We decided to stay at The Heron based on poor reports of the nearby Kivi (that wasn't so bad as reviews we'd read) where we were booked in prior to starting a safari with Intrepid and overall positive reports of The Heron. We made our booking well ahead and found David very efficient in replying to emails. Somehow our pick-up at the airport didn't happen but that was easily rectified by hiring a taxi. We found the staff friendly and helpful, the standard room was a comfortable size, very clean and nicely furnished while the little trouble with the plumbing was soon rectified. We didn't notice any air con. so it may be hot during the hot weather. We found the breakfast (included) was a good standard with more than sufficient variety for a 3 and a half star hotel. I see some complaints in other reviews about the serving staff but we had none of concern. I was told that serving time for meals in Nairobi could be painfully long but we never had that problem in the restaurant. The coffee shop was sometimes slow on meals but not so bad and considering it isn't usually busy with customers apart for drinks, then I can understand why there is only a small staff. We also found during our total of 7 nights stay, including in between trips, we enjoyed a variety of excellent meals in the restaurant. Overall we were very happy with our stays at the Heron and liked the decor and atmosphere. Leaving bags in between trips of 2 weeks duration was no problem. We were pleasantly surprised at the size of the pool and it's pleasant surrounds. Just make sure someone has the key for the change rooms. If ever we return to Nairobi then we would certainly stay at The Heron again. It's a convenient 15 plus minutes walk or short taxi ride into the CBD if you want to go shopping or to another restaurant.