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“Lo mejor del Masai Mara ( Para españoles Pregunten por Saitoti)” 5 of 5 stars
Review of Sarova Mara Game Camp

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Sarova Mara Game Camp
5.0 of 5 Resort (All-Inclusive)   |   C14, Keekorok, Maasai Mara National Reserve 00200, Kenya   |  
Hotel amenities
Santiago, Chile
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Lo mejor del Masai Mara ( Para españoles Pregunten por Saitoti)”
5 of 5 stars Reviewed February 18, 2013

A luxury hotel! Very good service, by far the best of Kenya.
They also have a Masai guy in reception who speaks English and Spanish, is called Koitumet Saitoti, For a Spanish-speaking person like me was a real pleasure to know i Saitoti, good disposition, friendly and luxurious attention.
The best hotel in Kenya!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francis M, General Manager at Sarova Mara Game Camp, responded to this review, March 5, 2013
Dear Guest,
It is with great pleasure that I read your comments. We are glad that you found our service to be very good and the lodge luxurious. Saitoti our Spanish speaking receptionist comes from the local Masai community (from the village right next to the park gates actually!) I am proud that he was of service to you.
I trust that we will patronize our property in the future and give us another opportunity to be of service to you.
Kind regards,
Francis Msengeti, Lodge Manager Sarova Mara Game Camp
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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delhi
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 14, 2013

the sarova Mara Game Camp is an experience to cherish, their tented rooms are fabulous and are as close to nature as it can get.

The food was superb and the game drives simply exciting. The staff goes out of their way to serve you and ensure your comfortable.

The buffet meals were delicious and quite a fabulous spread including indian dishes and even indian vegetarian meals like simple dal and rice were a delight.

Their deserts are unforgettable and you can just not stop at one :)

a must stay property while in the Mara.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francis M, General Manager at Sarova Mara Game Camp, responded to this review, March 5, 2013
Dear Guest,
Jambo! It is a pleasure to read your review about your experience in the Camp. I am delighted to note that you enjoyed every bit of your stay right from the accommodation in the Tents, food and the Safaris.
At Sarova Hotels we pride ourselves in providing a culinary experience of the different cultures in Kenya i.e our Best of Kenya. Indian food has formed part of the Kenyan culinary offer since the formative years of the country due to trade between India and the Kenyan coast. The Indian cuisine provided in Kenya has added a touch of the local flavors to give it its own unique and wonderful taste. We hope in your next trip to Kenya we would be able to tantalize your taste buds further with our offer!
I have shared your compliments with my staff and am glad that you enjoyed our refreshing hospitality.
It will be a great honor to host you again during your next trip to the Masai Mara.

Kind regards,
Francis Msengeti, Lodge Manager Sarova Mara Game Camp.
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new mexico
Top Contributor
159 reviews 159 reviews
39 hotel reviews
Reviews in 48 cities Reviews in 48 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed February 3, 2013

We recently stayed here for two nights in January and enjoyed it very much. Our tent had a comfortable king size bed, netting, and was very roomy. Similar to the other resorts, all meals were served buffet style. There was a wide variety of food and it was extremely good. Both soup and salads were “live prepared”. This meant someone would create them the way you liked - a very nice touch. The young lady who prepared the soup was a delight. Except for one exceptionally rude waiter at night, the staff was friendly if not terribly outgoing.

Electricity was turned off mid afternoon and late at night which was common in the tented camps. The tents had a hair dryer and a burner to get rid of insects. For such a nice place it was strange to have thin and somewhat worn towels. The young man who serviced our room (Tent 7) was very friendly and attentive.

Nice pool area, gift shop, bar, and lounge area.

Please note that the last 500 meters on the road to the resort were some of the roughest on our trip. The ride alone will give you a massage.

We thoroughly enjoyed our stay and will recommend the Mara Sarova to others.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francis M, General Manager at Sarova Mara Game Camp, responded to this review, March 5, 2013
Dear Guest,
Thank you for reviewing our camp; it was indeed a pleasure serving you.
I have noted that you liked our buffet more so the live salad section which is an idea to ensure that all guests get salads prepared as per their preference. I have shared your compliments with Yvonne the lady that prepared the soup and the room attendant.
Kindly accept my sincere apologies for the sloppy service that you received from the waiter in the restaurant, this has already been addressed conclusively and corrective action taken. I would like to assure you that is definitely not our standard of service.
I am glad that you found our tents, pool, gift shop, bar and lounge area to be good and made your stay comfortable.
Once again thank you for choosing to stay with us and hope you will give us another opportunity to offer you our refreshing African hospitality during your next Safari in the Maasai Mara.

Kind regards,
Francis Msengeti, Lodge Manager Sarova Mara Game Camp.
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Dar es Salaam, Tanzania
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 3, 2013

Very strategically located tented accomodation in middle of Masai Mara safari in kenya. if you are looking to catch a natural habitat of animals then this is a place to go. Although staff is nice and friendly but they donot reply promptly to e mails. It is recommended to book your accomodation well in advance with safari van.

Room Tip: Try to get room closer to reception / dining hall as tents are bit away and if it is raining you may...
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francis M, General Manager at Sarova Mara Game Camp, responded to this review, March 5, 2013
Dear Guest,
I am delighted to read your review about our camp; It was a pleasure hosting you.
I would like to personally apologize for the slowness in replying to your mail communication. This is being looked into to improve our speed of response to our valued customer’s requests.
I look forward to hosting you once again at Sarova Mara Game Camp.

Kind regards,
Francis Msengeti, Lodge Manager Sarova Mara Game Camp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 3, 2013

I was not expecting to find such a nice place in the middle of the savannas, it definitively makes your safari experience even more spectacular.

The rooms are really cozy, the tent instead of the concrete walls enhances the experience, but it doesnt mean you will no have comfort, once the tent is very spacious, with a comfortable king size bed, and a very decent bathroom (this one in concrete walls). You can easily forget that you in a Natural Reserve and only the animal's noises in the middle of the night remember you where you are.

The hotel infrastructure in general e pretty decent, especially considering that you are not going to spend many hours in the hotel. Food is ok, dont expect 5 stars dishes, but you can find good quality food and some variety in the buffet.

The staff is a special chapter of this hotel (actually not only of the hotel, but Kenyans in general), they are very friendly, always with a smile and making your stay pleasant.

Very good hotel! Congratulations for the fantastic place you have there!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francis M, General Manager at Sarova Mara Game Camp, responded to this review, March 5, 2013
Dear Guest,
Thank you for the positive feedback on our lodge, Am glad that you enjoyed your stay with us and your safari here in the Mara. I have passed your compliments to the staff here and they are happy that they were able to make your stay special.
I trust you will give us another opportunity in future to be of service to you once again.

Kind regards,
Francis Msengeti, Lodge Manager Sarova Mara Game Camp.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 31, 2013

Sarova Mara Game Camp is an extraordinary place, from which to launch your experience of the Masai Mara, which is an extraordinary experience. The food, the accommodation, the staff were all fantastic, and of course being in the park and the safaris were the greatest aspect of it all. Just an amazing experience. We traveled in June 2011.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francis M, General Manager at Sarova Mara Game Camp, responded to this review, March 5, 2013
Dear Guest,
Jambo! Thank you for taking time to write your review about your stay with us. We are pleased to note that you found our services to be extraordinary. I have shared this with my staff and we endeavor to make our services better each and every time.
We look forward to serving you in your next trip to the Mara.
Kind regards,
Francis Msengeti, Lodge Manager Sarova Mara Game Camp.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 29, 2013

By far the most amazing resort I've ever been to! ( and am not just saying this coz am from Kenya). Everything was perfect. The food, the tents the staff. We absolutely had no complains at all. The resort is a little pricy but u get what u paid for. Cannot wait to go back.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francis M, General Manager at Sarova Mara Game Camp, responded to this review, January 30, 2013
Dear Guest,
Thank you for taking time to review our property on TripAdvisor. It is indeed a pleasure to note that you found your experience to be amazing and we will be happy to host you on your return visit to the Mara.
Karibu na Asante once again!
Kind regards,
Francis Msengeti, Lodge Manager Sarova Mara Game Camp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sarova Mara Game Camp

Address: C14, Keekorok, Maasai Mara National Reserve 00200, Kenya
Location: Kenya > Rift Valley Province > Maasai Mara National Reserve
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #3 of 9 hotels in Maasai Mara National Reserve
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sarova Mara Game Camp 5*
Official Description (provided by the hotel):
Nothing quite captures the true spirit of East Africa, like a safari in Kenya’s richest game reserve, the Maasai Mara. Sarova Mara Game Camp offers front seats to nature’s most breathtaking show - the wildebeest migration. The endless plains of East Africa are the setting for the world’s greatest wildlife spectacle where, from the vast Serengeti plains to the champagne colored hills of Kenya’s Maasai Mara, over 1.4 million wildebeest and 200,000 zebra and gazelle, relentlessly tracked by Africa’s great predators, migrate in a clockwise fashion over 1,800 miles each year in search of rain ripened grass. Sarova Mara Game Camp is well positioned to enjoy this unique phenomenon. The rolling plains around the Camp are teeming with wildebeest, gazelles and zebras, during the migration months and the Camp is situated right in the center of their migration path. Sarova Mara Game Camp is also the ideal choice for those seeking a richer experience of Maasai Mara that goes much beyond just game drives. By virtue of its location and layout, the Camp offers an unparalleled plethora of activities and experiences from luxury tented living to bird-watching, mini golf, sport fishing and a unique insight into the Maasai culture at the adjoining Maasai village. ... more   less 
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Also Known As:
Sarova Mara Game Camp Hotel Maasai Mara National Reserve
Sarova Mara Game Camp Kenya/Maasai Mara National Reserve

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