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“Excellent Service” 5 of 5 stars
Review of Meridian Hotel

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Meridian Hotel
3.5 of 5 Hotel   |   6 Muranga Road | Moi Avenue, Nairobi 30278-00100, Kenya   |  
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Hotel amenities
Ranked #15 of 124 Hotels in Nairobi
1 review
1 helpful vote 1 helpful vote
“Excellent Service”
5 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed in meridian for 7 days it was a superb experience. Chef provides superb Indian food. Mr. Animesh on from desk is very cooperative. Very safe place in Nairobi. Nearby to all places. Taxis available easily. WiFi speed is just awesome.

Thanks a lot Meridian for making the trip memorable.

Stayed April 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeridianNairobi, Manager at Meridian Hotel, responded to this review, yesterday
Dear Guest

Thank you very much for writing such a wonderful review of the Meridian Hotel!

I am very pleased that you had a superb experience with us. Your words of appreciation for the excellent service you received, especially from Chef Naveen and Mr Animesh Kumar, will be passed on.

It is wonderful to know that Meridian Hotel played a part in making your trip a memorable one.

We look forward to welcoming you back very soon!

Regards

Safiyah Kurji
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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35 reviews from our community

Traveler rating
    20
    10
    4
    0
    1
See reviews for
5
5
4
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

The high point of our stay at the Meridian was the service provided by John of Kenya Bush Expeditions, available in the lobby of the hotel. They assigned us a driver Bernard who was extremely courteous and knowledgeable and this allowed us to take a number of highly enjoyable day trips and to see some really breath-taking sights. I would recommend this tour company to anyone visiting Nairobi and indeed I would commend Meridian Hotel on their all round level of service. First Class!!

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeridianNairobi, Manager at Meridian Hotel, responded to this review, 2 days ago
Dear Chris C

Thank you for taking the time to write a review of your recent stay at the Meridian Hotel, Nairobi.

I am extremely pleased that you were able to make good use of the 24 hour Travel Desk located in our Hotel Lobby. It is great to know that you had a wonderful experience with John and his team, and they were able to show you the great tourist spots in and around Nairobi. John and Bernard will be very happy to hear your positive comments. I will ensure that they receive them.

I also very much appreciate your compliments about the overall service you received during your stay at the Meridian Hotel.

Do let us know when you will be traveling to Nairobi again. We look forward to hosting you for a repeat visit very soon!

Regards

Safiyah Kurji
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel again in April, 2015 after having traveled to other parts of the continent. Once again our experience was good enough to warrant another review of this hotel. It is situated in City Centre and is close to many amenities in Nairobi. The rooms are very good. The hotel is undergoing renovation and although it tends to be noisy during the day, the nights are quiet. The management is hiring new staff and training them so it can improve customer service. The breakfast has excellent spread which satisfied us very much. This hotel is really offering five star value at three star prices. We would always stay at this hotel whenever we are in Nairobi which happens at least once a year.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeridianNairobi, Manager at Meridian Hotel, responded to this review, 1 week ago
Dear Guest

Thank you very much for taking the time to write another great review of the Meridian Hotel.

I would like to take this opportunity to personally thank you for your patronage. We highly value your loyalty and it is heartwarming to know that we have had your support for all these years.

I am very pleased to note that once again, you had a very comfortable stay with us and that you thought it was excellent value for money.

We very much look forward to seeing you again next year to experience an improved product and service.

Regards

Safiyah Kurji
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The hotel is centrally located and have well appointed rooms. Its located close to the business area which gives you easy access to various offices and the Kicc ground is a walkable distance. The rooms are well decorated with adequate lighting and furnitures. The hotel is spotlessly clean and the staff are courteous as well.Internet is stable and user friendly. I will definitely be back. Keep up the great job!

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeridianNairobi, Manager at Meridian Hotel, responded to this review, 1 week ago
Dear Shanleeqwe

Thank you very much for writing such a wonderful review of your recent stay at the Meridian Hotel, Nairobi.

Your encouraging comments about the rooms, the staff as well as the internet service are very much appreciated. It is great to know that you also found the location of the Hotel convenient and easily accessible.

Please let us know when you will be back in Nairobi for your next business trip. It would be our pleasure to host you again!

Regards

Safiyah Kurji
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room was fine but rest of the facility was not upto the mark.
Much to be desired of the pick up and drop services.
Food is good, staff are ok but the restaurant lacks the ambience.
Will take time to reach the hotel especially in the day time as the Nairobi traffic is unpredictable. Hotel is in a busy area so is not convenient for quick stop overs and short stays.

Stayed April 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeridianNairobi, Manager at Meridian Hotel, responded to this review, 2 weeks ago
Dear Sashikanth

Thank you very much for taking the time to write a review of your recent stay at the Meridian Hotel, Nairobi. I am delighted to note your positive comments about the room you stayed in, the food and the staff service.

I am very sorry to hear that your experience of the pickup and drop off service provided by the Hotel was not to your satisfaction.
After speaking with the staff of the Travel Desk, we have noted where the shortfall was and we sincerely apologize for any inconvenience caused.
Our Rooms Division Manager has since contacted you via email with regards to this issue. Kindly note that we have also put extra measures in place to ensure that our guests' experience of the pickup and drop off is a comfortable and pleasant one.

With regards to your comment about the lack of ambience in the restaurant, please know that we have taken your constructive feedback on board. We are currently working on the renovation of the restaurant and I will ensure that we make an extra special effort to improve on the ambience.

Thank you very much for choosing to stay with us and I hope that you will give us another opportunity to host you again in the near future.

Regards

Safiyah Kurji
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Meridian for two nights recently, and found it to be comfortable, clean, and quiet. They are doing some construction at the hotel, so there is some noise from 10am to 5pm, but it was not bad when I was there, and they really did stop at 5. The public areas leave a little to be desired, but the rooms are well-appointed, spotless, and the bed is very comfortable. A central location and quick drive to the airport when there is no traffic.

The restaurant serves delicious Indian food (try the Chicken Makhani!), and the breakfast is very generous. The staff were helpful and friendly. The internet was very quick and reliable.

Would highly recommend!

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeridianNairobi, Manager at Meridian Hotel, responded to this review, 2 weeks ago
Dear Guest

I appreciate the time you have taken to write such a wonderful review of your recent stay at the Meridian Hotel Nairobi.

I am very pleased to note that while we are still completing the renovations to the Hotel, you were comfortable during your stay and also found the place quiet. As you correctly mentioned, some of the public areas still need upgrading, and this will be done in due course.

Thank you for mentioning that the rooms are well-appointed and clean, and that you found the beds very comfortable. It is great to know that the renovated areas of the Hotel are being appreciated by our guests.

Your kind comments about our convenient location, delicious food and reliable internet are very well received. It is also wonderful to know that the staff of the Hotel are continuing to provide great service to all our guests.

We hope to see you again very soon. Please don't leave it too long before you come back for some more of that delicious Chicken Makhani!

Regards

Safiyah Kurji
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dibrugarh, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We really enjoyed our holidays with Meridian hotel, food was excellent, service also was good. we really enjoyed the facilities of the hotel, we want to recommend to our friend and family members.
We spent 3 nights in Meridian Hotel; the hotel not only fitted our expectations, but it exceeded them in many areas important to us (like cleaning and location). Every place you go you find good things and bad things, best option is to find the place where the bad things are not very important to you.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeridianNairobi, Manager at Meridian Hotel, responded to this review, 3 weeks ago
Dear Guest

Thank you for choosing to stay at the Meridian Hotel, Nairobi and for taking the time to write such a great review!

I am very pleased to know that you and your family enjoyed your stay with us and that your overall experience exceeded your expectations. I very much appreciate you making recommendations to all your family and friends.

At the Meridian Hotel, all feedback is important and valuable to us. Kindly write to us on info@meridianhotelkenya.com with details of where your expectations during your recent visit were not fully met. This will allow us to make the necessary improvements so that on your next stay at the Meridian Hotel, we are able to provide you with an even better experience.

Thanks again for all your wonderful comments and we look forward to seeing you all again soon!

Regards

Safiyah Kurji
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Meridian Hotel

Address: 6 Muranga Road | Moi Avenue, Nairobi 30278-00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #15 of 124 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Meridian Hotel 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Meridian Hotel is one the established and reputed hotel in Nairobi, Kenya. The top management of the company committed to ISO 9001:2008 quality management system. The Meridian hotel is conveniently located in the city"s prime business and shopping district of 'Central Business District'. The hotel offers 120 newly renovated rooms with tastefully decorated and equipped modern amenities, 24 hours multi cuisine coffee shop and in room dinning offers delicious food and simply great beverages. The Meridian hotel an ideal location for business meetings and conferences in Nairobi. Recreational facilities include an outdoor swimming pool, a health club and a full service Spa. ... more   less 
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