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The Heron Portico: Traveler Reviews

3.0 of 5
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
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The Heron Portico
Ranked #18 of 80 hotels in Nairobi
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83 reviews from our community

    Trip type
Traveler rating
    16
    41
    18
    8
    0
Date Rating
Sherfield On Loddon, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Nice room - shame about the poorly trained staff”
3 of 5 stars Reviewed September 24, 2012

After staying for five days I found the Heron to have well equipped standard rooms with comfortable beds, a good desk, reliable wifi and an good if limited choice of TV channels.

The Bar, dining room and coffee shop were all attractive, but ruined by the clear problem of inadequately trained serving staff. In the case of the coffee shop there was also a lack of sufficient waiters and short order cooks, whilst there were excessive but badly organized bodies in the main dining room. I suggest that the hotel should look to recruit a short term advisor to retrain the front of house, and advise the management to dismiss supervisory staff unwilling to "get with the programme". I suspect that much of the problem comes from the places historic reputation as a "hire rooms by the hour" establishment.

Room Tip: No comment about room location
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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nairobi
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
44 helpful votes 44 helpful votes
“wonderful hotel outside of the city”
4 of 5 stars Reviewed August 27, 2012

here on business and i was very happy. great location, the rooms were fab and i found it good value for money. the internet was good and the food was good. i found the service a little slow at times but nothing that would have dampened by stay there. i will go back as i really do like the location of the property.

Room Tip: rooms facing the road are better especially corner rooms as they are bigger
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  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Canada
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
62 helpful votes 62 helpful votes
“Friendly and comfortable”
4 of 5 stars Reviewed August 13, 2012 via mobile

We stayed one night upon arrival in Nairobi and before joining our overland tour from nearby kivi milimani. We took the advice of other reviewers who suggested this place in lieu of an extra night at the kivi - and we are glad we did. It was only slightly more expensive but astronomically better. We found the rooms clean and comfortable and the staff were very friendly. We had just arrived from a 27 hour flight so we had dinner in the restaurant and contrary to what others wrote, the meal was quite good and served in a reasonable punt of time. Overall, I would not hesitate to stay there again.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alberta
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
“Nice”
4 of 5 stars Reviewed July 29, 2012

Close to downtown, friendly staff, quiet location, clean comfortable rooms, I would stay here again. Really poor resturant unfortunatly, service is really poor and the food is tasteless, assuming you get what you ordered.

  • Stayed May 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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terang
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Calm amid chaos”
4 of 5 stars Reviewed July 8, 2012

We arrived in Nairobi on a flight where the plane missed the run way and got bogged in the mud, so we were bussed to the terminal and waited for hours to get our luggage. The Heron Hotel was a comfortable, calm retreat from the Nairobi mayhem. Our room was comfortable and mostly quiet although there were the happy sounds of children playing and singing from the adjacent school. The staff were friendly and helpful, the meals were good. The hotel is not in the middle of the shopping or business district, but not far away however the staff recommend taking a taxi rather than walking. We did take a walk- there are no real pavements, and the traffic is horrendous! In the Heron Hotel you were sheltered in the lush treed environment.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Heron Portico

Also Known As:
Heron Hotel Nairobi
Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotels in Nairobi
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 
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The Heron Portico
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