We stayed at The Heron (Court) Hotel on our way back from The Mara on route to Mombasa. The hotel was KSH11,000 per double room. We had 3 double rooms between us.
The restaurant was average. There were may items on the menu, but when ordering, much was not available for dinner. Breakfast was good, with lots of variety.
We did not find the staff as friendly or accomodating as we had experienced elsewhere on our 2 week trip. Staff in the coffee shop were much more friendly.
The rooms were clean and well equipped. We had adjoining rooms that had connecting doors which was grreat as we had kids with us.
Unfortunately, the boiler broke on the evening we arrived. We did not have hot water for the duration of our stay. The hotel would not negotiate a discount, but did agree to give us one of our 3 rooms as a late check out room for free. This would have typically been an additional 50%. We had to personally see the manager to arrange this though.
Good location, no A/C or wifi. Safe area, good taxi services. Good facilities. Coffee shop, gift shop, restaurant, business centre and swimming pool on site. Would consider staying here again when in Nairobi. On average good value for money but showing its age.