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“Best buffet lunch” 4 of 5 stars
Review of Silver Springs Hotel

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Silver Springs Hotel
3.0 of 5 Hotel   |   Valley Road & Argwings Kodhek Road, Nairobi, Kenya (Upper Hill Estate)   |  
Hotel amenities
Ranked #41 of 92 hotels in Nairobi
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Best buffet lunch”
4 of 5 stars Reviewed April 11, 2013 via mobile

I was having a conference here and was pleasantly surprised by the services. The kicker for me was the buffet lunch, which had such a wide variety and was absolutely delicious. I always thought the facility was old, but this theory was completely blown out of water. I will definitely be back again, as the conference facilities were good, staff friendly and of course the fantastic buffet lunch.

Stayed April 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 people have reviewed this hotel

Traveler rating
    8
    33
    37
    7
    3
See reviews for
8
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55
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Nairobi, Nairobi, Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 2, 2013

Silver springs is a gem. Located in an accessible part of the city, safe and secure, this place rocks. The rooms are clean and the conference facilities are world class. The only downside is its close proximity to a main road which also surprisingly is its advantage. All in all the buffet is always to die for. Totally recommend this hotel to any one organizing a conference in Nairobi

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 30, 2013

I spent there 3 nights while waiting for my Visa to DR Congo.
Downtown is quite far and arond the hotel there is nothing really interesting. So you need a cab all the times.
Food is basic, breakfast wasn't really attractive.
Rooms are just OK.
During the three days there were two large groups of people for workshops or conferences. Hotel was crowded and noisy.
Drinks are too expensive too.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midwest
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 21, 2013

We stayed at the Silver Springs Hotel as just an overnight on our way to start our safari. We arrived around 9:30 pm, got checked in, showered and went to bed after several very long flights.

6 am the next morning we were up and having a nice breakfast at the hotel before our flight from NBO to Mwanza. The dining area was really pretty and a nice start to our day. We had quick Internet connection which was nice.

A fine place to stay for an overnight.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 1, 2013

The Silver Springs hotel is a great hotel for conference venues. A few kilometers from the city centre makes it a convenient venue especially for those who would like a tour of the city after conference hours. The hotel staff are carteous and friendly, making you feel at home.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Moroto, Uganda
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 24, 2013

The hotel is situated about 1.5km from the heart of Nairobi at a busy cross roads and just across the road from Nairobi Hospital, which was handy for me because that is why I was in Nairobi. All the recurrent assets - food, staff, etc are excellent - food is tasty and well prepared, staff are friendly and very helpful, the flowers are great and really brighten the inner courtyard, but the fixed assets - buildings, rooms, pool, etc are functioning, but a bit dated and in some cases, worn at the edges. Of course being on a busy road junction means that any outside rooms, especially on the Southern and Western sides can be noisy, but the rooms facing the courtyard - as mine was - are very peaceful and it is nice to look out on the pool and flowers. If you need a change from hotel food, there is a chicken joint across the main road and a good Chinese (Chopsticks) a short walk up the road in the Hurlingham Shopping Centre. If you are feeling more adventurous the Yaya Shopping Centre is about 1km up the road - 20Ksh on a City Hopper Bus - where you can find great food, an excellent bookshop, a Kenya Airways Office, a One Way Shop, a Java Coffee Shop and many other delights. The hotel has a fitness centre, but at peak times it is only available to guests at a cost, so I did not use it. Free internet is available to throughout the hotel and is not secure so I guess open to all visitors.

Room Tip: Choose rooms facing the courtyard and not the main roads
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  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 24, 2013

I have been to this hotel many times. The pool area is a very beautiful section, to sit and wind away evenings. There service in this section is poor, as the management has not placed a permanent waiter to man this section. Kindly management, do something about this! Yestrerday i waited 40 minutes for my fruit punch and another hour for my lunch! yikes!

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenyaHolidayer, General Manager at Silver Springs Hotel, responded to this review, May 27, 2013
Thanks for your feedback Ms. Keshi.
On behalf of the management of Silver Springs Hotel, I would like to apologize for the unpleasant experience you had at our establishment and precisely at the Poolside.
We have since addressed this issue and put measures in place to ensure that this doesn't recur. Next time you are around, kindly sample our services and give us your feedback. I am certain that you will be pleasantly surprised.
Thanks for the feedback, we appreciate that this is the only way we will be able to improve services to our valued customers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #41 of 92 hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Silver Springs Hotel 3*
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