Arrived late one Sunday evening after a long flight from Europe for a week's conference (not in this hotel), but apparently no rooms reserved for me or my colleagues. The front desk staff were very helpful and found us rooms, despite saying they were full. Mine was a 'superior' room, but after 3 nights I was moved to a standard room, which I preferred. The former had a strange steel kitchen sink unit, and AC (but who needs that in Nairobi?) and overlooked the busy road outside, so it was noisy. The latter was smaller but much more comfortable and quiet (round the back - hint), and had a fan which was perfectly adequate. Previous reviews have mentioned lack of hot water. I found there was plenty and at a really good pressure. The rooms are clean.
Many of the staff seemed a bit unsure of what they were doing and the doormen were downright slack. I missed a taxi because they failed to advise me of its arrival. Service in the restaurant was a bit lacadaisical, but the food was good, although I only had the buffets (which were varied and very good). However, a lady on the table next to ours had her laptop in a bag at her feet stolen while we were there (presumably by the 4 guys sitting at the table next to her, but we saw nothing untoward). So be warned, sneak thieves can easily gain access, although there are signs in the lobby saying they're installing CCTV. There's a pool. but no-one used it (it's cold in August in Nairobi), and it's right in the middle of the dining area so hardly secluded.
Quite a long way from the business district, but there are plenty of taxis at the hotel and a very frequent bus service, if you can endure Nairobi buses. It's on the main road to Hurlingham, a suburb that's trying to be up-market. Plenty of cheap restaurants and take-aways along this road, and a plush new shopping mall about 20 minutes walk away. Often you are quicker walking than taking a taxi or bus in the very slow traffic, but maybe you wouldn't want to try that after dark.
There is wireless internet, reasonably fast broadband but not free. Prices are broadly comparable to Europe in hotels where they charge for this facility. There's a small tourist shop which is pretty hopeless. For example, bring your own street plan of Nairobi because they don't have any.
Overall, adequate, but nothing special.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.