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“Nice mattresses...and that is about it.” 2 of 5 stars
Review of The Heron Portico

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The Heron Portico
4.0 of 5 Hotel   |   Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya   |  
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Ranked #17 of 115 Hotels in Nairobi
Mahe Island, Seychelles
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Nice mattresses...and that is about it.”
2 of 5 stars Reviewed June 8, 2012

I have stayed at the Heron seven times over the past 12 months and after the last in a series of disappointments decided not again. The restaurant has not failed to disappoint every single time. Rude staff and items on the menu not available (all seven times!!!) On the second last stay, a group of very very load young americans took over the lobby and yelled at each other and laughed boomingly until two in the morning. We complained FIVE TIMES and still the manager on duty failed to quiet them down. Their noise reached up to the third floor.
The last visit to the Heron, we decided to go for a short walk and outside the hotel decided to rather take a taxi. We approached the taxi from the Focus group, whom we knew from previous trips to the airport. A mini war broke out around us because he was second in line and the taxi people outside insisted we take the first one. We stood our ground and said it is our choice who we choose and we wanted the Focus taxi because of previous good service. In Nairobi you don't get into any taxi.They started threatening each other and then it turned into a tribal word fight and we retreated back to the hotel. When I complained at the front desk, the clerk was rude and unhelpful and said it wasn't the hotel's problem. Really Heron, do you even want guests to return? Finally the main reason why I won't go back is simply the noise levels. Guests who arrive late are load, the acoustics of the front area is such that all noise is sucked up and can be heard in all the rooms. The butler helping guests with their luggage and room keys is load and everything that happens in the corridor can be heard inside the rooms. Compared to Country Lodge where there are notices everywhere asking the guests to be quiet and respectful towards other guests, the Heron really fails when it comes to guest relations. When I travel I want to sleep well and feel rested in the morning.

Room Tip: As far away from the lobby as possible. The new wing is better but noise outside the rooms late at n...
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  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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169 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Naestved, Denmark
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 7, 2012

The Heron Court was clean and nice. The people were nice and friendly. Rooms fine. Nothing splendid or fantastic - but nice, middle of the road, solid hotel.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Whitehorse,Yukon
Top Contributor
65 reviews 65 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 26, 2012

We stayed there prior to and after our safari..We enjoyed the staff who treated us well right from the small coffee shop to the dining room. Though the rooms may have been on the small side, we had all the amenities at our disposal.We enjoyed seeing the variety of people who stayed there and the ability to go for a walk not in the city or behind a walled fort. We would/will stay there again.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Surrey
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 25, 2012

We spent one night at this hotel. The room offered everything you would need, however we wasn’t too impressed with the service. We found the reception staff rude & unhelpful. We were leaving early the next morning & we were asking about breakfast boxes. We were sent to the restaurant who then sent us back to the reception who sent us back to the restaurant. We thought we had then booked this but in the morning no one knew what we were talking about. This is just one example & we really are not people who moan about this sort thing, it was the only time we experienced rudeness in Kenya.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
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Rome, Italy
Top Contributor
64 reviews 64 reviews
56 hotel reviews
Reviews in 43 cities Reviews in 43 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed March 21, 2012

We stayed here on our last night in Nairobi.
Check in was really slow because there was only one person in the reception and 4 other guests checking in at the same time.

Bed room and bathroom are small, but very clean, and the bed was really comfy.

We had dinner in the hotel, again service was pretty slow but the food was good.

Early morning flight out of Nairobi, no hot water in the morning. which kind of sucked. But overall not a bad place for a quick stop before or after safari. Took us around 15mins to reach the airport which was not bad.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dublin, Ireland
Top Contributor
101 reviews 101 reviews
44 hotel reviews
Reviews in 53 cities Reviews in 53 cities
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed February 24, 2012

I stayed here for 5 nights on business. The hotel is close to the centre of town. The room was good, very spacious with a separate seating area and a small kitchenette (sink/microwave/toaster). I had no view (unless you count the view onto the opposite corridor of rooms across a very small open space) but as I was working it didn't really matter. The bathroom is fine, there's a large shower with good water pressure. Breakfast is the usual cereal/fruit/bread buffet with eggs cooked to order. I ate dinner on a couple of nights and it was also fine, nothing fantastic. The biggest complaint I have is the extraordinarily slow service in the restaurant both at breakfast and dinner. The staff are all terribly nice and polite but if you're in a hurry I wouldn't bother ordering.
The pool looked nice although I didn't get a chance to use it. There is a sign for a gym but it seems to be under construction.
I would return on business but not on holiday. The reason I would return is primarily location followed by room size.

Room Tip: Ask for one away from the lift, it pings loudly every time it opens
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  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 25, 2012

Went with a group for a safari so didnt choose this hotel myself. It was clean and comfortable, breakfast was not bad. It is in a leafy suburb of the city. Ok for a group trip.

  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Nairobi
#13 Family Hotel in Nairobi
#14 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 
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Also Known As:
Heron Hotel Nairobi

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