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“Highly recommended Hotel in Nairobi” 5 of 5 stars
Review of The Heron Portico

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The Heron Portico
4.0 of 5 Hotel   |   Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya   |  
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Hotel amenities
Ranked #19 of 96 hotels in Nairobi
Mombasa, Kenya
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Highly recommended Hotel in Nairobi”
5 of 5 stars Reviewed June 22, 2012

I do travel through Nairobi quite often for business and leisure.

So fare I haven’t found a better place to stay at concerning value for money, location, parking, stuff…

Positioned in quiet area of town but convenient as located on walking distance to city centre.

Recently they did major renovation on all their rooms plus added fantastic gym and sauna. Besides that they have all the facilities of modern hotel like conference centre, internet store, boutique, hair dresser, swimming pool and 2 restaurants both with garden view.

There is a safari operator located near by their reception EyesOnAfricaSafaris[dot]com, who can take care for all your safari needs from short city tours to all round East-African expeditions.

Welcome to Nairobi!

Room Tip: Superior rooms are good enough! If you prefer open plan rooms with small kitchen and leaving area t...
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • English first
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  • Japanese first
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English first
Texas
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 14, 2012

The plus
-The hotel has obviously undergone recent renovation and my room (deluxe) was exceptionally large, clean and modern looking; included marble countertops; flatscreen tv; mini kitchen with microwave, fridge, toaster, cutlery, coffee/tea maker; large sitting area with sofa, coffee table; comfy bed; slightly small but well designed and functional bathroom.
-Location is good and relatively quiet.
-The staff were exceptionally polite and professional.
-Internet; included in room rate and was very reliable (FYI: it is wired, don't forget your ethernet cable).
-Breakfast was ok, but too safe in my opinion.

The minus
-The restaurant is the lowest point for this hotel; menu is uninspired and the food is mediocre, but VERY expensive (similar fare downtown costs about a third). Service is on the slow side.
-Location; safe neighborhood, but not much to do or see or eat within walking distance.
No AC - but overhead fan (mostly) did the job.
-Noise; I agree with a previous reviewer about some noisy guests; I also encountered a group of young noisy men on one night of my stay. The management could do better on this. The rest of my stay was very quiet though.

Left luggage - they apparently do not offer left luggage service, so please plan accordingly.

Summary; this hotel could potentially be the best value in Nairobi with some tweaking by the management. I would definitely stay here again.

Room Tip: bring an internet cable for your laptop
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahe Island, Seychelles
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 8, 2012

I have stayed at the Heron seven times over the past 12 months and after the last in a series of disappointments decided not again. The restaurant has not failed to disappoint every single time. Rude staff and items on the menu not available (all seven times!!!) On the second last stay, a group of very very load young americans took over the lobby and yelled at each other and laughed boomingly until two in the morning. We complained FIVE TIMES and still the manager on duty failed to quiet them down. Their noise reached up to the third floor.
The last visit to the Heron, we decided to go for a short walk and outside the hotel decided to rather take a taxi. We approached the taxi from the Focus group, whom we knew from previous trips to the airport. A mini war broke out around us because he was second in line and the taxi people outside insisted we take the first one. We stood our ground and said it is our choice who we choose and we wanted the Focus taxi because of previous good service. In Nairobi you don't get into any taxi.They started threatening each other and then it turned into a tribal word fight and we retreated back to the hotel. When I complained at the front desk, the clerk was rude and unhelpful and said it wasn't the hotel's problem. Really Heron, do you even want guests to return? Finally the main reason why I won't go back is simply the noise levels. Guests who arrive late are load, the acoustics of the front area is such that all noise is sucked up and can be heard in all the rooms. The butler helping guests with their luggage and room keys is load and everything that happens in the corridor can be heard inside the rooms. Compared to Country Lodge where there are notices everywhere asking the guests to be quiet and respectful towards other guests, the Heron really fails when it comes to guest relations. When I travel I want to sleep well and feel rested in the morning.

Room Tip: As far away from the lobby as possible. The new wing is better but noise outside the rooms late at n...
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  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naestved, Denmark
Top Contributor
59 reviews 59 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 7, 2012

The Heron Court was clean and nice. The people were nice and friendly. Rooms fine. Nothing splendid or fantastic - but nice, middle of the road, solid hotel.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitehorse,Yukon
Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 26, 2012

We stayed there prior to and after our safari..We enjoyed the staff who treated us well right from the small coffee shop to the dining room. Though the rooms may have been on the small side, we had all the amenities at our disposal.We enjoyed seeing the variety of people who stayed there and the ability to go for a walk not in the city or behind a walled fort. We would/will stay there again.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 25, 2012

We spent one night at this hotel. The room offered everything you would need, however we wasn’t too impressed with the service. We found the reception staff rude & unhelpful. We were leaving early the next morning & we were asking about breakfast boxes. We were sent to the restaurant who then sent us back to the reception who sent us back to the restaurant. We thought we had then booked this but in the morning no one knew what we were talking about. This is just one example & we really are not people who moan about this sort thing, it was the only time we experienced rudeness in Kenya.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Top Contributor
62 reviews 62 reviews
54 hotel reviews
Reviews in 42 cities Reviews in 42 cities
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed March 21, 2012

We stayed here on our last night in Nairobi.
Check in was really slow because there was only one person in the reception and 4 other guests checking in at the same time.

Bed room and bathroom are small, but very clean, and the bed was really comfy.

We had dinner in the hotel, again service was pretty slow but the food was good.

Early morning flight out of Nairobi, no hot water in the morning. which kind of sucked. But overall not a bad place for a quick stop before or after safari. Took us around 15mins to reach the airport which was not bad.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Nairobi
#13 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heron Portico 4*
Official Description (provided by the hotel):
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 
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Also Known As:
Heron Hotel Nairobi

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