3 family. Maasai Mara in a whole was a wonderful experience for us and friends. But Sarova disappointed us about the accommodation. We have booked for a 3 bedded tent and the tent was extremely congested. The height of the tent was also not good enough for anyone who is 5.5 feet tall. Second night was a even worse because of number of insects came to the room. Then they transferred us to a Super Tent where I could have given 100% marks if I got it from beginning. Food was good and plenty. The serving staffs were like always busy and were showing the displeasure in attending to the multi-various needs of people of our 16 member group. I have been a fan of Sarova Hotels because of the service received at Lion Hill and Stanley. But I wouldn't recommend Sarova Mara for a family holiday unless one reserve the premium tents in particular.

Room Tip: Reserve for the premium tents. 56 was great. Do not go for 47. it was nightmare.
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  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony K, Manager at Sarova Mara Game Camp, responded to this review, May 13, 2014
Dear guest,

It was a pleasure hosting your family and friends. We have noted that there were areas where we did not meet your expectations and do wish to assure you that we have taken every step in ensuring that we get it right the first time and every time. We do hope that you will give us another opportunity to be of service to you.

We do value your feedback as it does give us the drive to improve.

The team here wishes to apologize for any inconvenience caused and do assure you of a most memorable and restful stay in your next visit.

Asante!
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Additional Information about Sarova Mara Game Camp

Address: C14, Keekorok, Maasai Mara National Reserve 72493 00200, Kenya
Location: Kenya > Rift Valley Province > Maasai Mara National Reserve
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Maasai Mara National Reserve
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sarova Mara Game Camp 5*
Number of rooms: 75
Official Description (provided by the hotel):
Sarova Mara Game Camp is located in the heart of the Maasai Mara Game Reserve in South West Kenya. It is 260 km from Nairobi, a 1-hour flight from Nairobi, 20-minute drive from the airstrip and a 5 1/2-hours drive from Nairobi on the new tarmac road. It is set on an elevation surrounded by two streams. The Camp is uniquely laid out over the sprawling grounds that include rolling manicured greens, a virtual mini forest of indigenous shrubs and exotic trees, a large pond stocked with fish, mini bird sanctuary and an authentic Maasai village adjoining the Camp. The Camp includes 20 club tents, 51 standard tents, 2 family tents, a main restaurant, bar and many bush dining options. The free form swimming pool has its own pool bar. In addition, it has its own fleet of well equipped safari vehicles with excellent guides. There are meeting rooms and numerous outdoor venues for dining and leisure. The entire Camp is surrounded by a 24 hour electric fence. The climate is very pleasant with clear warm days and cool nights Temperatures average from 26ْ C during the day to 12ْ C at night. There are sporadic rains in March, April, November & December. ... more   less 
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Also Known As:
Sarova Mara Game Camp Hotel Maasai Mara National Reserve
Sarova Mara Game Camp Kenya/Maasai Mara National Reserve

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