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“Repel That!” 3 of 5 stars
Review of Silver Springs Hotel

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Silver Springs Hotel
3.0 of 5 Hotel   |   Valley Road & Argwings Kodhek Road, Nairobi, Kenya (Upper Hill Estate)   |  
Hotel amenities
Ranked #42 of 96 hotels in Nairobi
Kampala, Uganda
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Repel That!”
3 of 5 stars Reviewed November 23, 2012

I just got back from Nairobi, where I spent 5 days at the Silver Springs hotel. I was in Nairobi on business and this hotel was recommended by my client. After reading some of the reviews on TA, I was not sure this was the place for me, but in the interest of saving face with the client I did.

Now let me start with the positive, which many reviewers have already mentioned. The hotel staff are wonderful, although I was not too keen on the security wand, which greeted me each time I entered the hotel. The breakfast and dinner buffers were very nice, food was always hot, tasty and there was a wide selection. The room was clean and comfortable, although the bathroom was dated and could use some upgrades.

The worst thing about the hotel were the mosquitoes which woke me up every night at about 3AM, causing me to take the can of insect repellent provided by the hotel and fumigation myself in my battle with the mozes, I had nowhere to go to at that hour, and so desperately needed sleep. I wish the hotel offered a turn down service, where they would spray the room, while I was downstairs enjoying the lovely buffet.

I also had some challenges with the WIFI as well, from the room, but would recommend the hotel for business and not for vacation, I still love my 5 stars for holidays.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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92 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • English first
  • French first
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  • Japanese first
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English first
Au, Austria
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 19, 2012

Stayed here twice, when coming into Nairobi and on the way out after a photo safari. We had no expectations. We were quite pleased. There service was excellent, from the minute we entered the security gate, a nice thing. The management, wait staff and the security were sharp and professional. The buffet was a nice surprise with a wide variety of both Kenyan an international fare. The architecture and interior design while seemingly old, but spotless. although we were tourists, The hotel appeared to be sought after by business and business conferences and society.parties. At night. the pool was dream like. On arrival to Nairobi, our room was located toward the front of the hotel and was spartan, but clean and fresh. When leaving, our room was in the back of the hotel and was storybook mix of African and European decor, replete with a beautiful marble bath. The location appeared to be relatively close to the airport, as opposed to downtown. Traffic is gridlock. We will recommend the Silver Springs Hotel and will sty there again upon return.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centurion, South Africa
Top Contributor
90 reviews 90 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 27, 2012

In Nairobi (as in Dar or Kampala), smart travelers choose hotels on the basis of location as much as anything else because of constant traffic gridlock. If you want to be on the western side of the city (Upper Hill area, on the way to Karen) and are looking for good value, try the Silver Springs Hotel. It was new when I lived in Nairobi more than 30 years ago. Now it seems a bit faded and seems to cater primarily to groups. But for the business traveler, it offers good value for money – particularly the “superior rooms,” which are a bit larger and nicer than the standard rooms but still priced well given Nairobi’s expensive hotel rates.

Staff are friendly, but sometimes need reminding to follow through on resolving problems. Nice, large pool if that’s important, plus a gym on the property to which guests have free access at certain hours. Wireless very spotty in the rooms, but OK in the public areas, and there’s a business center. The restaurant serves a large and varied buffet for lunch and dinner. It’s actually not bad for a hotel buffet, but it does get old after a while – and unless you want to walk down the block to a mediocre Chinese restaurant or a decent coffee house (the Java House chain) you’ll have to take a taxi to try something different. In that case I recommend going to the Junction shopping center, 15-30 minutes further out of town with several restaurant choices (my favorite being the Mediterraneo).

The Silver Springs is where I usually stay in Nairobi.

Room Tip: "Superior" rooms worth the extra money.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Entebbe, Uganda
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 11, 2012

Silver Springs is quite a beautiful place. It's clean, neat and the staff (security, waiters and management) are very friendly and welcoming. The waiters especially make sure I am shown where to sit and regularly check to see that I have a drink or need anything. The food is very hot and very sumptuous, they serve an array of cuisines ranging from traditional Kenyan to international. The salads are fresh and the dessert is worth talking about! I must say I enjoy the live music as I have my lunch, I love it; though I think the band needs to get a drum kit and drummer because using preset beats from the keyboard can be tricky to pull of sometimes. That aside, I recommend Silver Springs if you have a business meeting or even just need to have lunch for two or one.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi Area, Kenya
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 8, 2012 via mobile

Food that the waitress said would take 20min took 45min to prepare. The french fries were burnt. The meats were OK. The waitress was even shocked that they had chicken tikka sandwich on their otherwise limited menu. We asked to speak to the manager and had to leave half an hour later not having spoken to him/her and without any information on his/her whereabouts. The best was the 15min it took for our drinks to get to our table. It could have been longer just that we opted to go collect them from the bar and even after complaining to the bartender all he had to say was 'let me open the sodas.' Nothing like 'Just sit I will have them brought to you' OR 'I will personally bring them.'

The Executive Spa on the other hand were absolutely professional, excellent customer service and definately value for our money!

  • Stayed October 2012
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
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South Africa
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 2, 2012

Neat and comfortable. Menu is a bit limited if you stay for more than 3 nights. Service levels are excellent. There is 24 hour service available and it seems quite safe with 24 hour security. Can recommend it as a solid reasonable place to stay.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 29, 2012

I got placed here the night I arrived in Kenya when someone overstayed in my room at the Country Lodge. Definitely a couple steps down. The staff here are lovely - which makes up for the 70s era building that needs a major facelift. The nicest thing about the building is the Euro elevator. The room was nothing special, the tub old, the TV old, the bed as hard as a rock, the wifi decided not to work (although the staff were lovely trying to fix it). The doorways don't block noise so I could hear the loud TV across the hall at midnight.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 96 hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Silver Springs Hotel 3*
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