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“nice hotel” 4 of 5 stars
Review of Kenya Comfort Hotel

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Kenya Comfort Hotel
1.5 of 5 Hotel   |   Monrovia Street & Muindi Mbingu, Nairobi 30425, Kenya   |  
Hotel amenities
Ranked #59 of 111 Hotels in Nairobi
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
“nice hotel”
4 of 5 stars Reviewed October 25, 2013

i liked the hotel..the food is good the staff was always helpful.
One staff especially stood out a Mr. Martin a big guy. he has good customer care. if you are looking for a cheap and nice hotel look no further.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
    11
    49
    60
    21
    12
See reviews for
10
53
42
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Dallas, Texas, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 17, 2013

It is not the best hotel in town! But at least it is worth the amount paid for! The staff is generally awesome, a bunch of restaurants in the neighborhood (at walking distances), readily available taxis (please use these they will never mislead you)! Very comfy but then it is a little noisy (but I guess all down town hotels are noisy anyways, business here is 24/7)

Room Tip: There is no much difference in the pay, so go for the highest!
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach, Florida
Senior Contributor
23 reviews 23 reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 7, 2013 via mobile

The rooms were ok. Very noisy. Saw a couple cockroaches. Restaurant 24 hrs. Food not worth writing home about but if u r starving.
Not located in a walkable area after dark. I walked around during the day but Kenyans spend their day fig out ways to rip you off.
The masi market is nearby. Don't bother. It's like being pecked to death by ducks. Nairobi is not worth visiting. Better off staying out in Karen as that's where all the things u will wnt to do r located. Traffic is TERRIBLE! ESP if u r going to Karen. Best time is on early Sunday. Otherwise u will sit and sit.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 2, 2013

cheap, in middle of downtown. We were told not to walk outside at night. Asked for quiet room and paid for "superior" on 6th floor but VERY nosiy. Disgusting food in restaurant for dinner, breakfast was OK. Good security.

Room Tip: worth it to pay a little extra for 6th floor. Ask for a quiet room!
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kchensuites, General Manager at Kenya Comfort Hotel, responded to this review, October 10, 2013
We thank you for taking your precious time to post a comment regarding your stay with us.

We are located in the up market part of the city centre and as is on Fridays popularly referred to as “members day” most city dwellers tend to hang out late hence the noise experienced at night though limited towards the weekends only.

We have taken note of the same and effective next year we are installing sound proof windows starting with our superior rooms all through.

Walking out at night is a precautionally advice from our reception desk which you can opt to go against, generally nearly all cities globally are not exception.

Regarding our food in the restaurant you should have raised the complaint immediately as we have a policy to re-do to your satisfaction or substitute if need be at your request without any extra cost.

We once more thank you for staying with us and look forward to host you back again when in Nairobi.


John Kiriama
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durgapur, India
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 19, 2013

In between your safari schedule if you like to have a little rest in a budget way ,this is the place. 81$ per night. The rooms are small but clean, toilets are so so. No fringe. Breakfast is quite average.

Room Tip: They do not allow guests in your room.
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 13, 2013 via mobile

Best location in Nairobi CBD.accessible and fairly priced.good food and rooms. Adequate security and internet is free.Transport to any place is arranged.best time to visit the masai mara for the wilderbeast migration and return to the city comfort hotel.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
3 of 5 stars Reviewed September 12, 2013

I booked the Kenya Comfort Hotel for my first two nights in Kenya before departing for a safari. It was $88 when booking online through Booking.com and this included a hot sit-down breakfast in the morning. The breakfast consisted of fruit, juice, coffee/tea, cereal, eggs cooked any way, toast, sausage, bacon, and some sort of gourd. It wasn’t anything special (and if I was staying there alone, I would book those nights without breakfast because the breakfast added about $20 but I think if you buy it in person, it is cheaper, but also downstairs there is a restaurant next door that offers a croissant, coffee, and egg breakfast for 280 KSh. But I think it was convenient for someone that arrived late at night and didn’t have currency yet or were tired and not comfortable roaming around Nairobi. They were able to go straight down to breakfast when they woke up.

The room itself is small and pretty basic. We had budget rooms on the second floor which was convenient to a certain extent, because the hotel only has internet on the first floor at the desks next to the restaurant, though it claims to have wifi throughout the hotel. No big deal and the connection was strong on the first floor, but just don’t expect to use it anywhere else. The hotel does have an elevator and also has a lot of security guards, in addition to locked gates on each floor. You also must leave your room key with the desk on your way out of the hotel. There was reliable hot water for all of us during our stay, though the bathroom is super small and shower shoes would have been nice since the shower ‘stall’ is just a continuation of the bathroom floor with a drain in the corner. It was also very quiet at night despite some of the Trip Advisor reviews that mentioned that it was really loud at night outside. Though, we stayed there on a Monday and Tuesday night, so it could be noisier on a weekend. Also, the walls are very, very thin, so if you happen to have a loud person staying nearby – you will definitely hear it. Also the second floor rooms can be located above the kitchen, so ambient noise does start to pick up around 5:30am when they start to prepare the kitchen and restaurant for breakfast – but I was already up from jetlag and if I had been asleep then I don’t think I would have heard it. The bed did have mosquito nets, there was one power outlet, and the lights worked all night and during the day. The bedding was decently clean and towels were also provided in the room.

The staff were very polite and helpful, but their English wasn’t always the best, so maybe if you are a needy or anxious traveler, you would be frustrated by that. But they were able to book me a car when I needed it (they have a mini-fleet of cars on hand that were typically available in about ten minutes, though NOT the most reliable since sometimes for us the door didn’t work or maybe we still needed to get gas – so build in an extra 20 minutes when you need to book their cars to go somewhere, but the prices seemed fair – 3000Ksh to go from the hotel to the airport, wait and page passengers, and then return back to the hotel).

There is a Western Union, several ATMS, a few small restaurants, and a Nakumatt where you can buy SIM cards, airtime, snacks, and batteries if needed. There is also a post office within walking distance right off Kenyatta Avenue.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kenya Comfort Hotel

Address: Monrovia Street & Muindi Mbingu, Nairobi 30425, Kenya
Location: Kenya > Nairobi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #59 of 111 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Kenya Comfort Hotel 1.5*
Number of rooms: 91
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