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“A few kinks here and there but does the trick!” 3 of 5 stars
Review of Kivi Milimani Hotel

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Kivi Milimani Hotel
3.0 of 5 Hotel   |   Milimani Road | P.O.Box 20681, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #75 of 105 Hotels in Nairobi
Cork, Ireland
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
“A few kinks here and there but does the trick!”
3 of 5 stars Reviewed January 8, 2014

I stayed here 3 nights in all, before and after a safari. The first set was two nights and there were definite positives and negatives to the property. Always start with the positives...staff were excellent, warm, and friendly - a great introduction to the great Kenyan people. The rooms were comfortable and I slept fine. Nice balconies with nice views of the general area and gardens etc...Outside area is very slick and nice. Great spot to have a few Tuskers and laugh the night away with a few others. Ordered food there one evening and didn't get what I wanted but it was pretty tasty nonetheless so happy days. The lock system isn't that great but I had no worries and there are guards outside the property and safes behind the counter to keep your valuables in. Don't scare yourself, most of the hotels here have a guarded gate before you get in, that can be a good thing. Second stay was the last night after the safari and had a wonderful night. Always various tours in and out so cool people to meet up with at the bar. There is a reason a lot of tour companies use this as a starting point and it is an honestly good spot. You can walk about 5 minutes down Jomo Kenyatta to get into downtown which was pretty cool and vibrant. All in all, I would definitely stay here again if I am in Nairobi again - good value, good hotel.

Room Tip: Stay away from the elevator as it can be pretty loud at night.
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  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
threesixtyfive, Manager at Kivi Milimani Hotel, responded to this review, April 12, 2014
Thank you very much for your comments. Please note that we have embarked on ambitious renovations to upgrade our rooms. This is to supplement the already good reports about the staff , view from rooms, gardens and the lovely swimming pool. The following are the areas to be covered:

1. New lift to the rooms
2. Door locks [already the fifth floor room doors have new locks]
3. Curtains
4. Bath tubs repair and spraying
5. New beddings
6. New furniture
7. Flat screen satellite TVs mounted on the wall
8. Tiles on room floors to replace carpets
9. Electronic room safes

We are going to do this in phases to minimize client disturbance

Wilberforce Tirop - Product Manager, Kivi Milimani Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    3
    18
    52
    32
    26
See reviews for
12
41
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12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Mombasa, Kenya
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 28, 2013

The apartments are just whack! We stayed there for 2weeks and the experience was horrible!The sitting room has got some cheap seats not to mention the kitchen which has no cutlery, no microwave and to worsen the situation some old fridge that break anytime. I honestly didn't come across anything stunning in that hotel.....You need to improve your décor first then the rest will follow.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
threesixtyfive, Manager at Kivi Milimani Hotel, responded to this review, April 12, 2014
Thank you very much for your comments. Please note that we have embarked on ambitious renovations to upgrade our rooms. This is to supplement the already good reports about the staff , view from rooms, gardens and the lovely swimming pool. The following are the areas to be covered:

1. New lift to the rooms
2. Door locks [already the fifth floor room doors have new locks]
3. Curtains
4. Bath tubs repair and spraying
5. New beddings
6. New furniture
7. Flat screen satellite TVs mounted on the wall
8. Tiles on room floors to replace carpets
9. Electronic room safes

We are going to do this in phases to minimize client disturbance

Wilberforce Tirop - Product Manager, Kivi Milimani Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Top Contributor
236 reviews 236 reviews
67 hotel reviews
Reviews in 100 cities Reviews in 100 cities
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed December 8, 2013

We stayed here for one night pre-booked by our tour company for a safari we were doing. Is a nice hotel with nice clean rooms and friendly staff. Nice pool which we didn't use as weather was cool. Only issue we had was lifts broken and had to walk up to 5th floor.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 12, 2013

Stayed here for one night prior to Intrepid Serengeti Trail ,not sure how much the tarrif is as inclusive in my tour price.Reading previous bad reviews I took note of which rooms to avoid and away from noisy lift so asked reception for a good room with a secure lock and away from the lift.Staff were very friendly and obliging, also stated that the broken locks had been repaired. I was placed on the 5th floor room 511 which was just fine, yes the hotel is old and dated but my room was clean with a king size bed with crisp white linen.I also had a balcony with table and chair which overlooked the pool.The bathroom is also dated but staff showed me how to turn on the switch for hot water which heats instantly.The water was hot and adequate.
That night as a group we ate from the dining room choosing from the barbeque or whatever you wanted from menu.I wasn't hungry so just had the pumpkin soup and fresh bread which was thick and delicious.Some of the others were not impressed with the barbie and didn't think it was good value which also included beer or glass of wine.The restaurant had live entertainment with African dance and music with the dancers being very energetic, they danced around the tables getting people up to dance with them which was fun. When we returned to the Hotel after our tour some of us were heading to the airport later in the evening for flights home so for a tarrif of $30 we could use the room(officially only one person per room) for 4hrs enabling to shower and to repack.This hotel is in Nairobi centre and about 20 min walk into town.This hotel was fine for one night, suited me as I don't sweat the small stuff.

Room Tip: Room 511 on the 5th floor overlooks the pool and is away from the noisy lift.
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  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 25, 2013

Stayed several times in an apartment of Kivi. The plus is the location and the swimming pool and garden. And the price of the rent of an apartment for a week is not too bad. But.. all is in bad shape and needs an update! Staff is friendly, the management does not understand how to run a hotel like this. On my departure day the was no cash to pay back my deposit for the apartment, so I missed my bus!

Room Tip: When you stay one week or more, rent an apartment. You can prepare your own food and it is very spac...
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  • Stayed September 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 22, 2013

Mid-priced hotels in Nairobi city center are tough to come by. I stayed here before and after a group trip and my original room was on the first floor. The vinyl floor in the bathroom was peeling badly and it appeared the room needed some upkeep. The drain trap on the sink was leaking and it was obvious it had been for some time. When I returned from my trip I was put on the third floor which had been maintained a bit better. Both of my rooms had instant hot water at the shower and it seemed to work well. (Tip: lower water pressure moves the water more slowly over the heating element and the water is warmest if you turn the heat to max and flow to medium or lower.) I found the breakfast a great addition to the room and the a la carte dinner/lunch menu good but it took forever to receive your order. Staff was very accommodating and informative. They were a bit quick to recommend a taxi into the city center but it was only a 15-20 minute walk but they did offer maps of downtown. Overall, if the rooms had a good remodel it could get much better ratings.

Room Tip: If it looks a bit dodgy ask to see another.
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  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lusaka, Zambia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 4, 2013

An old structure with old fixtures and fittings. Its not the worst place, but it has its problems. Showering is a horrible experience. The peeling pait on the ceiling didnt do much for the beauty. The cold breakfast was a definate negative.

The staff at the reception were excellent though. They didn't say it out, but somethng in their eyes said they would appreciate a facelift to the hotel. Afterall, they are the front office persons that get the 'bashing'from unsatisfied customers. And the guy at the gate...I'm still trying to figure out why he was not letting us out unless we produce some pape reception forgot to give us. Would I have been denied check-out or access to the outside world without it?

The vegetation outside is really good. Owners, please invest in a serious facelift.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kivi Milimani Hotel

Address: Milimani Road | P.O.Box 20681, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #75 of 105 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Kivi Milimani Hotel 3*
Number of rooms: 129
Official Description (provided by the hotel):
Whether you are the business traveler or the discerning holiday maker, The Kivi Milimani will cater for your every need. Located in the sublime surroundings of up market Milimani, Nairobi, stands the Kivi Milimani Hotel. It is a hotel offering tranquility within well developed mature gardens with a serene ambiance. Only 2km away form the city centre, 5min walk from the state house, and only 20min drive from the International Airport. ... more   less 
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Also Known As:
Hotel Kivi Milimani

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