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“Our most memorable Holiday” 5 of 5 stars
Review of Sarova Mara Game Camp

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Sarova Mara Game Camp
5.0 of 5 Resort (All-Inclusive)   |   C14, Keekorok, Maasai Mara National Reserve 72493 00200, Kenya   |  
Hotel amenities
Fredrikstad, Norway
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Our most memorable Holiday”
5 of 5 stars Reviewed July 31, 2011

If you are in Masai mara national reserve, this game camp is a Must. The place is just wonderfull, the staff very profesional and helpfull and very friendly. I had met stanley at Lion Hill Lodge the previous year and I saw him this year at Sarova Mara Game Camp and he has way to just make you feel welcomed and important.

The food was very good! The tent were spectacular. Peaceful and joyfull. My friend and clients that i have recommended even rate this Camp as Very classic.

The evening entertainment was relaxing.

The lodge is also situated at strategic location for game viewing, saw all the big five. Thumbs up and 5 start from me and my wife!

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaraManager, Manager at Sarova Mara Game Camp, responded to this review, August 18, 2011
Dear Guest
Thank you for your positive feedback of the lodge and for giving us the opportunity to be of service to you. We at Sarova Mara Game Camp are happy that our services were up to your expectations. We strive to provide the Best of Kenya cuisine to our guests in our newly refurbished restaurant. We trust that you will give us another opportunity to give you our refreshing African hospitality.
Regards
Francis Msengeti
Lodge Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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611 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed July 27, 2011

Staff were so welcoming and caring. The food was great. As for the rooms, everything was clean and nice. I liked the hot water bottle in the bed when i got into bed.

Room Tip: Very beautiful scenary and fresh air and relaxing. We enjoyed every bit of it.
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  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaraManager, Manager at Sarova Mara Game Camp, responded to this review, July 28, 2011
Dear Guest,
Thank you for your patronage of our Lodge. I am happy that you found our services meeting your standards and that you enjoyed your stay with us. I will definitely share your comments with my team and we are looking forward to another opportunity to provide you with our Refreshing African Hospitality.
Welcome once again!

Kind regards,

Msengeti Francis
Lodge manager
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Abu Dhabi, United Arab Emirates
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 27, 2011

This hotel has rooms in the form of tents which are very comfortable. In the begining, we thought tents will be very basic but these tents are quite big and have a fully functional bath/toilet inside. The only way to shut these tents are with huge zippers! I was a little uncomfortable at first as I had huge lenses for my camera and laptop but then after the first night thought it was a very safe hotel. The hotel is electric fenced so no chance of wildlife coming inside. It is a huge hotel so expect a lot of rush during meals as they serve buffet.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaraManager, Manager at Sarova Mara Game Camp, responded to this review, July 27, 2011
Dear Guest,
I would like to thank you for your patronage of our lodge and for your positive comments above. We at Sarova Mara game camp are pleased that you found our rooms to be comfortable, spacious and to your liking. Am happy that you found the lodge to be safe and I would like to reiterate that we have 24 hr patrols of the lodge grounds and 24 hrs electrical fencing round the lodge with the safety of the guests as paramount.
Thank you once again for giving us an opportunity to provide you with our refreshing African Hospitality and hope that you will be visiting again the Mara and Sarova Hotels soon.
Kind regards,
Msengeti Francis
Lodge Manager
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Stockholm, Sweden
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 25, 2011

This was a great place to stay in the Masai Mara. The tents were really superb, such a unique experience. It felt really clean and well kept. We had a smaller tent (#27) which we loved and when we saw the larger ones, were actually quite happy we had the small one as it felt more like a tent rather than a room! Agree with previous reco, try to have a higher # to get further from people/the bar. We were not bothered, despite being very close to everything.
The food was good, the meat was definitely the best part, it was great. We also enjoyed the fresh chapatis and naan bread. The desserts were not good, I stuck with fruit.
We were told there would be a full breakfast available on the morning when we left early for the safari (6:20 and we wanted to bring a little snack) but there was only tea/coffee. So our stomachs were growling till we came back later.
The one thing I didn't like was that it felt like they were constantly trying to get more money out of us by making us pay for little things that easily could have been included in the price - we had to pay for water for dinner, pay extra to bring some ice cream on the safari... Just little things that take away from the overall experience which we did pay quite a bit for.
We really enjoyed the Masai dance show one evening and the opportunity to hear more about the Masai culture. Staff in general was great!
Would've liked the pool to be open earlier (by 6am) as we like taking a morning dip!
Overall a great stay and we'd go back.

Room Tip: Go for the higher numbers. Small rooms are really cosy and feel more like a tent than the bigger ro...
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  • Stayed July 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaraManager, Manager at Sarova Mara Game Camp, responded to this review, July 28, 2011
Dear Guest
First of all I would like to thank you for your candid review of our property and services. I am glad that you found your stay to be great overall. Your comment on our desserts is noted and my team and I have already moved towards establishing why our desserts did not meet your expectations. We pride ourselves in providing the Best of Kenya cuisine and your comment will assist us in ensuring we are constantly achieving that. We indeed provide tea and coffee in the morning with cookies and cakes, and the issue has been addressed closely to ensure that all guests receive the refreshments before game drives.
The dance is performed by our staff who are Maasais coming from the local area in our mission to work with the communities within which we operate. I am sure they will be pleased and proud that their presentation of their culture gave you much pleasure.
Thank you once again for your comments and we hope that you will visit the Mara and Sarova Hotels in the near future to enjoy our Refreshing African Hospitality

Kind Regards,

Msengeti Francis
Lodge Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 20, 2011

Expansive hotel, where rooms are arranged in very confortable 'tents' with fully functioning bathrooms including hot-water showers -- greatly appreciated after a dusty safari run.

The staff were really attentive. Aside from an isolated incident with the greeter at the restaurant, the rest of the staff was special. The Spa lady needs to be commended.

You can tell this hotel has been around for a while, very organized, grounds lushly landscapped. Even then though, it does not nor feel tired/worn nor Disney-safari like.

I was afraid of the quality of the food given that this hotel tends to cater groups or people on set tours. All in all, while not 5* I was pleasantly surprised about both the variety and quality of it all. They always had local Kenyan dishes to try which is great !!

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaraManager, Manager at Sarova Mara Game Camp, responded to this review, July 24, 2011
Dear Guest,
Thank you for your comments on our lodge. We at Sarova Mara Game Camp are happy that you found our services meeting your standards. We pride ourselves on our Best of Kenya dishes and hope that we will have another opportunity to scintillate your taste buds with different and new dishes. I will pass your commendations to Grace the spa lady and the rest of the team here.
Regards,
Francis Msengeti
Lodge Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi
1 review
5 of 5 stars Reviewed July 18, 2011

This was the most exiting destination for us for several reasons. The service by all the staff from the most junior to the most senior was uniform in being of very high class and it was clear that agreat deal of time and effort has been put in ensuring that ALL the staff work in perfect harmony! I cannot remember a time when I have been to a hotel and left with such a high impression.
The waiters seemed to have been trained to anticipate all our needs and seemed to be present and attentive at all times. I heard several other guests make similar comments.
Words do not begin to describe the meeting point between luxury and the rugged "bush" This is the place for those acustomed to luxury, as the rooms testify.

Room Tip: The club rooms though more expensive are great value for those who enjoy space.
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaraManager, Manager at Sarova Mara Game Camp, responded to this review, July 20, 2011
Dear Guest,
Thank you for giving us the opportunity to be of service to you. We are happy that our Refreshing African Hospitality made a high impression on you and we hope that we will be able to meet and indeed exceed your expectations again in the near future.
Karibu tena to Sarova Mara Game Camp!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 18, 2011

We stayed two nights at the Masaai Simba Lodge withing the Massai Mara and it was wonderful: the people, the food, the rooms; every thing was perfect. We recommend it very highly. We were with Fkingssafaris and they did a great job arranging our 12 day safari.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarova Mara Game Camp

Address: C14, Keekorok, Maasai Mara National Reserve 72493 00200, Kenya
Location: Kenya > Rift Valley Province > Maasai Mara National Reserve
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Maasai Mara National Reserve
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sarova Mara Game Camp 5*
Number of rooms: 75
Official Description (provided by the hotel):
Sarova Mara Game Camp is located in the heart of the Maasai Mara Game Reserve in South West Kenya. It is 260 km from Nairobi, a 1-hour flight from Nairobi, 20-minute drive from the airstrip and a 5 1/2-hours drive from Nairobi on the new tarmac road. It is set on an elevation surrounded by two streams. The Camp is uniquely laid out over the sprawling grounds that include rolling manicured greens, a virtual mini forest of indigenous shrubs and exotic trees, a large pond stocked with fish, mini bird sanctuary and an authentic Maasai village adjoining the Camp. The Camp includes 20 club tents, 51 standard tents, 2 family tents, a main restaurant, bar and many bush dining options. The free form swimming pool has its own pool bar. In addition, it has its own fleet of well equipped safari vehicles with excellent guides. There are meeting rooms and numerous outdoor venues for dining and leisure. The entire Camp is surrounded by a 24 hour electric fence. The climate is very pleasant with clear warm days and cool nights Temperatures average from 26ْ C during the day to 12ْ C at night. There are sporadic rains in March, April, November & December. ... more   less 
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Also Known As:
Sarova Mara Game Camp Hotel Maasai Mara National Reserve
Sarova Mara Game Camp Kenya/Maasai Mara National Reserve

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