Why? Yes the camp grounds were wooded and secluded but still open enough to spot wildlife during high tea. And yes the 3 course meals were delicious. Yes, we had a knowledgeable guide for our morning and evening game drives and enjoyed sundowners while watching a pride of lions. We will return and refer to Encounter Mara for all those reasons, but even more so because it was toddler friendly, with the staff graciously washing baby dishes and bottles for us and Masai guards watching the tent at night so we could enjoy dinner without a care. And also because my Dad and his wife were celebrating their 3rd wedding anniversary and the GMs, Chris and his wife Sam ensured that flowers beautifully decorated their room that evening. They understand customer service and are fighting whole-heatedly for customer loyalty, which I greatly appreciated. They deserve all the praise you can see on Trip Advisor and have won our loyalty!