This is an absolutely dreadful hotel. I made the error of trying to save a few dollars by choosing this place over other downtown accommodation on my last visit to Nairobi in November, 2009. Big mistake. I lasted exactly one night; the experience was positively awful! I originally booked a "Superior Room" on the 5th floor, but when I arrived at the hotel a little before midnight, the confused and disorganized front desk staff had no record whatsoever of my reservation. I was instead given an "equivalent" room on the 4th floor and to add insult to injury, I was forced to pay - in full - (US $55.00) before I was even allowed up to my floor. I tried to pay by credit card, but the machine was "out of service". The room I was given was hideous. A tiny, cramped, airless hovel surrounded by Nairobi working girls and their customers with a few pimps in the hallway noisily tending to business. The laughter, yelling, hooting and calling between rooms lasted virtually all night long. Sleep was simply no an option. The next morning at breakfast, I found the food on offer in the second floor restaurant to be limited in selection and not particularly appealing or tasty. Service from the staff could best be described as indifferent or nonchalant, even surly. I left the hotel immediately after breakfast for other lodging. Upon contacting the Kenya Comfort Inn by email to inform them of my displeasure - in admittedly spicy language - I was immediately threatened with being reported to the Kenya Tourist Police and Kenya Immigration. The General Manager, John Kiriama, wrote to tell me that I would be blacklisted with the East Africa Hotel Keepers Association. This is the honest truth. I wrote back inviting them to do this if they dared, but I have heard nothing more in this regard. I have never received an apology, nor have I ever received an offer of a partial refund for the dubious pleasure of lodging in this downtown bordello. Do NOT stay at this hotel; it is nothing more than a centrally located knocking shop. True, the location is convenient and there is plenty of security, although one gets the impression it is primarily there to protect the hotel against unwarranted access rather than for the guests' peace of mind. These are, however, the only things it has going for it. Stay elsewhere or you WILL be disappointed....or worse. Allan H. Adams.
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