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“Great location, nice staff” 4 of 5 stars
Review of Oakwood Hotel

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Oakwood Hotel
Kimathi Street | P.O. Box 40683, Nairobi, Kenya   |  
Hotel amenities
Ranked #63 of 92 hotels in Nairobi
Bury St Edmunds
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Great location, nice staff”
4 of 5 stars Reviewed December 4, 2012

This was the first African hotel I have stayed in and I was pleasantly surprised. I had a very large room next to reception, i felt safe and secure at all times inside the hotel. Given the price of this hotel I am very happy. There is a restaurant and bar serving nice food and all the staff were pleasant and friendly. Would highly recommend to anyone on a tight budget. the only downside was the wi-fi was not working and the TV only had 3 working channels, but who stays in a hotel to watch TV?

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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Ibiza
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed September 7, 2012

We chose this hotel because of its central location. We stayed for 2 nights but with a night's break inbetween as we were visiting The Aberdares Park for one night. The first night's stay was OK, with helpful, friendly service, and copious amounts of really hot water. Our room was at the side and was quite quiet at night, but our friends' room was at the front and very noisy. Our room, however, had an over-bath shower which we didn't use in the evening as there was no shower curtain. We did use the shower in the morning and it flooded the bathroom, due to the lack of curtain. There was also no TV remote control in the room. The hotel stored our luggage whilst we went away for the one night, and then gave us different rooms when we returned. These rooms only had showers, and, whilst we had a curtain, our friends' didn't. We had 2 TV remotes this time, but no kettle and only one cup. These were supplied upon request by housekeeping. But the worst fault of all was when we tried to have a shower in the evening. The water was stone cold. We tried letting it run for a while, but still nothing, so we contacted Reception who told us to let it run! So we tried again, but nothing. Reception then told us that they had 'forgotten to switch on the boiler' so to wait 20 minutes. We waited, but still no hot water. This time Reception told us that the boiler was broken. We gave up and used a combination of cold water and hot water from the kettle to wash. Our friends also complained and were offered a move to a room on the 2nd floor where apparently the boiler was working (this was the floor we'd been on for the first night). By this time it was too late for us to be bothered to move, so we stuck where we were. Had we been offered the move in the first place, we would have accepted it. From reading other comments just now, it appears that lack of hot water is not a one-off occurrence so the story about a broken boiler seems disingenuous to say the least.

Room Tip: Rooms at the side are less noisy, and there seems to be a problem with hot water on the 1st floor.
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  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Magnetic Island, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 22, 2012

Our stay was for two nights. Central location - easy to explore central Nairobi on foot. Friendly and helpful staff. Very clean room, sheets and lovely towels. Breakfast included in room rate (booked via Booking.com website). Free WiFi with good connection. Bed was rock hard! Enjoyed our stay, and would stay there again.

Room Tip: We stayed in room 202 - overlooking the street. Nice to have the light but quite a lot of traffic n...
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 27, 2011

The rooms looks quite nice with the oakwood but thats seems to be the only partition hence noise from the next rooms.I could't ask more from the location but they could make it a posh place with it.The Buffet area for breakfast is abit shabby although food is quite nice and has a local influence.The staff are also quite nice and helpful.Check out time aslo should be 11 if not 12.00

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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perth
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 19, 2011

Good location in Nairobi to walk.Very clean,sheets towels,bathroom.Lovely tea and coffee in room,tv
not the best for programmes but footy maybe ok for some.Although it was noisey outside I slept well.
Dinning limited but all good food,nice service.Thankyou for nice stay.Oct 5-8 and 16th 2011.
Jillian edwards

Room Tip: Rooms at the back
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  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Africa
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed April 16, 2007

Alright, I'll give them marks for being a low budget hotel in the center of the city so everything is within reach. However, I recommend it as a one-night only hotel. We were there for four nights and each day exposed another flaw in the works.

1. The place is infested with roaches. They vary in size from ant to pet rat. The little ones I can handle but the big ones...eek! They spray the rooms religously and housekeeping is quite dilligent in maintaining a clean room, so much so that whatever it is they use to get the roaches can make for an unpleasant morning. I woke up once (thank God I had flipflops) and had to make my way through a minefield of dead and almost dead roaches. The sheets were clean but worn and torn, and I was definitely bitten by a flea on the second night. I managed to kill it hence was able to identify it.

2. The hotel's central location actually works against it in some ways. It is situated right across from the Stanley Hotel (ridiculously overpriced hence the choice of Oakwood) and also on a busy street. Be sure to ask for a quiet section and don't pick the rooms facing the street. For one, you're facing all that traffic and the city goes to sleep late or lulls momentarily before picking up again. And those rooms (201 - 205 I think) are right above the bar which gets very noisy. Our room was relatively quiet but we got the back traffic noise of very loud matatus and chugging buses.

3. There is no airconditioning throughout the hotel so be prepared to sweat it. We didn't want to leave our windows open at night as we were only two flights up and there didn't appear to be any security in the back. i.e., no bars on the windows or at least a high wall. Also, the lighting is very bad. There was only one bedside lamp and flourscent lighting to make up for the rest of the room. The beds themselves are somewhat comfortable but the design is terrible. Our double bed had the side drawers built as part of the head board and sticking out and not back, so you could actually risk poking or knocking a part of your face out if you turned over a bit too far in your sleep! Also, there was no mosquito net above our bed. A bit disconcerting as we were bitten every night and would have to cover our heads when that annoying whining of a searching parasite began and since there was no AC....very uncomfortable.

4. Food - atrocious. Breakfast consists of three kinds of cereals, stale dry pastries, instant coffee and you if you have to ask for eggs be prepared for a 10 minute minimum wait. The juices are not fresh squeeze, rather the bottled-add water variety. We never dared eat anything other than breakfast so can't exactly vouch for the snacks or other offered entrees.

5. It can get very loud within the hotel itself. An enthusiastic cleaning staff woke us up very early in the mornings with brooms knocking the numerous wood panel walls around and loud chattering and gossiping between dusting.

I will say that the staff were friendly and helpful but the hotel is not in the best of shape. The concept is good, a low budget hotel in the city centre but they need to get rid of the insects, demolish the kitchen and start afresh, hire a new kitchen manager in fact.

Mada Hotels advertises another property on the outskirts of Nairobi, but I'll wait until I see a positive review on Oakwood's improvement before I venture out there.

  • Liked — The concept - a strong wood insipired ambience
  • Disliked — Pretty much everything, particularly the insects, the food and the fact the televisions still don't work!
  • Stayed April 2007, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed December 12, 2006

I stayed here from the 2nd june 2004 for a few days when I went to meet my girlfriends family for the 1st time (She's now my wife). I contacted the the hotel directly along with several other hotels and this was the hotel that gave the most prompt and helpful answers and othe advise and organised a good if expensive taxi from the airport.

Even after my wife had returned to her familyfor a few days they were kind enough to only charge me the discounted rate for Kenyan residents in a Single room although I got to stay in the Double room.

Also they advised me to walk to the Akamba station with an Askari rather than catch a taxi.

The breakfasts were rather samey but at the price were fair and always well cooked, they also were more than happy to serve me breakfast early so that i could be in time for the bus to upcountry(or shags as it is better known to the younger generation). The bamburi weren't that helpful when we were coming back from the coast on this charge around Kenya meeting the possible relatives at the time (they now are relatives)

  • Liked — the service,central Location-Opposite TheStanley Hotel & less expensive
  • Disliked — The poor TV reception but that appears to be the norm in Nairobi
  • Tips/Secrets — Good Budget Hotel with good Service & Location
  • Stayed November 2006, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Oakwood Hotel

Also Known As:
Oakwood Hotel Nairobi
Address: Kimathi Street | P.O. Box 40683, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #63 of 92 hotels in Nairobi
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
The Oakwood HotelThe Oakwood Hotel is a small exclusive and perfectly located property, in fact, it's ideal accommodation for guests who enjoy the hustle, bustle and non-stop night-life of Nairobi.The Oakwood resides in the Elite House. building, formally Livingstone House. The property was built in the 1950s and although it maintains its colonial Architect. ... more   less 
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