I stayed at the Meridian in June for 2 nights while on business and was very disappointed. It was my 5th time to Nairobi and by far my worst overall experience based mainly on the service.
I checked in and went to my room and the telephone did not work. I required this to work as I was travelling for business and went downstairs to advise reception. They sent someone up to look at it and could not get it to work so I was moved to another room. I unpacked and was about to leave for a meeting and realised the balcony doors did not lock. The telephone worked this time so I called reception and they sent someone up to look at it and he advised me that it "did not matter that the balcony doors did not lock" I was very unhappy and told him I required a room with locking balcony doors and he was very unhelpful in moving me. I was finally moved to a room with locking balcony doors and a telephone but the effort involved from management was an issue and not appropriate from a hotel. The bathroom in my first room was also not clean and had hairs on the floor.
I arrived and ordered room service which took a very long time to arrive. The room service attendant advised me upon arrival she took my order to the wrong room and wanted me to pay cash because of an issue with the incorrect room number attached. I told her I needed to charge to my room account as I was travelling for business and again her attitude was not pleasant. The whole experience seemed like a big effort for her.
The hotel was located just a short walk to the centre of town.
I would not recommend this hotel to people travelling to Nairobi for business or leisure due to the lack of service. I have stayed at other hotels in town which offer much better service and better prices.
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