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“Decent mid range option” 4 of 5 stars
Review of Silver Springs Hotel

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Silver Springs Hotel
3.0 of 5 Hotel   |   Valley Road & Argwings Kodhek Road, Nairobi, Kenya (Upper Hill Estate)   |  
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Hotel amenities
Special Price
20% off room rate
Ranked #46 of 106 Hotels in Nairobi
Yorkshire, UK
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
“Decent mid range option”
4 of 5 stars Reviewed July 27, 2011

This hotel will never set the world alight but its a good mid-range option. Its a little out of the way of the centre of town (though handy for Hurlingham and Yaya), and it has little in the way of African atmosphere of say Stanley or Norfolk. But then its nothing like the price either. You get well kept, clean rooms with decent levels of traveler comfort (fridge, TV, aircon, WIFI etc). Food is functional rather than flamboyant, but its good enough. Staff are friendly and helpful. Wish the pool was open later in the evening.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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97 reviews from our community

Traveler rating
    9
    36
    41
    7
    4
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Oslo, Norway
Top Contributor
104 reviews 104 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed July 25, 2011

In spite of the location next to a busy roundabout the room was quiet enough. Possibly best to avoid rooms directly facing the roundabout.My room was in the new "executive" wing. Room big and nice but with some smell of "damp". Breakfast nice with a big buffet. At lunch and dinner choice of buffet or ala carte. I found the room price to be quite high but do not know how it compare with other hotels in Nairobi. Staff very friendly and helpful.

Room Tip: Avaid rooms facing the main road and roundabout.
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  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hove, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 16, 2010

Stayed here for one night (5th November) at the beginning of recent safari trip to Masai Mara. We arrived quite late in the evening yet the staff were welcoming and plentiful and our bags were quickly carried to our room and we settled in for the night.
A note in the room indicated the air conditioning unit wasn't yet functioning (gradually being installed through the hotel) and to call Reception if we required an electric fan. We did, and within minutes a very courteous staff member brought a large floor-standing fan which proved more than adequate for our requirements.
The bathroom was absolutely spotless, with plenty of towels and complimentary shampoos, etc.. The shower was very good with plentiful hot water.
The twin beds were very comfortable with spotless linen. Tea/coffee making facilities were more than adequate.
After a good sleep we had an early start and before breakfast had time for a little wander around the external perimiter of the hotel. All the staff we met were courteous and welcoming.
Breakfast was quite amazing, with a vast selection of fruit, yoghurt, cereal, cooked breakfast (including mini steaks), pancakes, various breads, rolls, croissants and muffins. The staff were attentive but not intrusive and cleared away used items as soon as we'd finished.
Our departure from the hotel was smooth and the whole stay was completely hassle-free - so welcome after a long, tiring flight.
I would highly recommend this hotel and would have no hesitation about staying there again. Those pancakes were delicious!

  • Stayed November 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Okinawa, Japan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2010

Though I don't know other hotels in Nairobi, I like this hotel very much.
In my opinion, the quality hotel is made up by the staffs and the cleanness.

1. Staffs
They are very friendly, but not too much. They are well desciplined.
Very comfortable people to meet anytime of the day.

2. Cleanness
Cozy and comfortable.

If I have other opportunities to visit Nairobi, this is the place to stay for me.

  • Stayed July 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 3, 2010

I stayed at the Silver Springs hotel in September with some colleagues.
My room (a superior room) was clean and comfortable, with fully working aircon. However some of my colleagues weren't so lucky with faulty aircon making their rooms hot and stuffy.
The rest of the hotel facilities are wrapped around the swimming pool, which was clean but the water was very cold! Even after 20 mins in the water swimming I still felt cold.
The hotel does a buffet every night - I recommend getting the stir fry guy to cook you something fresh!
Main consideration for hotels in Nairobi would have to be proximity to where you need to be - the traffic around the hotel (as in many parts of Nairobi) was pretty bad every day. You can walk into the city centre from the hotel, a 30 minute downhill walk, but the busses coming up the hill belch out black diesel smoke which isn't very pleasant!

  • Stayed September 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 18, 2010

I stayed in a standardroom, the room was old and dingy. the mosquito trap in the room did not work and they had a can of spray for the mosqutios in the room that was empty. i turned on the water in the shower and the first out pour of water was brown.
the hotel was construction which is a good thing because the hotel does need remodeling. the hotel staff was very nice but the price for staying there was a bit expensive for this type of room, I paid 10500.00 shillings. I had lunch at the hotel and the dish i ordered was not very good either. I would not stay here again.

  • Stayed August 2010, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 14, 2010

We spent approximately seven nights over the course of two weeks at the Silver Springs in Nairobi, our hub for excursions while in Kenya. Our expectations were that this was a higher-end hotel, based on the room rates and all of the photos we had seen prior to arriving. We stayed in three different rooms, all surprisingly unique in terms of cleanliness and condition (no "standardization" between similar room types). A hearty buffet-style breakfast is included at the on-site restaurant, but the dinner buffet was quite pricey.

Our biggest annoyance was the rules in place for use of the amenities. For example, the fitness room was only available to us for limited hours (something like 10 am to 12 noon and 2 pm to 3:30 pm) and free wireless internet access (code-based) was only available for a 24 hour period, no matter how long you stayed there!! For what we were paying per night, we did not expect these sorts of restrictions. Also, housekeeping consistently brought only one bath towel and one hand towel per day to our double room (??).

All in all, not quite what we were expecting for the price we paid.

Stayed May 2010, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 106 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
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