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“AVERAGE ROOM,BETTER PUBLIC SPACE” 3 of 5 stars
Review of Silver Springs Hotel

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Silver Springs Hotel
3.0 of 5 Hotel   |   Valley Road & Argwings Kodhek Road, Nairobi, Kenya (Upper Hill Estate)   |  
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Hotel website
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Hotel amenities
Special Price
20% off room rate
Ranked #47 of 106 Hotels in Nairobi
SHANGHAI
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
“AVERAGE ROOM,BETTER PUBLIC SPACE”
3 of 5 stars Reviewed February 12, 2014

Room seemed small and old,not matching the fabulous looking of the hotel.Meanwhile,the public space such as lobby,dinning room and swimming pool were much better.Besides,the breakfast was quite substantial.
The staffs of receiption was helpful.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shadrack W, Manager at Silver Springs Hotel, responded to this review, August 5, 2014
Dear guest,
We were honored to host you in our hotel and we thank you for your feedback.
I sincerely regret that the room allocated to you during your stay did not meet your expectations due to its physical state but i am pleased to assure you that since then we have managed to undertake some renovations and improved on the whole look. We do have a superior wing with a higher category of rooms ranging from from superior to executives which are much bigger and very spacious.
Please don't hesitate to get in touch with me for any kind of assistance and i look forward to host you again.
Yours sincerely.
Shadrack Wawire
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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97 reviews from our community

Traveler rating
    9
    36
    41
    7
    4
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8
7
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61
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 2, 2014

Initially I was booked into a standard room, which was rather small and very tired looking. The decor was well outdated, however surprising everything worked. (The AC was not that effecient).

On asking for an upgrad, it was provided. The room was a delux room with more leg room and comfortable setting area. Overal again it was an average room with a bit more space. The bedding was clean and towels were of good quality.

The food at the hotel was no thing great to write home about. If you're a veggie; dont have a buffet meal here, only one or two items on the menu. Breakfast is extremely basic. They really need to revamp the seating area and get new chief was new ideas.

There are a few foodie places located a few minutes from the hotel and supermarkets for snacks and water etc.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shadrack W, Manager at Silver Springs Hotel, responded to this review, August 5, 2014
Dear Guest,
Thank you for sharing your valuable feedback with us.
I sincerely regret to note that you were allocated a room that did not meet your expectations.
I am very sorry that you did not get a variety of vegeterian food on the buffet a situation that we have addressed our Chef and improved on the variety. In addition we also do have a live cooking station for vegeterian by our Chinese and Indian cooks.
We sincerely regret the inconvinience and look forward to having an opportunity to welcome you back.
yours sincerely
Shadrack Wawire
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
71 reviews 71 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed January 18, 2014

The Silver Springs is a very tired hotel, but they are slowly improving it with series of renovations. The rooms at the front of the hotel have had the treatment first and generally well maintained, whereas the rooms in the tower at the back are a little shabby. The food is truly bad, and so should be avoided if possible.

Room Tip: Ask for rooms at the front of the hotel
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 26, 2013

The hotel is centrally located, good service, and good food. I was initially in a standard room, then got upgraded to a suite. Both were ok, nothing great. The suite was larger and had a nicer bathroom, the standard room was rather small. The beds in both rooms were terrible. Overall though, you get what you pay for, and for the price this place wasn't too bad. One thing which was quite irritating is that hotel guests can only use the gym from 10-11:30am, or 2-3:30pm, otherwise you have to pay.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudson Valley, NY
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 20, 2013

We spent one night here on our way to Tanzania. We arrived late and left early so I only have a limited opinion. The hotel is about 20 minutes from the airport which was very convienent. The front desk staff was very courteous and friendly. Our room was very nice and clean. The hotel has a pool and is nicely decorated.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 21, 2013

This property is just so-so. There is nothing really extremely wrong with it but nothing special either. The room was neat and clean, but very small and dated. We ate at the coffee shop for dinner and there was nothing wrong with the food, but not very tasty either. If you can find another hotel that is safe then maybe a different choice might be better.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedabad, India
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 10, 2013

Location is good but very old hotel and construction. one may find better hotel at this tariff. food is good. Safe place to stay (safety is concern when you travel to kenya). Staff is cooperative, rooms are also very small. Not worth the the cost you pay but i am not sure if other hotels are as safe as this...

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 106 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
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