House of Waine is one of the most thoughtful and helpful hotel’s we have ever stayed in, and is by far the best accommodation in Nairobi. My husband and I were on our honeymoon volunteering in Kenya, and I got e coli. After two nights of being very very sick and having no running water, we went to the hospital. We were staying in Ngong and on the way back I decided I really just needed a night at a hotel to wash myself properly and to be able to flush the toilet. We drove around Karen in our volunteer agencie's matatu looking for a safe and comfortable place to stay. We came upon House of Waine, we had no reservation but hoped since it was low season they may have a room. When we came in they were so kind to me, I explained our situation and they said that they had one room available. Unfortunately it was out of our price range but when they found out we were volunteering gave us a wonderful discount. Before we committed to the room the staff asked if I would like to see it. Upon entry all I could say was YES YES YES! Huge comfortable bed, shower, amazing bath tub, flushing toilet. This was what I needed to recover properly. While I snuggled into bed my husband made the reservations and went to get our luggage. When he came back he told me that not only did they give us a discount but they arranged for a complimentary bottle of champagne (which my husband enjoyed for both of us) and a private dinner set up to celebrate our honeymoon that night. The staff were so kind and concerned for me, and did everything to make our stay as comfortable as possible. I made myself get up for dinner although there was not much I felt I could eat, and we came upon the most romantic setting for dinner….fire lit, candles everywhere, the room to ourselves. It was amazing and wonderful. The best part was while I wanted to enjoy the same delicious fancier food my husband was eating, my stomach just couldn’t handle it. All I really wanted was a toasted cheese and coke light…..House of Waine made that possible although it was not on the menu and I finally was able to eat after 3 days of not eating anything. It was so wonderful for both of us we ended up staying an extra night. They even let us borrow a laptop for our room so we could e-mail our family, Upon our departure they wished us well and gave us little gifts. I would recommend House of Wayne to anyone traveling in Nairobi looking for a luxurious and safe place to stay (which can be quite hard to come by!) Thank you to the staff for taking such good care of me at one of the most uncomfortable times in my life.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.