The Room was fine. Our stay was fine. We avioded dining in (not impressed at appearance of the buffet based on the price asked... but that was a personal decision). Breakfast was decent.
"Terrible" rating is based on a bad experience following our stay.
I lost a camera charger (left it in the room, my own fault).
A few days later caught a taxi to the hotel to enquire... They made me sit in reception for One Hour while they checked. After 30 mins my taxi driver (quite happy at the delay) came in to assist... They had not even contacted lost and found. I asked for the manager, whom they told we was not present. I asked who was in charge, they would not say. I was later told by my taxi driver that the staff were saying (in Swahili) that they "Did not want to call the duty manager". So the staff were listening to my questions, and then lying to my face. So after 50 mins I was finally told that someone was "looking in lost and found". After 55 mins they managed a "Sorry, it doesn't seem to be there, woudl you like to leave your email?". The camera charger cost me $70 (my own fault). The Crappy Service cost me an extra $25US which I'm sure made a wonderful day for my Taxi Driver.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 26, 2011
We do appreciate your feedback and apologize for your experience after you lost your charger. we have noted your concerned and we do promise this will never happen again.
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We look forward for your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.