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“The place to Safari” 5 of 5 stars
Review of Mara Serena Safari Lodge

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Mara Serena Safari Lodge
4.0 of 5 Lodge   |   C14, Keekorok, Maasai Mara National Reserve, Kenya   |  
Hotel amenities
Bedford, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“The place to Safari”
5 of 5 stars Reviewed February 18, 2013

We flew in to the Mara and went straight to the lodge for lunch. It is in a very impressive position on a ridge overlooking the Mara with all the rooms having magnificant views. The food was amazingly good with the usual perfect service from the well trained waiters. The safaris were brilliant as the lodge is in the park. The biggest thrill is the Special Breakfast which I feel cannot be repeated anywhere else in the world. An optional extra is a visit to the Masaii village, a tourist attraction, but if you are very lucky the staff support a Masaii school on occasional visits which is a wonderful experience. A plentiful supply of biros comes in very handy ! Altogether, having been to Kenya 16 times, this is the only place to go in the Mara.

Room Tip: Everwhere overlooks the Mara. If you are slightly disabled ask to be near the Lodge
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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611 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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Ottawa, Canada
Top Contributor
90 reviews 90 reviews
32 hotel reviews
Reviews in 34 cities Reviews in 34 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed January 31, 2013 via mobile

We were very disappointed when we checked in (after an 11 hour dusty drive) to find that the pool had just closed for no reason just as we walked in at 5:30pm and it was not supposed to close for at least another hour!

The pool hours were not honoured and were posted differently at the pool and in the room book.

BUT when we complained to the manager Daniel, he made it right by doing something very special to make up for the inconvenience. Thank you Daniel :)

Overall we had a lovely stay and we enjoyed the pool the next day. Happy we stayed for 2 nights.

Food was excellent and service was good.

View from our rooms and from the restaurant and pool was absolutely amazing!

Location right in the centre of the Masai Mara park and game reserve was very convenient.

Would stay here again!

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Top Contributor
85 reviews 85 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 28, 2013

Perched on a hill you have sweeping views of the park. Wilderbeast to be seen across the landscape. Serena is strategically situated near 2 major migration crossing points on the Mara river. Missed a crossing though. The rooms are fairly comfortable, we expected them to be very cramped based on some TA reviews and were hence not disappointed.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wiltshire
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 26, 2013

We stayed at the Mara Serena Safari Lodge for 3 nights and had a really great time. The rooms were comfortable and the hotel staff were very polite and friendly. The location is inspiring and one has fantastic views of the game reserve. We are vegetarians which can sometimes be limiting, but the choice of food and the quality were excellent. We were very pleased with our 6 game drives and our guide was knowledgeable and very proficient.
We enjoyed watching the cute little Hyrax and lizards around the pool area and it was great to have a cool dip.

Room Tip: If you have limited mobility choose a room nearer reception. Be careful in the shower as it can be...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Moscow, Russia
Top Contributor
57 reviews 57 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed January 22, 2013

As mostly you rate safari accommodation for the richness of the wildlife, ability of the lodge to cater to the safari-crazy guests - this one deserves an Excellent mark!
Why?
-Maasai Mara itself turned to be for us crazy big cat lovers to be our most favorite safari destination
-the lodge is nicely situated so that you can have three game drives a day and relax in front of the pool in the few free hours you have
-best location for a balloon safari-do not miss the fun even if there is no migration. Experience is worth every penny thanks to wonderful pilot Chelly
- reception is extremely helpful and always willing to provide you with a safari vehicle with a Maasai driver/guide. This experience us also not to be missed as local hotel guides know more about big cats whereabouts and can drive you as close as 2 meters to a pride of lionesses with small cubs.we spent up to two hours each day just watching them
-the lodge has a cleverly designed sundowners area where you can sit and watch the endless plane and the river deep down the hill
-restaurant hostess is very thoughtful -we were placed in a rather inconvenient corner the first night because the lodge was fully booked, but they immediately moves us to a verandah after some guests left
-all the housekeeping staff is extremely friendly, however as a minor grudge I can add that the laundry list which I've been asking from reception for two days in a row , appeared on the last day only, so I had to postpone the laundry till Serengeti

Useful tips:
-ask for a bungalow facing the river - you get a much more spectacular view than the other side facing the savanna
-spend at least two full days here ( at least three nights) to get all the fun
-don't expect much variety of food-but you will never be hungry

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Capelle aan den IJssel, The Netherlands
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 21, 2013

The rooms in this hotel are very colourfull, clean and spacy. Staff is friendly and food is great. The view from all the rooms is spectacular!! The location is ideal for the game drives and between the game drives it is nice to rest at the pool with the great view!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cumming, ga
Top Contributor
51 reviews 51 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
229 helpful votes 229 helpful votes
5 of 5 stars Reviewed January 17, 2013

The Mara Serena is the only centrally located lodge in the Mara Triangle Conservancy. It is located on a hill overlooking the Mara River. There is no reason to miss most game sightings as from the Serena you can quickly access roads going both north and south within the reserve. Most all other lodging is around the Oloololo Gate at the extreme northern end of the reserve and a fair distance from the vast open southern Triangle areas.

The Serena is a 40 year old property which is receiving a bit of a facelift with some new common areas due to open in late March. The rooms are excellent...each with an fine view towards the not too distant river or across the southern plain. The staff service and excellent food options will make the time you are not on game drives quite enjoyable. there is also a pool, bar, and spa facilities for your use.

My wife and I have now stayed at Serena properties at 5 wonderful locations in Kenya and Tanzania. We have yet to be disappointed at any of them. The Mara Serena was an excellent choice!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mara Serena Safari Lodge

Address: C14, Keekorok, Maasai Mara National Reserve, Kenya
Location: Kenya > Rift Valley Province > Maasai Mara National Reserve
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Spa
Hotel Style:
Ranked #54 of 127 Specialty Lodging in Maasai Mara National Reserve
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Mara Serena Safari Lodge 4*
Number of rooms: 74
Official Description (provided by the hotel):
Mara Serena Safari Lodge, set on a saddle of a hill, overlooks the 1,800 square km of rolling plains at an altitude of 1625 meters at the Masai Mara Triangle, one of the world's richest wildlife sanctuaries. ... more   less 
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Also Known As:
Mara Serena Safari Hotel Maasai Mara National Reserve
Mara Serena Safari Lodge Kenya/Maasai Mara National Reserve

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