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“Disappointing after a long trip” 2 of 5 stars
Review of Town Lodge Upper Hill Nairobi

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Town Lodge Upper Hill Nairobi
3.5 of 5 Hotel   |   2nd Ngong Avenue | Upper Hill, PO Box 40842, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #20 of 119 Hotels in Nairobi
Certificate of Excellence 2014
Atlanta, GA
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
48 helpful votes 48 helpful votes
“Disappointing after a long trip”
2 of 5 stars Reviewed December 13, 2012

We were booked at the Fairmount, but a tour group did not get back and there were no rooms, so we were moved to the sister hotel -- the Country Lodge. We were tired after many hours of travel across the ocean,and the reception at the Country Lodge was not particularly warm. The receptionist did not acknowledge our inconvenience. Nobody helped us with our luggage.Each of the three of us had trouble getting on the internet, and when we compared notes we learned that each time the receptions told us we had made mistakes or simply told us to keep entering the code, until finally (after 10 or 15 minutes) admitting she had a made a mistake and making a correction that allowed us to figure out how to get on (closing browers, resetting some things). After such a long trip and the unloading of luggage and Fairview, loading of luggage, drive, checkin, lugging of luggage to the rooms, and a planned 7 AM pickup, those 15 minutes, while not consequential in the grand scheme, were quite infuriating. Otherwise, the rooms are functional but not charming.I had no soap in the shower dispenser, but that is a minor quibble.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Countrylodge, Owner at Town Lodge Upper Hill Nairobi, responded to this review, December 24, 2012
Thank you very much for your feedback.

I am disappointed to learn that you did not enjoy your stay with us and for the inconvenience caused after being diverted from Fairview hotel next door to us.

Apologies over the poor service from one receptionist and for the time lost trying to get on the internet. Your observation has been shared with the entire team to ensure this does not recur. We would like to make it up to you as a gesture of our understanding for the inconvenience caused. Please make contact with our reservations office to facilitate this.

We hope to have another opportunity to welcome you back in future.

Regards,
Daniel | Joint Managing Director | Country Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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262 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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kigali
Top Contributor
151 reviews 151 reviews
69 hotel reviews
Reviews in 61 cities Reviews in 61 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed December 11, 2012

it's fine for a business trip but wouldn't stay there otherwise. The rooms are fine but there is limited room service and amenities. You could always walk next door to the sister hotel but then you might as well just stay there. However if you are on a budget, the rooms at country lodge are quite a lot bigger than the economy ones at Fairmount.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Senior Contributor
47 reviews 47 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed December 7, 2012

My first room was at the front of the hotel overlooking the entrance gate where at least one guard was always posted. Guards would often chat quite loudly throughout the night with their fellow guards or friends so I changed to a room at the back which was quiet. All quite minimalistic but reasonably comfortable and spotlessly clean. No food served apart from breakfast which was rather disappointing in terms of choice and quality; there's also a drinks etc dispenser which has a very limited selection. The mother hotel next door, the Fairview, has a pleasant garden with a bar and bar food, but it seems to close at about 9 pm.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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vaglio basilicata
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 25, 2012

During a business trip to Nairobi I have been in this hotel. I think that the tripadvisor reviews for this hotel are exagerated and are giving a very high evaluation for it considering the cost. 130US$ per night is not worth for what you get!
It could also be that we are in Africa and the prices are different than in Middle East and Asia, but the price per night is still very expensive for a 10m2 room and a very essential bathroom with just one soap and shampoo, it is too much. The furnitures are nice, no air-con, no frigo bar.
The common space is just reduced to the reception area. The corridor to access to the rooms is very narrow. Overall it seems to be a prison.
They only serve breakfast. For dinner you must move to Fairview hotel, 100m under the eyes of the security people, belonging to the same ownership. It could be good for business people leaving at 8.00am and coming back at 10.00pm, just for sleeping. Anyway the concept of minimal and environment friendly in this case it is only an excuse to make very good money!!

Room Tip: ask for high floor
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 23, 2012

Great place for a few nights business trip. In Upper Hill so near the World Bank and DFID. Clean and simple rooms and staff were very sweet and helpful. Rate was reasonable for Nairobi and for the facilities. The hotel has no restaurant but have a delivery service and the sister hotel The Fairview is a 2 minute walk. Last time I was in Nairobi I was car jacked and robbed of all possessions on my way to airport so don't travel with all your goodies in one place! Enjoy.

Room Tip: Book early as heavily booked.
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 6, 2012

This hotel is pretty decent for business travellers. The wi-fi is a little spotty at times but overall it's fine.

Keep in mind you're not in London or Seoul, and can't expect things to be quite the same. (My review is relative to other hotels in Africa, not relative to similar properties in Europe or North America.)

The CL is cheaper than the Fairview next door, so you can stay at CL and enjoy the dining at Fairview while saving a bit of money. Rooms are clean and the property is safe.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 5, 2012

The Country lodge is the small sister-hotel of the excellent Fairview Hotel in Nairobi. Since the latter of often fully booked, Country Lodge provides a cheaper, good value-for-money alternative. Rooms are comofrtable and clean, although occasional power problems happened a few times during my one-week stay. Wi-fi quality is quite alright. Breakfast is small but sufficient, fresh fruit is provided. The best things about the Country Lodge are its gym (very well equipped!) and its immediate proximity to Fairview, with its different restaurants and serene atmosphere.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Town Lodge Upper Hill Nairobi

Address: 2nd Ngong Avenue | Upper Hill, PO Box 40842, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
#2 Best Value Hotel in Nairobi
#13 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Town Lodge Upper Hill Nairobi 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
Town Lodge- Nairobi's most popular limited service hotel(bed and breakfast). It has eighty four rooms designed for the business traveller with unbeatable rates that offers true value for money without compromising on service delivery and comfort. Our room rates include bed, breakfast, wifi and all taxes. Located in Nairobi's upper hill, the hotel provides a peaceful, quiet and safe environment. ... more   less 
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Also Known As:
Country Hotel Nairobi

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