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“Secure and comfortable” 4 of 5 stars
Review of Silver Springs Hotel

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Silver Springs Hotel
3.0 of 5 Hotel   |   Valley Road & Argwings Kodhek Road, Nairobi, Kenya (Upper Hill Estate)   |  
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Trip 120
Ranked #40 of 129 Hotels in Nairobi
Waterloo, Ontario
Level Contributor
125 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Secure and comfortable”
4 of 5 stars Reviewed March 28, 2014

I stayed here two nights before and after a hiking and climbing trip to Mt. Kenya. Security appears to be quite thorough here. It is a fairly short walk to ATMs, money exchange and grocery store. Staff are friendly. The upgraded room I had on the first floor past the pool was considerably better than the tower room I had the second night. Free wifi was not the strongest, but better than none. I only ate here for breakfast, which was good if unimaginative. I doubt I would have booked this hotel independently, as I think their rates are a bit high for what you get, but as part of my package it was a serviceable and relaxing base.

  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shadrack W, Manager at Silver Springs Hotel, responded to this review, August 5, 2014
Dear Guest,
May i take this opportunity to thank you for having considered Silver Springs as a hotel of your choice during your previous stay.
Thank you for your feedback especially for acknowledging our security set up which i assure you that it is our number one priority to all our guests. The hotel is strategically located and all essential services can be reached within a short notice. We have two more internet service providers on board who have managed to improve internet connectivity.
Please don't hesitate to contact me for any assistance and i look forward to hosting you on your next visit to Nairobi.
Yours sincerely.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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117 reviews from our community

Traveler rating
    15
    49
    42
    7
    4
See reviews for
9
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74
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Cambridge, UK
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 13, 2014

I was sent here on business and had a superior room which was a good size and clean.

The staff are helpful and all areas including the pool are clean.

A coffee shop and small shop with essentials are useful. The wifi was a little intermittent but available throughout the hotel and is free.

Enjoyable stay and will use again when visiting Nairobi.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shadrack W, Manager at Silver Springs Hotel, responded to this review, August 5, 2014
Dear Guest,
Thank you for taking your time to share with us your honest feedback.
We are happy to note that your general stay with us and experience was good and i regret the intermittent wifi. I would like to assure you that our IT team has brought two more internet service providers on board and as a result connectivity has greatly improved.
We really appreciate your feedback which has contributed to the general improvement of our services.
I look forward to welcoming you on your next visit.
Yours sincerely.
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SHANGHAI
Level Contributor
87 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed February 12, 2014

Room seemed small and old,not matching the fabulous looking of the hotel.Meanwhile,the public space such as lobby,dinning room and swimming pool were much better.Besides,the breakfast was quite substantial.
The staffs of receiption was helpful.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shadrack W, Manager at Silver Springs Hotel, responded to this review, August 5, 2014
Dear guest,
We were honored to host you in our hotel and we thank you for your feedback.
I sincerely regret that the room allocated to you during your stay did not meet your expectations due to its physical state but i am pleased to assure you that since then we have managed to undertake some renovations and improved on the whole look. We do have a superior wing with a higher category of rooms ranging from from superior to executives which are much bigger and very spacious.
Please don't hesitate to get in touch with me for any kind of assistance and i look forward to host you again.
Yours sincerely.
Shadrack Wawire
Operations Manager.
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London, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 2, 2014

Initially I was booked into a standard room, which was rather small and very tired looking. The decor was well outdated, however surprising everything worked. (The AC was not that effecient).

On asking for an upgrad, it was provided. The room was a delux room with more leg room and comfortable setting area. Overal again it was an average room with a bit more space. The bedding was clean and towels were of good quality.

The food at the hotel was no thing great to write home about. If you're a veggie; dont have a buffet meal here, only one or two items on the menu. Breakfast is extremely basic. They really need to revamp the seating area and get new chief was new ideas.

There are a few foodie places located a few minutes from the hotel and supermarkets for snacks and water etc.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shadrack W, Manager at Silver Springs Hotel, responded to this review, August 5, 2014
Dear Guest,
Thank you for sharing your valuable feedback with us.
I sincerely regret to note that you were allocated a room that did not meet your expectations.
I am very sorry that you did not get a variety of vegeterian food on the buffet a situation that we have addressed our Chef and improved on the variety. In addition we also do have a live cooking station for vegeterian by our Chinese and Indian cooks.
We sincerely regret the inconvinience and look forward to having an opportunity to welcome you back.
yours sincerely
Shadrack Wawire
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
93 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed January 18, 2014

The Silver Springs is a very tired hotel, but they are slowly improving it with series of renovations. The rooms at the front of the hotel have had the treatment first and generally well maintained, whereas the rooms in the tower at the back are a little shabby. The food is truly bad, and so should be avoided if possible.

Room Tip: Ask for rooms at the front of the hotel
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
60 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed November 26, 2013

The hotel is centrally located, good service, and good food. I was initially in a standard room, then got upgraded to a suite. Both were ok, nothing great. The suite was larger and had a nicer bathroom, the standard room was rather small. The beds in both rooms were terrible. Overall though, you get what you pay for, and for the price this place wasn't too bad. One thing which was quite irritating is that hotel guests can only use the gym from 10-11:30am, or 2-3:30pm, otherwise you have to pay.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudson Valley, NY
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed November 20, 2013

We spent one night here on our way to Tanzania. We arrived late and left early so I only have a limited opinion. The hotel is about 20 minutes from the airport which was very convienent. The front desk staff was very courteous and friendly. Our room was very nice and clean. The hotel has a pool and is nicely decorated.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Spa Wheelchair access
Hotel Style:
Ranked #40 of 129 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
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