This hotel was the first and last stops on a two week holdiday in Kenya/Tanzania for myself and my mum, and it was absolutely AMAZING. The staff were incredibly friendly and always went out of their way to accommodate our requests - after seeing the "Malaika Suite" (their presidential suite), we asked if there was any possibility of us being able to use it, and they upgraded us, free of charge, for two nights. When asked if we could dine out by the pool for breakfast, they had it all prepared for us the following mornings (Patrick was our waiter and he was delightful!). When we had a cocktail each night, they remembered what we had had the previous night and asked if we wanted the same (inredibly cheap, and delicious!). They had a couple of rugs in our room that I really quite liked, and so they sent one of the housekeepers out to track down where it was from and how much they cost, without the slightest whinge. When we asked about massages, they contracted a lady named Grace who was just perfect for what we wanted.
The food was first rate, absolutely delicious - four courses, a different option each night and cooked perfectly.
The accommodation itself was beautiful - after a week long safari in Tanzania, we walked back into the House of Waine foyer and felt as if we were returning home.
All in all, this hotel is definitely the most amazing accommodation I've ever stayed in. If we do return (which hopefully is on the cards in the next few years), the House of Waine will definitely be our first stop - I don't have enough words to describe how amazing our stay was. The biggest thank you to all the staff for making our stay so memorable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.