After a very good stay in January 2014 at this hotel (with accommodation and conference) this time in May we experienced similar high quality with this hotel in general and its staff.
It is very reliable: from first booking contact (quickly confirmed, good rates with no hidden costs), via airport pick up (on time, save driving and helping with getting my mobile card recharged (this time it was Samuel but also the other drivers are good!) and very reasonable price),check-in (very efficient when a lot of people inquire at the check in counter), any inquiries we had for accommodation or the conference rooms were followed up quickly (thanks to Paul and his colleagues who really took care of us so that we and our guests at the conference felt comfortable (providing all services on time but not disturbing our work); thanks in particular to David Mwaniki who guaranteed that any issue and special requirements was followed up immediately, in particular if we had special requests (conference and business related) it was never a problem. In other (sometimes more expensive) hotels it is not as easy as it is in Heron.
With the current security situation in Nairobi I also consider this Hotel as safe with regard to its security procedures, the location close to but not in / at main business district and roads.
The only issue (but which have with any hotel of higher standard in Nairobi and other cities in Africa): I prefer mosquito nets (compared to repellent). Would be nice to have this at the next stay.
- Official Description (provided by the hotel):
- The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more less
- Reservation Options:
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- Also Known As:
- Heron Hotel Nairobi