We received an extremely warm, African welcome here, however, we stayed for 4 nights and were, overall, a little disappointed. We felt that the true Kenyan hospitality was not apparent here (not a reflection on the staff who were at all times friendly, helpful and courteous) - the feel was that the hotel was focused on maximising profit rather than giving guests value for money.
The individual buildings look lovely; we liked their rustic charm. The bathroom was nice (spacious and nicely designed) - apart from the lack of hot water (only on one evening did we get enough for a quick hot shower each!). The bedrooms are also spacious and rustic. Rooms were cleaned daily, though sheets and towels could be changed more often (where necessary only, I'm not suggesting this should be done every day)
The worst thing for me was that the walls of the rooms were so thin (this is why I have rated the rooms as 'poor') and so there was a feeling of having no privacy. We could hear every word spoken by the people in the next room, we could hear them in the bathroom, and one night our neighbours were two very loudly spoken gentlemen, one of whom also snored so loudly that it kept us awake. As our neighbours changed almost daily (it seems most people just pass through for one or two nights) we were woken around 3.30a.m. on two separate occasions by different neighbours getting up and preparing for their sunrise balloon rides.
The lunch and dinner buffets were average, with very little for non meat eaters (some attempt was made at curries / dhal / etc but these were very bland). On 2 of the 4 nights the veggie main course option was stir-fried vegetables of which I was offered just a teaspoonful, then, it seemed grudgingly, another teaspoonful, until I explained that this was my whole main course and I served myself a decent portion. Even for meat eaters there wasn't a lot of variety, though the meat was apparently very good quality, and portions served were extremely small so people had to go back two or three times for extra portions. There were a few salad items as starters though, and the breakfasts were very good every day - omelettes and eggs cooked to perfection, with plenty of vegetables, sausage, bacon, cereals, yoghurt, freshly cooked pancakes,home-made bread etc. too. Good quality fresh fruit was available every mealtime. Also the barbeque they put on one night was good and that one night they even served fish.The tables were packed into the dining hall so tightly that it was often difficult to manoeuvre a route to and from our table from the buffet service. Also, the coffee was very average - not what I'd expect in a Luxury Lodge in Kenya! - but there was a nice terrace outside the restaurant to relax with your coffee or tea and enjoy the good views. Wines, beers and spirits were expensive (though that was expected!)
Staff were friendly, courteous and helpful - most of them had lovely, cheery smiles. The pool looked very nice too, very clean and enticing.
If any of the rooms don't have thin walls then opt for those (but I think they are all the same...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.