Stayed at the Heron for a couple of days in October on Business. The location is a touch off the main sights and sounds but it adds lusture to the Hotel.

It has the look and feel of an Old English Hunting Lodge and the winding pathway and stairs to my 3rd floor room was real great. The room itself was decent sized and the spacious bathrooms was a relief

It also had a more than reasonable Vegetarian selection and the Breakfast was fulfilling

The Hotel staff can do with a bit more training and they took a long time to check me in. The only sour note was me and my colleague who used the same Hotel shuttle from the airport which we had pre-booked were charged separately ( double charge).

If you have the habit of rushing to catch your flight, do plan in advance as this one is a fair distance from the airport and passes through some real busy thorough fares in heavy traffic.

The property is slightly pricey but I guess the good decor and the cleanliness of the place will attract Business and Pleasure travel alike

Ravi

The rooms especially the deluxe is to die for...spacious, executive...got no words to express what I have experienced there, customer service is excellent and the staff are very hospitable. keep it up and keep the good work, maintain and even seek to be better to perfection!!

I organised a workshop for 15+ people from around Africa at this hotel. The Managers and staff did an excellent job of arranging accommodation, airport transfers, meals and conference facilities; accommodated numerous last-minute and complicated requests with efficiency and professionalism; and went to extra lengths to ensure the comfort and security of our participants and their belongings. The rooms were comfortable and clean, conference and other facilities good and well maintained, the food tasty and fresh and the service excellent. Most importantly, the staff at all levels were incredibly friendly, helpful and professional.

I stayed here while in Nairobi for work. I checked the website beforehand and was not very impressed with the pictures, so I was not expecting much. Therefore, when I got to Heron Hotel, I thought surely there was a mistake.

The facade was elegant and the reception sophisticated with predominantly wood decor. My room was tastefully furnished, very clean and comfortable. There didn't appear to be any air conditioning, but the weather was cool when I visited, so that wasn't a problem. However, it might have been different during hotter weather.

My main problem with the room was the design of the shower, which led to a lot of water leaking onto the floor. It was not all a pretty sight after each shower time.

The restaurant food was delicious, though pretty expensive as hotel meals tend to be. The Heron Hotel is located in a quiet area of Nairobi, although the more vibrant downtown is a mere 15 minutes away by car. The fitness centre was not yet open when I stayed there, although I got to look at it and could see that it would be a great facility, with more space and equipment than the average hotel gym.

It is a good place to stay if you want a comfortable, quiet hotel, which is not too far from the buzz of the city centre. I would suggest however that the hotel gets itself a better website.