As other reviewers have stated - this place can't be more perfect! The animals are amazing, but the down times, when not on game drives, were so relaxing and peaceful: the palce is just amazing. Chris, Sam and the whole staff pay attention to every detail, and the customer service that is provided is so good that you really notice it, because it is so uncommon in most other places.
I especially want to remark on how great our guide Dickson Kaleku is. He was really more than a guide - his knowledge of wildlife and natural science was very impressive, he was as interested in making the experience fun and exciting for us as we were, and he went out of his way hunting down the leopard so that we could see it before we left the camp. He was great, Encounter Mara was great, and I hope to be able to return some day!