I have lodged in olive garden hotel several times because my company office in Nairobi put us there when we went several times in 2010 and 2011 for meetings. All my observations from the very first day we lodged there turned out to be true.
The olive garden Nairobi hotel is well located but very poorly managed, the front office staff are quite daft, they have stern looking security men positioned at the entrance of the hotel, despite the fact that they are near useless in stopping any slightly intelligent crime ( as we have already experienced).
On my last visit to olive garden hotel in Nairobi, which was at 1.20am on te 2nd of July 2012, I arrived after communicating with them through a tourist company at the airport, they clearly confirmed the room types and prices available, and i made my decision to choose a single room, especially as i was on transit and needed to be back at the airport by 6 am, which meant I would leave the hotel at 5.30am at the very latest ( A 4 hour visit basically).
I was shocked to arrive and they pretended try never got any call from the tourist company, a call that was made with me standing right there. Secondly, try quickly claimed single rooms were not available, and after some banter, they allocated me a superior double room against my wish for a four hour stay. I went to a bar next door and had a light snack and a drink to cool off from the long journey, only to arrive back at the hotel at 3 am to catch a two hour sleep, and I was stopped at the reception and told that the price for the room had changed while i was out. It changed from $97 to $ 115 . I obliged them, knowing that I needed to get some rest and consider this a bad dream.
At 5.30am when I was checking out to catch my flight I was stopped again and told that the additional $15 notes I gave them acouple of hours ago were a 1998 US dollar note and that was not acceptable to them. I will leave to your imagination the kind of argument that took place before they called a manager who said it was OK.
Note that approximately 6 months before this incident, I lodged in the same hotel with a business partner and her computer was stolen from her room, including her wallet and other personal valuables, all these happened in brad day light, with the same stern looking security men standing at the entrance. When we reported to the management, we discovered that another guest was also robbed at the same time in the same hotel. We reported to the police and they clearly told us they were tired of this constant reports of robbery in that particular hotel. The police followed us to the hotel to carry out an investigation, for which we have not heard anything about till today.
The fear of olive garden hotel in Nairobi is the beginning of wisdom. Guests beware.
- Official Description (provided by the hotel):
- Olive Gardens Hotel is an elegant boutique hotel located in Hurlingham, one of the prime districts in Nairobi. This location is only 30 minutes from Nairobi's Jomo Kenyatta International Airport, 7 minutes from the city centre and amidst major shopping centers and entertainment venues. From Olive Gardens, guests can easily access any part of Nairobi thus making us a perfect location for both business and leisure travelers. At Olive Gardens, we offer you quality service and personalized attendance. We have 61 comfortable and luxurious rooms offering you upscale comforts and conveniences such as wifi, TV's with premium entertainment channels and mini bars in the suites. For conferencing, we have spacious conference rooms fully equipped with latest conference equipments. The hotel offers a wide range of culinary delights that will tantalize your taste buds at our restaurant with an affordable a la carte menu and a buffet for large groups. Our cozy bar offers the perfect venue to unwind and catch-up on the latest news with friends. We have free WIFI internet in all areas at the hotel. ... more less
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