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“Excellant stay, lovely room and helpful staff” 5 of 5 stars
Review of The Heron Portico

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The Heron Portico
4.0 of 5 Hotel   |   Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya   |  
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15% OFF ON JR. SUITE
Ranked #17 of 105 Hotels in Nairobi
St Albans
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellant stay, lovely room and helpful staff”
5 of 5 stars Reviewed July 28, 2010

I'm surprised at some of the reviews on this site. We stayed twice for one night either side of a longer visit. We had a lovely 2 bedroom apartment on the top floor, with huge living room, kitchen and balcony. Lots of comlimentary bottled water and coffee/tea provided.

The pool area was clean and quiet, the food was fine and we found all the staff friendly and helpful and prices reasonable. We had early morning starts on both of our stays, but were provided with a full plated breakfast ready and waiting for us at 5am!

I cant even put that old cliche that you get what you paid for. This is a 3 star hotel and our stay was far better than some of the much more highly acclaimed and starred hotels I have stayed in.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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147 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paris
Top Contributor
103 reviews 103 reviews
65 hotel reviews
Reviews in 51 cities Reviews in 51 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed November 15, 2009

Among the various hotels in Nairobi, I think The Heron is the best value for money. It's a cool, safe and well decorated place, very functionnal, with access to Internet in every room. Nice restaurant (although it was better before).

  • Stayed September 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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London, United Kingdom
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 23, 2009

I stayed here at the start of a 3 week safari trip booked with a group. Rather than staying in the actual hotel we were placed in a building out the back which resembled old staff quarters. It was the work accommodation I have ever stayed in. The room was very old and dirty, the bathrooms unclean. there was no flyscreen on the window. In the shower the hot water tap leaked boiling hot water and so was too hot to touch. They only supplied 1 towel for 2 people in a double room. the sheets and towels were threadbare and had holes. The hotel restaurant got our orders significantly wrong on 2 of the 3 meals we ate there.

Had I only paid £20 to stay there for the room, I would have expected that standard, however we paid significanly more for a room that would not qualify as a 2 star. It was terrible.

Stayed October 2009, traveled as a couple
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Copenhagen
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 7, 2009

Our safari started at Heron Hotel which ment that the room was pre-booked by the tour operator.
The hotel room was clean and featured nothing more and nothing less than one could expect from a hotel of this standard. Ofcourse it had a mosquitonet.
As many people have written about this hotel the walls are very thin and you can hear everything going on in the rooms next to yous and in the halls and on the stairs. It seems quite loud and woke me up many times during the night. After a night like that don't expect to get your wake-up call on time.
Breakfast in the restaurant next to the reception is good and can be enjoyed outdoors.

  • Stayed August 2009
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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BS
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 28, 2009

I visited heron hotel in april 2009. I got a nice new renovated and clean room. the hotel is under reconstruktion. So it was very loud beginning in the morning. In the evening it was a loud from the restaurant. the staff partly friendly. As i arrived i was told breakfast until 11. One morning i wanted to have breakfast at 10.15. At that i should pay for the breakfast because it is only up to 10 for free. I do not understand that, because breakfast was included. The breakfast poor. For this room rate not a good service. The receptionist only partly friendly.

  • Stayed April 2009, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Córdoba,Argentina
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 12, 2009

The Heron Hotel was the departure point for our Safari-tour through Kenia -Tanzania and it was included in the excursion.We stayed two nights,at the begining and at the end of the tour.The staff at the reception were very friendly and the check in quickly.They gave us a Standard room at the second floor. We had to go upstairs passing through narrow corridors and wood walls.Unfortunately for us the hotel was under repairs.The first impression of the room wasn't very nice,at any rate it looks clean and the beds were comfortable.Whe we return from the tour many fellow travellers run to looking for another better hotel ,because they remain for a couple of days more in Nairobi.At the evening we order burgers for the room and the service was OK. The previous night we request an early breakfast due our early flight and we got it and it was almost perfect

  • Stayed September 2008
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Its a Secret
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 28, 2009

A good, clean (like CLEAN), comfortable and friendly hotel a short walk from Nairobi city centre. Rooms are recently redecorated and equipped to an average level for an international hotel (ie TV, cable, free internet access - I'm posting this from my room).

Reasonable resturant for this price bracket - I strongly recommend the fillet steak (two large pieces for KSh800, you can't go wrong) - but menu a bit limited.

Downsides are: no air-con (at least you don't end up with someone elses cold!); patchy cable TV service (it doesn't work in all rooms, or all of the time); sometimes v slow internet. But then, hey, this is Africa...

  • Stayed February 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Best Value Hotel in Nairobi
#10 Business Hotel in Nairobi
#13 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 
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Also Known As:
Heron Hotel Nairobi

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