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“A Great Place to Stay” 5 of 5 stars
Review of The Heron Portico

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The Heron Portico
4.0 of 5 Hotel   |   Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya   |  
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Ranked #16 of 111 Hotels in Nairobi
Alberton, Australia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“A Great Place to Stay”
5 of 5 stars Reviewed July 9, 2013

Stayed at the Heron twice on a recent trip to Kenya/Tanzania, before and after an Intrepid trip. It is good value for Nairobi - very secure, great desk staff, a very good restaurant with attentive waiters and a very relaxing ambience.
The rooms, particularly those upstairs in the main building, are well apppointed with free wi-fi. Desk staff are very helpful in arranging transport and recommending places to visit.
Importantly it is one hundred metres down the street from the hotel used by Intrepid to start and end trips. If you can, stay here rather than the other place. You won't regret it!

Room Tip: Ask for a room in the main building, preferably upstairs.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, July 10, 2013
Dear Guest,

Thank you for your wonderful feedback.

We are delighted that you enjoyed your stay with us. It is always a pleasant feeling to know that we were able to meet expectations of our guests every time they stay with us.

We look forward to your next visit with us and hope to see you soon.

Warm Regards

Sanjeev Tiwari
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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162 reviews from our community

Traveler rating
    49
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    25
    10
    0
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Ahmedabad
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 5, 2013

I was on a Business Trip to NBO & stayed in this hotel, the reason for choosing was primarily "the location". Very close to the places we had most of our work. Arrival & check-in was OK. We had pre-booked through a local agent in Ahmedabad, India and the rooms allotted were probably the worst. may be that is how they allot rooms when we book online or through an agent.

Well, finally after some argument with the guy at the desk - my upgraded to Junior Suit : Quite Good a room and I requested for a standard room with a reasonable view of the town and a bath with a proper door which would not fall off. The room assigned to me earlier has a unhinged bath door, that too a Glass Door :) - I did not want to visit a hospital in Nairobi

Finally, I was given a pleasant and calm room on the 5th floor. Staff was co-operative, over all experience was good. Would like to mention "Tom" - the porter, exceptional guy, he tried to take every extra step to ensure our stay was in comfort.

The place is very well ventilated and does not give you a typical hotel feel, in fact there are some silent corners which will make you feel like you are home. The pool side is fantastic but they don't serve drinks / food stuff there. Overall the place gives you a medieval, rustic feeling with loads of comfort. Food is OK, I being an Asian could not savor much. But not their fault as they cannot change their menu for an Individual.

The Cafe was however, lovely - they would actually do that little more to ensure you relish your food / snacks.

I was very disappointed with the room service & Internet. Both were sluggish, for any help one had to call multiple times.

If you wish to stay in Heron while in Nairobi, make sure you ask for rooms on 2nd - 4th floors even if you have booked online. You can even ask for some discounts if you book directly I am sure the hotel would love to have you on board and would care to offer a good deal.

Room Tip: Go for rooms upwards of Ground Floor
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, July 10, 2013
Dear Mr. Sharma,

Greetings from The Heron Portico!

We wholeheartedly thank you for penning down beautiful lines of appreciation for our hotel and its amenities. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, friendliness and courtesy of the staff. We have made a note of your feedback on room service and internet connection and would like to assure you that corrective measures have been taken. Such comments have always been our strength as they motivate us to work harder and deliver better.

We look forward to your next visit with us and hope to see you soon.

Warm Regards
Sanjeev Tiwari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2013

Our preffered hotel for business trips in Nairobi, quick check in, spotless comfortable rooms, freindly and helpfull staff, great restaurant (the chef Jared is a particular jem),very close to town (avoiding the neverending traffic jams of Nairobi)......but 2 repeating problems though: very slow WIFIi which is especially bothersome for business users like me and an unexciting breakfast choice.

Room Tip: Superior rooms are comfortable, Delux rooms have a large sitting area whuch is good for business mee...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, July 10, 2013
Dear Guest,

Thank you for your wonderful feedback.

We are delighted that you enjoyed your stay with us. It is always a pleasant feeling to know that we were able to meet expectations of our guests every time they stay with us.

We look forward to your next visit with us and hope to see you soon.

Warm regards
Sanjeev Tiwari
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, Andhra Pradesh, India
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 5, 2013

I was here for a very short visit as a sharing guest with my colleague. The room is quite good, space, furniture, beds etc., Bathroom showers .... problem. Security is quite good. No lift facility for the rooms backside. Appears my colleague faced big issues with wifi connectivity, think it is better the hotel improves this becaz mostly we come on business. executive lunch options limited but tasty enough. Overall fiti. While my short stay I was asked by housekeeping staff if I wanted to get the room cleaned. Got a small Jim, Swimming pool. Good show.

Room Tip: ask for the rooms having lift connection.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 5, 2013

Really enjoyed my stay here. My client typically books folks into the Hilton but my fixer suggested the Heron. Rooms were nothing special but the staff was fantastic and it was a very comfortable stay.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NAIROBI
1 review
3 of 5 stars Reviewed May 10, 2013

I booked my guest Mr. Marco Favazza from Italy in your splendid hotel last week as from the 29 April upto 04 May 2013 and we appreciated the quality service of the tall huge brown gentleman in your Front Office. My guest will certainly recommend your hotel on his next visit in October 2013.

Many thanks.

Anthony Smith.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, June 4, 2013
Dear Guest,

Greetings from The Heron Portico!

Thank you for taking time to write down the review and sharing it with fellow travelers.

Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts.

Positive feedback from our guest is always a strong motivation to all of us.

Thank you once again and I look forward to welcoming you back.

Regards
Sanjeev Tiwari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Linlithgow, Scotland, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2013

Stayed here on several occasions during april/may 2013. Staff are warm and friendly, rooms are clean and comfortable. Hotel seems secure with guards at the gates etc (and Police HQ on the other side of the road, and same area of town as the president's house). Wifi facilities are good. Business people staying for more than a couple of nights might get bored with the current menu in the restaurant and bistro/cafe - I discussed this today with the general manager and understand that new menus are on their way any day now, so I'll look forward to those on my next visit. The Heron probably isn't a "family" hotel but it does have a pool and a gym so if you are coming with family I'm sure the children will be fine. Overall, very good.

Room Tip: I stayed in the rooms at the back of the hotel which seemed to be quiet and comfortable.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, June 4, 2013
Dear Guest,

We are delighted that the level of service and the hotel ambiance was to your liking.

We take immense pride in training our staff so that our guests are delighted. Your comment on the services of our staff encourages and motivates them to attain higher levels of perfection.
We have introduced our new menu and would like you to give your valuable feedback in next visit.

We look forward to the pleasure of your next stay with us.

Regards,

Sanjeev Tiwari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Nairobi
#11 Business Hotel in Nairobi
#13 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 
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Also Known As:
Heron Hotel Nairobi

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