I would never recommend this hotel to anyone. The service and the quality of the room were so poor it made for a terrible start to my vacation. Uncomfortable bed, incredibly thin walls so you hear your neighbors and wake up when they do, inflexible and rude staff and to top it all off construction noises in the morning!
Sleep - the bed was very uncomfortable and too small, the walls are so thin I was woken up by neighbors leaving at 6:30am and then again at 8:00 and then the construction noise just outside the window.
Facilities - the rooms have a tiny tv that doesn't even get CNN or BBC, no mini-bar, a small bathroom with a shower and a tiny old towel.
Internet - they did not provide me with the necessary information at check-in instead they made me walk back down and up the four flights of stairs to get the log-in, refusing to bring it to me;
Food - I was never told what time breakfast is from so when I got there at 1 minute to 10am they had already taken everything away and refused to even give me a piece of bread. I ordered room service the night before and they forgot my room number so they waited until I called back an hour later and then brought my food cold. You are given one child's size bottle of water and there is no mini-bar or possibility in the room to get any drinks.
Check-out is 10:00am (again I was never told this until I asked to check out late) - what hotel makes you check out at 10:00am?
I stayed in Country Lodge because Fairview was full booked and they referred me to Country Lodge- they must rely on fairview's referrals because I for one would never stay here again. As a matter of fact it is the first morning of my vacation and instead of relaxing I am writing this review!
- Official Description (provided by the hotel):
- Town Lodge- Nairobi's most popular limited service hotel(bed and breakfast). It has eighty four rooms designed for the business traveller with unbeatable rates that offers true value for money without compromising on service delivery and comfort. Our room rates include bed, breakfast, wifi and all taxes. Located in Nairobi's upper hill, the hotel provides a peaceful, quiet and safe environment. ... more less
- Reservation Options:
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- Also Known As:
- Country Hotel Nairobi