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“Hospitality at its best !!” 5 of 5 stars
Review of Ngerende Island Lodge

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Ngerende Island Lodge
PO Box 1274 | Karen Connection Complex, Maasai Mara National Reserve 00502, Kenya   |  
Hotel amenities
Pune,India
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Hospitality at its best !!”
5 of 5 stars Reviewed April 8, 2013

I am a little late on reviewing this one, but just had to put it in...We traveled to the Masai Mara in December 2011 and I must say, that having traveled a lot, this was by far the best experience in Hospitality....At Ngerende, they welcome you like they have been waiting only for you...feels special !

The entire staff is introduced and they note your likes and dislikes. The chef at Ngerende is just amazing...he makes the most awesome dishes !!! We stayed there for 3 nights and I couldn't get enough of his delicious food !! Since I love cooking myself, one morning I felt the urge to cook myself my favorite breakfast of eggs (Indian Style), and the chef very gladly let me into their kitchen and helped me cook !! It was a wonderful experience....will never forget it :)

The service is sooo personlized, the chef would have our names written beautifully with cream in our Soups...

But what I liked most about Ngerende is that everyday, they changed the location of our meals....they set-up a beautiful table and let you enjoy every aspect of the resort !!

The spa is also a must try...a relaxing massage overlooking the river !!

They try and make your stay soo comfortable that there is nothing you will need that they dont make available....I had misplaced my luggage while traveling and had no safari shoes...they gave me a pair to use for our entire stay..must say, very accommodating !!

I would not only recommend going here, but also will definitely go back there myself again !!

We had the most memorable, romantic, personalized and beautiful experience at Ngerende !!

Room Tip: A room with a plunge pool, overlooking the river is an absolute must at Ngerende...it is an amazing...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Polish first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 15, 2013

A beautiful and luxurious retreat in the middle of the Mara away from everything except wildlife creatures and mother nature. Nestled atop a river that is home to a group of hippos emitting the occasional grunt lie a set of villas that surpass expectations. Service was first class, the chef discusses every meal and pays attention to every wish. It was very humbling to get back to a basic reality experiencing the search for animals, learning about them and visiting the local Masai tribe. A holiday to remember.

Room Tip: Ask for rooms overlooking the hippo pod
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, W
1 review
5 of 5 stars Reviewed March 8, 2013

I could not imagine a more wonderful experience on Safari. Amenities are exceptional, service is outstanding, guides are personable and knowledgeable, and food is superb! Came here with my husband and two dear friends, all of whom had been on safari elsewhere in Africa - nothing compares! Amazing wildlife - and coming home to a warm fire and drawn bath is really just over the top. Not to mention the hospitality and personal attention from the staff - and former resident Eland. Will never forget it! Thank you.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isiolo, Eastern, Kenya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2013

This place is not for kings or queens but for King and Queen makers. Took a chance with it and we both loved the place. Attention to detail is superb, then there is the butler service and the plate service as opposed to the buffet. The game drives with our driver Steve were amazing and he has intricate knowledge of the place including a visit to the white rhino sanctuary and spotting the ever rare leopard....
The food is amazing with presentation being world class not to mention you can request anything you want the chef to prepare for you. local beers,wine as well as some spirits are part of the package.I highly recommend the honey moon suite,amazing plunge pool with an awesome view....
What more can I say, a repeat visit is due in the near future......

Room Tip: Honey moon suite,simply amazing and very private
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 6, 2013

1st class service was our experience at Ngerende Island Lodge. It always got me curious to want to establish why they called it an Island. For the simple fact that the luxurious lodge lies between the convergence of the Mara and Talek rivers.

From the onset of our inquiry to the time we landed at the lodge, everything was super! timely response, professional handling of everything. It is hard to find any fault with this haven in the wild. With only seven suites, the staff give their guests ultimate personalized services. All inclusive kind of service from laundry to freshly prepared gourmet meals, unlimited drinks (except the premium brands) even while on game drives, to turn down services. Everything is perfect. Keep up the great service and you will have loyalty across the globe.

Would love to go back there for all our wedding anniversaries.

Room Tip: Request for the honeymoon suite. Often when it is available, you could get lucky and get a free upgr...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 30, 2012

Superb, Amazing, Thrilling………….. left speechless!

We spent our Christmas break at Ngerende Island Lodge and it was an experience of a lifetime. From the warm welcome to the affectionate send off, our whole stay there was absolutely splendid.

We were taken aback by the welcome as the whole staff was lined up to receive and greet us on arrival. The welcome Maasai Dance was awesome as it stretched our legs after the long and tiring journey.

The lodge concept is excellent and eco-friendly. Minimal use of concrete whilst utilizing the space to its maximum to create a warm and luxurious ambience. A non-interrupted power supply delivered by generators and inverters on site. Solar water heaters ensure that you get a hot shower any time of day. For nature lovers this is paradise.

What makes the place outstanding is the team that runs it. Evelyn at the reception, always ready with a tray of fresh clean napkins and a beautiful welcoming smile, taking care of and organizing ever detail of your trip.

We are really grateful to Raphael and Walter, our butlers, who were ever smiling, polite, attentive and eager to fulfill your every request. Miss the log fires and pleasant bubble baths that relax you completely after a long game drive.

I was a bit apprehensive before we got there as two of my daughters had had their teeth removed and their mouths were still sore from the stitches. But Chef made every meal palatable and appetizing for them and went to great lengths not to make them feel left out. The breads served at all meal times were out of this world. The food was amazing. Three course meals at breakfast and lunch and a five-course meal at dinner times. Meals are at a different venue each time, each as awe-inspiring as the previous. Just when you think that things couldn’t get better, they spring another surprise at you. Loved the lunch by the poolside, a stunning view of the river. Lunch in the Mara, absolutely superb! Your every need is catered for. You name it and they had it. Haven’t encountered such service at some of the bigger lodges in the country.

The highlight of the trip was the game drives. Steve and Leng, our drivers, ever so jolly, helpful and quite knowledgeable about the whole area; could spot wildlife from miles away and made sure that we got to see every animal up close. Got some excellent shots of lions, cheetah and a leopard thanks to Steve. These guys maneuver the 4 x 4 s like child’s play. Had an exhilarating time driving around the conservancy and the game reserve. The kids had a thrilling time. Who needs a roller coaster when you can be driven around an incredible expanse by one of these guys! Watch out Sebastien Loeb! Here come Steve and Leng!

The only regret we have is not having had enough time to go for a nature walk or have a cultural talk with Daniel. But I guess we need to save some for next time.

Watch out Ngerende! We’ll be with you sooner than you think.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 24, 2012

I stayed in this luxurious place in September, and every element was perfect, from the festive greeting until the checkout. The rooms are spacious and beautiful, with a fireplace and, rare in the Mara, a real bathtub in which you can hear the grunts of hippos in the river at night. The game drives were lovely, and our driver, Matthew, was clever and informed about the flora and fauna of the area. Daniel, the resident Maasai expert, radiates knowledgeable serenity; his talk on Maasai culture and his bush walk gave another dimension to the safari experience that other lodges did not. The room service was meticulous and kind. Breakfast was amazing; lunch and dinner, apart from the delectable soups, were merely so-so. I cannot recommend this place highly enough. If you have the opportunity to go there, GO.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ngerende Island Lodge

Address: PO Box 1274 | Karen Connection Complex, Maasai Mara National Reserve 00502, Kenya
Location: Kenya > Rift Valley Province > Maasai Mara National Reserve
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #24 of 108 Specialty lodging in Maasai Mara National Reserve
Price Range (Based on Average Rates): $$$$
Official Description (provided by the hotel):
Ngerende Island Lodge has only 7 luxury en-suite canvas and wood suites all with raised platforms giving panoramic views of the Mara River and the woods on the opposite bank. Each suite has polished Mahogany floors (including the terrace) and is very spacious providing open plan sleeping and living area complete with wood fire, a separate bathroom providing both Villeroy & Boch massage shower, open air bath (if desired) hand wash basins and flushing toilet. Comfortable seating is provided both in the living area and on the terrace so that the true tranquility of the lodge can be best appreciated. The distance between each suite has been maximised to reduce any risk of disturbance that may be caused by other guests. There is one honeymoon suite isolated from the main lodge, has a private plunge pool and Jacuzzi and has stunning views of the Mara river. Lovely touches as flowers on the bed, fire in the suites, bubble bath with essential oil prepared by your personal butler, hot-water bottle set Ngerende Island Lodge apart from the rest providing a memorable experience. The lodge has been designed to complement the safari experience so as to give comfort, luxury and service naturally. There is an abundance of wildlife both on the Conservation Ranch and of course within the Masai Mara Game Reserve to include Lion, Elephant, Rhino, Buffalo, Hippos and many others. A feature of the Conservation Ranch is an exclusive project to rear the White Rhino so that they can take their place back in the Mara society to which they belong in greater numbers. Over 180 varieties of birds have been spotted within the lodge itself and there are 3 Hippo Pods strategically located around the lodge. ... more   less 
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Also Known As:
Ngerende Island Hotel Maasai Mara National Reserve
Ngerende Island Lodge Kenya/Maasai Mara National Reserve

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