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“Great place to stay” 5 of 5 stars
Review of Kenya Comfort Hotel

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Kenya Comfort Hotel
1.5 of 5 Hotel   |   Monrovia Street & Muindi Mbingu, Nairobi 30425, Kenya   |  
Hotel amenities
Ranked #69 of 129 Hotels in Nairobi
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great place to stay”
5 of 5 stars Reviewed January 13, 2012

Kenya Comfort was really nice.... we spent three nights here in Jan 2012. The staff were awesome.... Martin, Fred, Walter, Jackie and all the rest whose names i did not master. All of you are very nice workers. I will always stay at Kenya comfort whenever i am in Kenya

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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174 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Slovakia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 8, 2012

This hotel was not bad, so normal. You can stay here for couple of nights without any harm, maybe slightly disgusted from the room, furniture and bathroom. But you won’t enjoy it at all. Don’t expect anything like in three star Europe hotels. It was, if I close one eye, like the worst one star hotel, but with the price of the good four almost five star hotel.
The location was quite good, to close to see the city by walking, so there was no need to take taxi if you want to go to the Kenyatta International Conference Centre or other tourist attractions close to this. Also very good supermarket is just a couple of meters from the hotel.
But the hotel – breakfast was quite bad, or maybe we just were not used to these tastes. The room: very small, not in good conditions, quite old and used furniture, bed sheets, pillows, mattresses etc. To flush the toilet properly was really big deal. It was almost impossible so we almost broke the flush a couple of times. Our second room (after we came back from safari) did not flush at all. We asked for another room and they change it without any problems.
So to compare all this with the hotel price, we would not go back to this hotel at any rate. For the same price, it must be something better in Nairobi.

  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 2, 2012

This place is well located and secure (which we quickly realized is important in Nairobi - even the pizza place next door had security issues), but not worth anything like the price. We booked a superior room - the most expensive of our three week stay in Africa - hoping for a little luxury before flying home. The rooms are just about big enough for a double bed (we couldn't open the door with our luggage in place), and have no fan or air conditioning. The water only warmed up after running the tap for long periods and at times didn't work at all. Certainly no better than a genuine budget option, which this doesn't price itself as.

Most of the noise in the corridor in the morning seemed to come from cleaning staff (who actually knocked on the door on our first morning to ask if we were 'extended our stay' - we were asleep, and had already booked a second night, as well as having a 'do not disturb' sign on the door.)

The breakfast is pretty poor, and the restaurant takes an extremely long time to produce meals that are ordered even slightly off peak (so the 24 hour thing isn't actually all that useful). It's not an awful place at all, it's just relative to the price, you could get a lot more (we stayed in much nicer places for less than half the price), and the service was fine but disorganised when it came to quite a few things. The steam room was laughable - room temperature, and directly next door to the conference room through clear glass. The men's toilet in the restaurant also has a view of the kitchen through opaque glass, which is pretty odd.

You could do worse, but it's not worth the money. Read a few other reviews here for the replies from the hotel, too - the endless excuses will give an idea.

  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed December 21, 2011

I stayed at KC with a couple of people for a few nights before heading out on our next leg of our trip. The KC is a great starter hotel in Kenya because there are lots of food options literally on the same block, it's around the corner from nakumat, and it's a couple blocks from a java house. They have several computers for you to use (they charge a fee), but offer free wifi. There's also a bar and restaurant which I don't recommend. Breakfast was awful and you'd save yourself some disappointment if you walked the 4 blocks to Java House.

pros: comfy bed, big windows, ultra safe.
cons: noise level is a little high on rooms that face monrovia, the shower isn't separated from the rest of the bathroom. seriously, it's just curtained off from the sink which makes the entire bathroom a drain.

  • Stayed June 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Worcester, Massachusetts
1 review
3 of 5 stars Reviewed November 24, 2011

I disagree with one reviewer who recommended Hotel Kipepeo. The staff at the hotel will tell you that their credit card system is not working so that you pay in cash. You don't wanna do that if you want to leave a trail of where you went...just in case...Kenya Comfort Hotel is just fine if you are out for just accommodation without fancy extras.They accept most major credit cards too :)

  • Stayed December 2010, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kchensuites, General Manager at Kenya Comfort Hotel, responded to this review, November 29, 2011
Thank you for taking your time to let the rest know the true picture.
Our mission is to make our guest’s stay a memorable one by being a better destination being far away from home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed November 21, 2011

This is a great little hotel in Nairobi. I wanted a hotel that was clean (and insect-free), safe and convenient ... at a reasonable price. And this hotel definitely fulfilled all my requirements. I initially stayed for 2 nights and even cancelled an existing reservation (in a more up-market hotel) to come back for another 1 night stay. The bed is comfortable, mosquito net is provided. The bathroom, although small is perfectly adequate and the shower is great, plenty of hot water and very powerful (unlike some of the miserable showers in some more fancy hotels I stayed in during my trip to kenya). The staff were very friendly, and did their best to help .... even lent me one of their own city maps when I asked. The only bad point was the noise from the street .... my first stay was during the week and there was no problem with noise, but my second stay was on a Friday night and it gets quite loud outside ... a back-facing room would be best. The security in the hotel is very good, at least 2 security guards on duty at any time and the area seemed to be safe. Location is also convenient. I would definitely recommend this hotel. I'm not connected to the hotel but was just very impressed, given that I was unsure of what to expect from such a hotel.

Room Tip: ask for a room facing the rear of the building
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kchensuites, General Manager at Kenya Comfort Hotel, responded to this review, November 29, 2011
We most sincerely thank you for your genuine and honest feedback.

At times it is costly to spare your most valued time to construct and post a feedback. Lets share your good experience together.

We do agree that noise is an issue being located in city centre but we are glad to inform you that just directly opposite direction there is a building under construction whose outer part is complete now this serves as an indication that noise levels have reduced tremendously. Further afar there is a new hotel offering accommodation but they operate a club on Fridays. Given time they will also realize that the same noise is affecting their guests though we have raised this issue with their management.

We further thank you for the compliment you made about our staff and general quality service standards and look forward to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed November 13, 2011

I stayed here for one night after a return shuttle bus from Arusha to Nairobi. The Riverside Shuttle buses, as well as many others, drop you off 50 metres from the front of this hotel next to Jeevanjee Gardens. With safety being an issue in the CBD/downtown area, this is important. It is on a busy street corner, although it was recommended not to venture out on foot after dark.

The hotel itself is quite old, with a tiny reception area and upfront payment. A room with a TV but no a/c on the 6th floor was $60 for single occupancy. The room has an adequate double bed (not the most comfortable), a fridge, wardrobe, desk and wall-mounted old CRT TV. The bathroom is very cramped with a toilet, sink and shower very close together. Mosquito netting is provided (see photo) although not necessary when I was there. Even from my floor, it was quite noisy during the night.

There's a lively restaurant on the 2nd floor but service was definitely very slow. Masala chips were cheap and tasty! There's also a rooftop terrace - nice to take in a view around the CBD, or to lounge at. Service was fine, but not overly helpful.

Room Tip: Ask to face away from the main road if possible. Recommend paying extra for a superior room (or seei...
See more room tips
  • Stayed September 2011, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kchensuites, General Manager at Kenya Comfort Hotel, responded to this review, November 29, 2011
My most thanks to you for choosing to stay with us during your visit to Nairobi and for taking your precious time to share your feedback with us.
Guest satisfaction and reliable service being our cardinal aim, we take our guests seriously and always strive to meet their expectations.
We have noted your comments in regard to our tiny reception and old TVs in the rooms.
To address this problems I am pleased to inform you that currently we are extensively renovating our sister hotel, Kenya Comfort Hotel Suites at Milimani and in completion there is also a grand master plan to renovate the town hotel where reception is top in the plan to give it a completely different new face also the TVs will be replaced. Most rooms in 6th floor have ACs
We further thank you for complimenting our lively restaurant and do apologize for the slow service an issue we have addressed and do appreciate your constructive feedback. Which will go a long way to improve our standards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kenya Comfort Hotel

Address: Monrovia Street & Muindi Mbingu, Nairobi 30425, Kenya
Location: Kenya > Nairobi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #69 of 129 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Kenya Comfort Hotel 1.5*
Number of rooms: 91
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