I stayed here while in Nairobi for work. I checked the website beforehand and was not very impressed with the pictures, so I was not expecting much. Therefore, when I got to Heron Hotel, I thought surely there was a mistake.

The facade was elegant and the reception sophisticated with predominantly wood decor. My room was tastefully furnished, very clean and comfortable. There didn't appear to be any air conditioning, but the weather was cool when I visited, so that wasn't a problem. However, it might have been different during hotter weather.

My main problem with the room was the design of the shower, which led to a lot of water leaking onto the floor. It was not all a pretty sight after each shower time.

The restaurant food was delicious, though pretty expensive as hotel meals tend to be. The Heron Hotel is located in a quiet area of Nairobi, although the more vibrant downtown is a mere 15 minutes away by car. The fitness centre was not yet open when I stayed there, although I got to look at it and could see that it would be a great facility, with more space and equipment than the average hotel gym.

It is a good place to stay if you want a comfortable, quiet hotel, which is not too far from the buzz of the city centre. I would suggest however that the hotel gets itself a better website.

The rooms are large,beds extremely comfortable. Shower is big and the water pressure is nice. Service from everyone in hotel is excellent. Seems like a change of management. Very close to CBD.Buffet breakfast was OK, can have some more variety.

Had lunch at the terrace of the main restaurant on a sunday afternoon,the grilled chix pizza that ma son ordered was very well done oven baked n sumptuous n ma Poussin chix very well marinated n spicy its worth trying while u visit the hotel ....and not forgetting the waiters are very attentive to detail and courteous same as the reservation manager who will welcome u with open arms....n the public areas esp..the ladies washrooms r very clean....will visit soon
I recommend the Deluxe rooms for accommodation....

We stayed at the Heron Hotel for just one night before our safari. The room was clean and comfortable and the staff were excellent. We ate in the restaurant that evening and there was a good choice of food. Our meal was great. The hotel also has excellent security and the only downside is, its a little bit out of the centre.