I checked into The Heron hotel last year mid-October, 2012. I had booked through email with David and I must say he was very very efficient in his quick reservations he did for me, am so grateful. I had booked a standard room and was lucky to be upgraded to a superior room and my oh my!! the room is one to die for...comfort, warmth, spacious...it felt 'at home'. The service at the restaurant too was superb, polite, customer friendly and very efficient staff. Vincent at the reception also handled me quite well. I was picked from the airport promptly.., no delay!!I like the great team work at the superb hotel and you guys should keep it up. Fantastic job well done. :)))

The Heron Hotel has recently been refurbished and offers a good option for business and leisure travellers who prefer not to be in the middle of the action downtown Nairobi. Being on Milimani Road it offers the opportunity to be close enough to the centre without the hustle and bustle of the town centre. It is also within walking distance to Lenana Road if you happen to be in Nairobi on a business trip linking up to development agencies. Staff is friendly and attentive to requests by customers. The restaurant offers good choices on their menu for dinner if you feel not to have a test of the many restaurants in the area. The breakfast buffet could be improved with a better variety of food.

Stayed at the Heron for a couple of days in October on Business. The location is a touch off the main sights and sounds but it adds lusture to the Hotel.

It has the look and feel of an Old English Hunting Lodge and the winding pathway and stairs to my 3rd floor room was real great. The room itself was decent sized and the spacious bathrooms was a relief

It also had a more than reasonable Vegetarian selection and the Breakfast was fulfilling

The Hotel staff can do with a bit more training and they took a long time to check me in. The only sour note was me and my colleague who used the same Hotel shuttle from the airport which we had pre-booked were charged separately ( double charge).

If you have the habit of rushing to catch your flight, do plan in advance as this one is a fair distance from the airport and passes through some real busy thorough fares in heavy traffic.

The property is slightly pricey but I guess the good decor and the cleanliness of the place will attract Business and Pleasure travel alike

Ravi

The rooms especially the deluxe is to die for...spacious, executive...got no words to express what I have experienced there, customer service is excellent and the staff are very hospitable. keep it up and keep the good work, maintain and even seek to be better to perfection!!