This is a very good hotel in many ways (but, like most Nairobi hotels, not cheap at 13500 Shillings) - the room is very comfortable and the bathroom well designed (particularly good shower). Breakfast had limited choices but was of high quality. However, three aspects of the service could be improved.
1) We were given our room keycard without the usual small wallet giving the room number, so we had to write it down on a separate piece of paper.
2) The reception staff provided erratic service. For example, on one occasion we were kept waiting while she continued to look at her computer without any word of apology (We know her name but will spare her embarrassment).
3) Room service arrangements are unusual and not satisfactory for a hotel of this standard. It is actually called a 'take-away' service and, astonishingly, the food arrived in plastic containers with plastic knives and forks. We believe it was cooked in the Fairview next door, as this hotel does not have a full restaurant, and it did taste good, but for the high price charged the presentation was appalling. On top of all this, they even charged for the call made to order the food in spite of the fact that the Fairview is their sister hotel.
We would have given a higher overall rating if it were not for these criticisms of the service.
- Official Description (provided by the hotel):
- Country lodge- Nairobi's most popular limited service hotel(bed and breakfast). It has eighty four rooms designed for the business traveller with unbeatable rates that offers true value for money without compromising on service delivery and comfort. Our room rates include bed, breakfast, wifi and all taxes. Located in Nairobi's upper hill, the hotel provides a peaceful, quiet and safe environment. ... more less
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- Also Known As:
- Country Hotel Nairobi