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“Good hotel, nice central location and amazing staff” 5 of 5 stars
Review of Silver Springs Hotel

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Silver Springs Hotel
3.0 of 5 Hotel   |   Valley Road & Argwings Kodhek Road, Nairobi, Kenya (Upper Hill Estate)   |  
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Hotel amenities
Ranked #33 of 134 Hotels in Nairobi
Milton Keynes, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
“Good hotel, nice central location and amazing staff”
5 of 5 stars Reviewed May 10, 2013

I have stayed at this hotel three times now on short (Workshops) and long business trips and the rooms I luckily get have been amazing. I got an upgrade on my recent stay , maybe coz of being a regular or not but their business suite is quite good. Esp that its got a sauna ! The staff on the other hand are willing to go an extra mile and help. I preferred having a different choice of fruits in the fruit basket in the room and the change was effected immediately. Somehow I find the staff quite friendly, from the guards, reception and the waiters. I think its upto one to smile and start conversation. Good location as one can either catch a taxi, or if you want to try the local public transport, there is a near bustop for busses and matatus. also since its opposite one of the main private hospitals, its quite helpful for a frequent traveler. Unfortunately I feel sick on my trip back from Somalia and after a day of struggling with fever, I just walked to Nairobi hospital and the treatment was spot on!
The only down part is that to use the fitness centre one has to pay extra, which is quite a shame as it should be complimentary to the room comparably with similar hotels in Nairobi.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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127 reviews from our community

Traveler rating
    20
    53
    43
    7
    4
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Bristol
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 29, 2013

I was surprised at the price of a room in Silver Springs even with an NGO discount that was offered.

The AC in my room didn't work and the fruit basket provided next to the bed has signs of mold. The rooms aren't spacious and the rooms have seen better days.

I've stayed in much more spacious, friendly and modern places in Nairobi for around 100 usd less per night and wouldn't stay there again. The food in the restaurant was also quite expensive for what you get and the meals I ordered had far too much oil.

I have rated the fitness center as poor because although there is one next door you have to pay an additional (and not cheap) fee to use it which at the price of the hotel I thought was really cheeky.

  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenyaHolidayer, General Manager at Silver Springs Hotel, responded to this review, May 27, 2013
On behalf of the entire Silver Springs Hotel Fraternity, I sincerely apologize for any inconvenience caused during your last visit. We have looked at all matters raised and have addressed most of them.
However some of them (like the rooms not being up to par) are more long term and though improvements and renovations are ongoing, it will take some bit of time before we are at the best.

We invite you to pop in the next time you are in town and have a look at the improvements and even offer constructive criticism on the same.
We value your feedback as this is the only way we can improve our product and services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harare
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 25, 2013

`I`ve been traveling to Kenya for the last four years and fell in love wit this place , not over the top or cheap and nasty either , its just right . Standard rooms are smaller but superior rooms are very comfortable . Buffet type meals great meals loved them . Was shocked the first time i was asked if i wanted a hot or cold Coke ! but realized its popular that way in Kenya .
A bit far from city center but great for a business trip quiet , serene place . So far the only place i`m staying at in Nairobi .

Room Tip: Superior rooms are worth their value ` four posts beds`!!!
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tananarive, Antananarivo, Madagascar
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 12, 2013

This is a best on travel hotel, I often use it because its a shuttle stop point, nice food services,rooms are super, security is good and customer care is just great.

It is near doctor's plaza so health wise i recommend the hotel to have been well located. from the hotel you can walk and get some fresh and well packed fruits along the way.

Room Tip: all rooms are just great, top ones more quieter than ground floor
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 11, 2013 via mobile

I was having a conference here and was pleasantly surprised by the services. The kicker for me was the buffet lunch, which had such a wide variety and was absolutely delicious. I always thought the facility was old, but this theory was completely blown out of water. I will definitely be back again, as the conference facilities were good, staff friendly and of course the fantastic buffet lunch.

Stayed April 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi, Kenya
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 2, 2013

Silver springs is a gem. Located in an accessible part of the city, safe and secure, this place rocks. The rooms are clean and the conference facilities are world class. The only downside is its close proximity to a main road which also surprisingly is its advantage. All in all the buffet is always to die for. Totally recommend this hotel to any one organizing a conference in Nairobi

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Philippines
Level Contributor
74 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed March 30, 2013

I spent there 3 nights while waiting for my Visa to DR Congo.
Downtown is quite far and arond the hotel there is nothing really interesting. So you need a cab all the times.
Food is basic, breakfast wasn't really attractive.
Rooms are just OK.
During the three days there were two large groups of people for workshops or conferences. Hotel was crowded and noisy.
Drinks are too expensive too.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Spa Wheelchair access
Hotel Style:
Ranked #33 of 134 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
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