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“"Well managed hotel"” 5 of 5 stars
Review of The Heron Portico

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The Heron Portico
4.0 of 5 Hotel   |   Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya   |  
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Hotel amenities
Ranked #16 of 111 Hotels in Nairobi
Bengaluru (Bangalore), India
1 review
“"Well managed hotel"”
5 of 5 stars Reviewed November 21, 2012

The rooms are large,beds extremely comfortable. Shower is big and the water pressure is nice. Service from everyone in hotel is excellent. Seems like a change of management. Very close to CBD.Buffet breakfast was OK, can have some more variety.

Room Tip: Ask for block C room.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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162 reviews from our community

Traveler rating
    49
    78
    25
    10
    0
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19
27
24
75
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • English first
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English first
nairobi
1 review
4 of 5 stars Reviewed November 12, 2012

Had lunch at the terrace of the main restaurant on a sunday afternoon,the grilled chix pizza that ma son ordered was very well done oven baked n sumptuous n ma Poussin chix very well marinated n spicy its worth trying while u visit the hotel ....and not forgetting the waiters are very attentive to detail and courteous same as the reservation manager who will welcome u with open arms....n the public areas esp..the ladies washrooms r very clean....will visit soon
I recommend the Deluxe rooms for accommodation....

Room Tip: I recommend the Deluxe rooms for accommodation....pool facing
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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United Kingdom
Top Contributor
62 reviews 62 reviews
20 hotel reviews
Reviews in 35 cities Reviews in 35 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 11, 2012

We stayed at the Heron Hotel for just one night before our safari. The room was clean and comfortable and the staff were excellent. We ate in the restaurant that evening and there was a good choice of food. Our meal was great. The hotel also has excellent security and the only downside is, its a little bit out of the centre.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
4 of 5 stars Reviewed November 10, 2012 via mobile

Its generally a good hotel quiet, walking distance from/to town, safe due to its proximity to a police station but poor service especially with the rude waiteress at the terrace and the night receptionist

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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India
Top Contributor
81 reviews 81 reviews
41 hotel reviews
Reviews in 44 cities Reviews in 44 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 28, 2012

I am not sure how much my client paid for this hotel but the deluxe room I stayed in was large had a microwave kitchenette and had a good size bathroom. This would be a good 3* property and perhaps fall short for a four star with it's only bar and restaurant that has no concept of service. The staff is polite and easy but that does not add up to good service. Simple things like bottled water took ten minutes to be served. The breakfast and food at the restaurant is average and mundane. Good showers, although I had to let a lot of water run before I got hot water, Clean towels and linen. This would be a good hotel if the pricing is about $80 a night, anything above this would earn negative points.

Room Tip: Deluxe rooms are a good choice.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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London, United Kingdom
1 review
5 of 5 stars Reviewed October 15, 2012

Excellent hotel best location in Nairobi.
Heron hotel is oasis of tranquillity in the middle of busy city.
The staff and management is friendly, excellent food quality.
I stayed 6 nights on business trip and found home away from home. Every time I come to Nairobi I will stay there.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Canberra, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 9, 2012

We decided to stay at The Heron based on poor reports of the nearby Kivi (that wasn't so bad as reviews we'd read) where we were booked in prior to starting a safari with Intrepid and overall positive reports of The Heron. We made our booking well ahead and found David very efficient in replying to emails. Somehow our pick-up at the airport didn't happen but that was easily rectified by hiring a taxi. We found the staff friendly and helpful, the standard room was a comfortable size, very clean and nicely furnished while the little trouble with the plumbing was soon rectified. We didn't notice any air con. so it may be hot during the hot weather. We found the breakfast (included) was a good standard with more than sufficient variety for a 3 and a half star hotel. I see some complaints in other reviews about the serving staff but we had none of concern. I was told that serving time for meals in Nairobi could be painfully long but we never had that problem in the restaurant. The coffee shop was sometimes slow on meals but not so bad and considering it isn't usually busy with customers apart for drinks, then I can understand why there is only a small staff. We also found during our total of 7 nights stay, including in between trips, we enjoyed a variety of excellent meals in the restaurant. Overall we were very happy with our stays at the Heron and liked the decor and atmosphere. Leaving bags in between trips of 2 weeks duration was no problem. We were pleasantly surprised at the size of the pool and it's pleasant surrounds. Just make sure someone has the key for the change rooms. If ever we return to Nairobi then we would certainly stay at The Heron again. It's a convenient 15 plus minutes walk or short taxi ride into the CBD if you want to go shopping or to another restaurant.

Room Tip: Avoid rooms near the lift. Rooms with views to the front and over the road are nicer and traffic noi...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Nairobi
#11 Business Hotel in Nairobi
#13 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 
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Also Known As:
Heron Hotel Nairobi

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