My decision to stay at the Olive Garden was simply because my boyfriend and I were coming in from the Coast very late and he was flying from Wilson Airport (2nd airport just outsideNairobi city that specializes in regional flights). He was flying to Eldoret the following morning and we didn't want to risk staying in the city and getting a cab too late which is what happened last time. Plus, much cheaper considering the distance.
Hurlingham is an awesome diverse middle class neighborhood that has some first class restaurants. Restaurant choices include Ethiopian, Lebanese and yes, even an authentic Japanese restaurant. It's close to the Yaya Towers (huge shopping mall) and best of all, it's quite close to
the airport, about a 5 minute trip.
When we checked in, we asked for a double on the first floor and paid for the double...about 4,000 shillings ($60) which we paid for with a credit card, A bargain no doubt. But when we got to the room, it contained two narrow twin beds and was incredibly small. So we went back to the receptions and requested a double room with a DOUBLE bed. The lady said, sure, no problem and then added. "That's 5,500 shillings ($85). We laughed and thought she was kidding but she wasn't. I asked her to explain the difference between a double and a single room. She said the double rate that we were given applied to a room containing two single beds..."you know, for two people who are at a conference and they are are sharing a room. The double rate with the double bed is an executive rate for couples." I asked her whether she truly explained that logic to couples who checked in after booking with a tour group and she said yes. "Are
they happy about it?" "No" she replied ruefully.
I was absolutely livid and called for the manager who went on to repeat their reasoning. So I asked for my money back and she said that it wasn't possible. Now, we were tired from a hellish flight (thanks KQ) and it was now approaching midnight. I had to push to get them to call the night manager to get an authorization code to cancel the transaction. (Be warned, a lot of places in Kenya find it too much trouble to cancel credit card transactions so they will worm their way out of doing it. Hand the card over when you are sure that's what you want to pay for).
The manager was called, hushed conversations ensued, then they offered to refund the card. I called a cabbie to wait for us and made a reservation at the Hilton. Half an hour later they were still swiping the hell out of it, shaking their heads and begging us to just take the twin bed room. At this point, any sane tired person would have but we were tired and angry and refused to bend because their reasoning in the first place was without merit. The simple option would have been to place us in the room with the double bed rather and say good night. The place was empty as was evident by the keys on their hooks.
They finally gave in and gave us a closet on the third floor. (oh yeah, no elevator.) We dragged our bags up (one watchman to called from the gate to double as a bell boy) after paying off the cab driver who had waited for an hour and a half to take us to the Hilton. The room was TINY! The bathroom had a shower with no curtain, a toilet with no seat and a sink with one working tap. The carpet was a fire engine red with stains and the bed.....even the twin beds pushed together were bigger. Needless to say we just crawled into bed and were awake before our alarms and in the lobby before the cab driver got there.
It's in a brilliant location but the staff and the facilities do not
Avoid at all costs. If you have to have to have to stay here, take cash and antibacterial by the gallon.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.