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“Fantastic Stay” 5 of 5 stars
Review of Olive Gardens Hotel

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Olive Gardens Hotel
Argwings Kodhek Road | Hurlingham, Nairobi, Kenya (Upper Hill Estate)   |  
Hotel amenities
Ranked #53 of 106 Hotels in Nairobi
Louisville, Kentucky
1 review
“Fantastic Stay”
5 of 5 stars Reviewed July 1, 2014

This was my 5th trip to Kenya. In the past I stayed at 5 star hotels with a group, this trip was solo. At the 5 star hotels the rooms and service was excellent, along with the price! If you are looking to save some money but still recieve excellant service I highly recommend The Olive Garden. From management to cleaning staff, reception staff, waiters, chef, I was treated with great respect and service. I believe people are treated this way, depending on their attitude. I stayed a total of 5 nights. Every morning the chef prepared my eggs the way I requested. The front desk staff walked out to the street to get me a newspaper. I had purchased flowers for a friend of mine I was visiting, and management put them in water for me. They always promptly called a taxi for me to go downtown or to the National Museum. The restaurant was very good, and the sevice, did I mention excellent. I would recommend upgrading to the deluxe room, although the standard was alright. The only negative thing I could mention which I did to management, would be to purchase a better quality towel which was not a big deal to me, but might be to other travelers. I hope the owners don't get greedy and try to raise the price, to compete with 4 and 5 star hotels. Stay small and stay great. Thank you for a wonderful stay!

Room Tip: Upgrade to deluxe room, especially if you are staying more than one night. The small difference in p...
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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26 reviews from our community

Traveler rating
    2
    7
    6
    7
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Cologne, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 3, 2014

In November 2013 I stayed there having a meeting in one of the conference rooms. Every day the bed got a new linnen, the hot water shower was well working, the room service was without any complaints, the service personnel and the management were very helpful.
The cuisine including the breakfast was of good home-made quality. I could sit on the terrace having wifi and was serviced very well by the personnel.
Our meeting with 35 participants was very well organised by the hotel including drinks, writing paper, pens, a projector with a laptop.
This year (2014) I'll be there again for business reasons.
Prof. Dr. Wilfried Echterhoff

Room Tip: The rooms on the backside and on upper floors are are mor quiet. In some months there will be a new...
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montego Bay, Jamaica
1 review
5 of 5 stars Reviewed January 31, 2014

I stayed at this hotel in the last week of January 2014. The hotel has greatly improved on service and the newly refurbished rooms are excellent. With safes, coffee makers, mini bar and 32 screen size tv's, one can almost say...Olive Gardens has finally become a hotel. I have been here several times before...and this last time was my best experience. Kudos to the new management and staff.

Room Tip: Ground floor rooms are the best
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 16, 2013 via mobile

I stayed here for three days in December 2013 with my family. The staff were hospitable, quite friendly. Comfortable accommodation despite the defective shower in my room! Nice breakfast menu! Convenient location for errands in the city centre! We had a nice stay!

Stayed December 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olive G, SALES & MARKETING MANAGER at Olive Gardens Hotel, responded to this review, December 18, 2013
Dear PW-Ka,
Thank you very much for your feedback on our services. I am glad you found Olive Gardens Hotel convinient for city errands and you enjoyed our breakfast and meals. I am sorry about the defective shower. Our housekeeping team noticed it the same day and it was fixed. We look forward to host you again in future.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
1 review
4 of 5 stars Reviewed November 26, 2013

This is my second time around to come back to Olive and a I must say there has been a big improvement.All the issues regarding the rooms that I had previously encountered had been rectified and the management did major follow ups when I was there.I will definitely recommend this hotel to my family and friends,the management is headed in the right direction to make this a superb hotel.Thanks!!

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olive G, Sales & Marketing Manager at Olive Gardens Hotel, responded to this review, November 27, 2013
Dear Winnie,
Thank you very much for taking time to review our hotel here at Trip Advisor.
We are glad you enjoyed your stay with us. The hotel is now under new management and we are working gradually to sorting out all the challenges guests have encountered previously. We look forward to host you again.
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Dar es Salaam, Tanzania
1 review
4 of 5 stars Reviewed November 18, 2013

When my company booked me at Olive garden in Hurlingham Nairobi, I took time to Google this hotel & checked out all the reviews here, I expected to experience Hell but that was not the case. The Olive Garden Hotel is really nice now. It has a complete new look for it has been renovated, looks pretty good & modern so everything is just perfect. I enjoyed their food and the ambience too. I stayed there for five days on a conference/workshop and was pleasantly surprised by the services. I loved their conference hall. The kicker for me was the buffet lunch they offered us, which had a wide variety & was absolutely delicious. I will definitely be back again, as the conference facilities were good & the staff friendly. I plan to recommend this hotel to other travelers coming to Nairobi.

Room Tip: Deluxe rooms are the best rooms in this facility.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olive G, at Olive Gardens Hotel, responded to this review, November 25, 2013
Hi Markmable, Thank you very much for the feedback. We are glad you enjoyed your stay at Olive Gardens Hotel. We look forward to host you again in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mombasa, Kenya
1 review
4 of 5 stars Reviewed October 30, 2013

I checked in at Olive Gardens Hotel on 19th October 2013 with a colleague. We honestly expected the worst and we only came here because the hotel we were booked earlier somehow sold our rooms. To say the least, i was pleasantly surprised by the services at Olive Gardens Hotel. They have refurbished the rooms and the lobby looks really nice. The food was great and the staff were quite professional. My only disappointment was the view from all the rooms wasn't not pleasant at all. Maybe the hotel should speak with the neighbors to clean up the yard next door..it really looks like a junkie! Otherwise good job! We shall come again.

Room Tip: The ground floor rooms are currently the best
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olive G, at Olive Gardens Hotel, responded to this review, November 13, 2013
Dear Lilykijo,

Thank you very much for the comments and compliments, they are well noted. The hotel is now under new management and we endeavor to offer our guests the best. We look forward to host you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Olive Gardens Hotel

Address: Argwings Kodhek Road | Hurlingham, Nairobi, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #53 of 106 Hotels in Nairobi
Price Range (Based on Average Rates): $
Number of rooms: 61
Official Description (provided by the hotel):
Olive Gardens Hotel is an elegant boutique hotel located in Hurlingham, one of the prime districts in Nairobi. This location is only 30 minutes from Nairobi's Jomo Kenyatta International Airport, 7 minutes from the city centre and amidst major shopping centers and entertainment venues. From Olive Gardens, guests can easily access any part of Nairobi thus making us a perfect location for both business and leisure travelers. At Olive Gardens, we offer you quality service and personalized attendance. We have 61 comfortable and luxurious rooms offering you upscale comforts and conveniences such as wifi, TV's with premium entertainment channels and mini bars in the suites. For conferencing, we have spacious conference rooms fully equipped with latest conference equipments. The hotel offers a wide range of culinary delights that will tantalize your taste buds at our restaurant with an affordable a la carte menu and a buffet for large groups. Our cozy bar offers the perfect venue to unwind and catch-up on the latest news with friends. We have free WIFI internet in all areas at the hotel. ... more   less 
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