The rooms were very spacious and the beds divinely comfortable! The entire place was so beautiful and relaxing. The massage was very relaxing and the hippo bar from where we had an excellent overhead view of the resident hippos in their element was very entertaining. The staff are very warm, welcoming and helpful. The food was very good although the staff at the restaurant need to be trained on what is 'halal' food and what is not. One day they labelled a salad 'carrot' and yet it had pork shreds in it! They apologised and changed the label right away but we felt such errors should not occur since I'm sure you always entertain muslim guests. The cars need to serviced and maintained well as the 4WD function is not working in all your cars and one day we got stuck in the mud and when help came, it also got stuck due to the cars not having 4WD function. The tyres also needed replacement as well as other mechanical problems which we highlighted to your manager Joseph. The balloon safari was the best experience ever!! The pilot was amazing and we had the most memorable time of our lives in the balloon safari. Both take off and landing was so smooth, and the bush breakfast that followed was just amazing. Thank you so much for giving us such wonderful memories that will last us a lifetime!