We decided to stay here because it was next door to the Kivi Millmani Hotel the starting base of our Intrepid Safari. The trip advisor reviews of Kivi convinced us to stay somewhere better.
We stayed 4 nights at the Heron , we picked up a hotel transfer and at check in the reception staff were friendly and hotel is decent. Hospitality staff are friendly and helpful.
The downside and there are a few: breakfast is mediocre (stay away from the eggs), bathroom has mould and the water pressure was poor additionally the walls are paper thin on two nights I listened to my neighbours TV and romantic moments.
However the worst aspect of staying at the Heron is theft.......originally booked for 3 nights because I had pre-paid accommodation at the Kivi I left my luggage in the luggage room I visited the Kivi and decided to book a further night at the Heron. On the same day I booked a tour of Keibra and did not want to carry the safari kitty to a slum area so I locked the kitty funds in my backpack, the total amount was USD$800 that night when I met my tour group I am missing USD$120 and could not pay the full kitty - I was happy that the full amount was not taken but had to run around Nairobi with a cab to replace the kitty funds stolen.
We searched our entire luggage and my since I counted my funds the day before ( I brought US dollars for specific purpose ) the funds were stolen while our bags were in the luggage room or within our room. In the morning I mentioned this to the reception staff but we did not have time to get a proper reply. Sadly and inadvertently, I had booked an additional night at the Heron which I had pre-paid prior to discovering the theft.
After my safari I stayed at the Fairview but had overbook a night at the Heron so I cancelled more than 24 hours before by was informed by the Manager (David) that cancellation policy is 48 hours and not due a refund though the T&C’s are not on the website, I requested a copy of the T&C’s which David has failed to supply.
Most of the Hotels in Nairobi have a 24 hour cancellation policy however the Heron has 48 Hours but nowhere in writing. So the Hilton, Fairview etc 24 hour cancellation policy.
So I would not recommend staying at the Heron - for a bit of extra money stay at the Fairview, it has excellent grounds, breakfast is 5 star quality, rooms are spotless and comfortable, proper water pressure , super friendly staff......... the Fairview is a 4 star hotel with 5 star service.
So avoid Heron there are plenty of good quality alternatives in Nairobi.