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“Perfect Business Hotel : offering Indian Food” 4 of 5 stars
Review of The Heron Portico

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The Heron Portico
4.0 of 5 Hotel   |   Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya   |  
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Ranked #15 of 111 Hotels in Nairobi
New Delhi, Delhi, India
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
“Perfect Business Hotel : offering Indian Food”
4 of 5 stars Reviewed February 15, 2014

For my visit to Nairobi, the only request I had made to my Local colleague was to book a hotel which offered Indian Food. Vegetarian more precicely. My wish was granted. Plus this hotel offered much more.

Located strategically on hilly terrain and posh locality of Nairobi, the hotel felt like home. Wont mind staying at this place if I visit Kenya again.

Pros : Value for Money. Peaceful. Great Service. Good Food.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smarthotel11, General Manager at The Heron Portico, responded to this review, February 18, 2014
Dear Guest,

It’s a delight to read your appreciation of The Heron Portico, Nairobi. I am glad that we were able to make your stay comfortable and cater to your Indian food requirement.

At The Heron Portico we genuinely believe that providing awesome memories to our guests is our prime purpose and endeavor to deliver this message through our actions and services.

It is always an honor to receive positive feedback which motivates our team to serve you better.

We await your early return for another memorable stay.

Warm regards,

Sanjeev Tiwari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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162 reviews from our community

Traveler rating
    49
    78
    25
    10
    0
See reviews for
19
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75
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Frankfurt (Oder), Germany
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2014

great service, also for conferneces etc. very comptetetive prices for accomodation and conference facilties, good building (airt circulation) with tasteful furniture, cuisine very good, I liked the combination of indian british and african dishes

had a good one week stay with a lot of support from hotel staff for my business trip. thanks a lot

Room Tip: somewhere high where the circulation of air is even better
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, February 15, 2014
Dear Guest,

Greetings from The Heron Portico!

We wholeheartedly thank you for writing beautiful lines of appreciation for our hotel and its amenities. We are happy to know that you had pacifying stay at our property. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, Friendliness and courtesy of the staff, scrumptious breakfast and dinner and other amenities at the hotel. We are pleased to know that we have been able to live to your expectations. Such comments have always been our strength as they motivate us to work harder and deliver better.

Looking forward to your next visit to Nairobi.

Warm regards
Sanjeev Tiwari
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 25, 2014

The hotel is very nice but there is no AC in the rooms. I would not expect a non AC room in that price but all other hotels I saw in that area didnt have AC so this was the best of all.

The superior room is quite comfortable. The staff is very friendly and helpful and also quick at service. The restaurant serves great food at a reasonable price so I did not bother to look for other places to have my dinner all the 4 nights.

Has a great gym and spa.

Room Tip: Go for a superior room if possible
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, January 28, 2014
Dear Guest,

Greetings from The Heron Portico!

Thank you for taking time to write down the review.

Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts.

We have taken a note of your A/C requirement and would like to inform you that we are working on it.

Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.

Thank you once again and I look forward to welcoming you back.

Warm Regards

Sanjeev Tiwari
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 23, 2014

It is a good hotel for business travellers. A little bit far from the city center, but more secured place. The BF was regular and NO A/C in my room. There is a nice outdoor cafeteria with good croissant. The price/quality is fair.

Room Tip: Take the high floors for more fresh air
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, January 28, 2014
Dear Guest,

Thank you for your wonderful feedback.

We are happy that you enjoyed your stay with us. As a hotel, we take immense pride in the fact that we work to make our guests feel at home. Feedback like this motivates the entire team to perform even better and more efficiently.

We look forward to your next visit with us.

Warm Regards

Sanjeev Tiwari
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 22, 2014

Since many years we are using the Heron Hotel as a workshop location.

The team is extraordinarily friendly and we have to say there is almost nothing which is impossible.
Rooms are spacious and clean, friendly decorated with all amenities.
There is a fitness room, a café, tourist shop with cyber and a pool.

Location is excellent - you can reach the city centre very fast as well as Lavington/Kilimani/Hurlingham area.

Security is good - though we once heard of somebody´s bag being stolen and the security camera hasn´t been working at the time of the incident.

Restaurant and prices are good. You might want to order early though, it often takes a while to be prepared.

Breakfast could also be a bit improved, but there is already a very good variety of everything.

Room Tip: Block A (rooms starting with "1"): even though facing the road, hardly any noise and spaci...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, January 28, 2014
Dear Guest,

Greetings from The Heron Portico!

We wholeheartedly thank you for penning down beautiful lines of appreciation for our hotel and its amenities. We are happy to know that you had pacifying stay at our property. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, Friendliness and courtesy of the staff, scrumptious breakfast and dinner and other amenities at the hotel. We are pleased to know that we have been able to live to your expectations. Such comments have always been our strength as they motivate us to work harder and deliver better.

Looking forward to your next visit.

Regards
Sanjeev Tiwari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed January 22, 2014

A bit off the city so the surrounding is calm, a bit too calm. The check in was nearly smooth. The room was neat but a tad too small for my liking. Watch out for the bathroom window/ ventilation. It opens towards the front corridor. So from a safety point of view ensure that it is latched when you go out. Also from a privacy point of view do take care when in the shower :-) There is a swimming pool too.

The restaurant is another story though. The buffet breakfast spread is functionally good but not lavish. The service time for getting my dinner on two consecutive days was too long. It took quite a bit of time for the waiter to get me the menu, then long enough again to get his attention to take my order and then quite long to get the food on table. About the food itself I do not write much in my reviews as tastes vary amongst readers. For me it was fine enough.

I had asked for a car from the hotel for a local ride. The request was dealt with very promptly and the charges were reasonable too. There is a small souvenir shop on premises. I did browse around but could not get tempted.

Summation is that it is a small compact hotel, functional and comfortable. Restaurant service speed has scope for improvement but that that observation can be disregarded as I come from Delhi where the life is at faster pace.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, January 28, 2014
Dear Guest,

We are delighted that the level of service and the hotel ambiance was to your liking.

We take immense pride in training our staff so that our guests are delighted. Your comment on the services has been take up with concerned department and corrective measures have been done. Feedback from our guest encourages and motivates them to attain higher levels of perfection.

We look forward to the pleasure of your next stay with us.

Best Wishes and regards,

Sanjeev Tiwari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arusha, Tanzania
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 16, 2014

I wish I had spent more than a night there. It is a lovely place and within walking distance to a lot of places. It is quiet and peaceful, for a place within central town area of Nairobi. The staff were friendly and helpful (not very common for Nairobi).
Food was great and the quality of sleep almost perfect (heat), despite having a fan in the room.
What I loved most was the wide choice for breakfast. I noticed that breakfast in East Africa can be quite a challenge.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, January 28, 2014
Dear Guest,

Greetings from The Heron Portico!

Thank you very much for your kind words. It is good to know that we have lived up to your expectations, also heartening to learn that you enjoyed your stay, while you were with us.

I will convey to the colleagues in front office, housekeeping, F&B service and kitchen about your appreciation of their services, which definitely will boost their morale.

It was our privilege to have you stay with us.

Kind Regards,

Sanjeev Tiwari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Nairobi
#10 Business Hotel in Nairobi
#13 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 
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Also Known As:
Heron Hotel Nairobi

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