I had book this hotel on line for the 15th Nov'12, after my plan safari trip. Unfortunate to say I was not able go for the safari as I suffered a massive cardiac arrest and had to undergo surgery during that period. The booking done was for 3 persons/room and in the booking requirements it was stated that if we did not acknowledge our commitment they would deduct 20% of the cost.
The cost of both rooms were $308.00 and the booking was done through the credit card.
Due to my sudden unexpected illness, I had informed the hotel through the mada group of hotels 15 days in advance and also received an acknowledgement from a Mr Allan.
On 11th Nov, noticed through my credit account that the amount of $62.00 was deducted and further again on 16th Nov another amount of $92.00 was deducted without any intermission.
The total amount deducted was $154.00 which is 50% of the cost of the rooms.
I have written to Mr Allan with regards to this issue and till date he has not bothered to reply back.
- Official Description (provided by the hotel):
- The Oakwood HotelThe Oakwood Hotel is a small exclusive and perfectly located property, in fact, it's ideal accommodation for guests who enjoy the hustle, bustle and non-stop night-life of Nairobi.The Oakwood resides in the Elite House. building, formally Livingstone House. The property was built in the 1950s and although it maintains its colonial Architect. ... more less
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- Also Known As:
- Oakwood Hotel Nairobi