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“Excellent!” 5 of 5 stars
Review of House of Waine

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House of Waine
4.5 of 5 Hotel   |   Masai Lane & Bogani Road | Karen, PO Box 25035, Nairobi 00603, Kenya   |  
Hotel amenities
Ranked #1 of 102 Hotels in Nairobi
Reading, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Excellent!”
5 of 5 stars Reviewed September 21, 2011

My husband and I spent one night here on our honeymoon in July, it was the most fantastic experience. We received a very personal service and were treated like royalty, not only were we treated to the master suite in the house but we had a private dinner just for us where the room was covered with rose petals and lit by candles and a fire, it was incredibly romantic and having just spent 4 days in the Masai Mara it was the most amazing luxury. we were served by only one member of staff who looked after us the next morning at breakfast as well, it was just wonderful, we both wished that we could have stayed for longer and feel totally blessed that our "overnight" hotel was such a highlight! thank you House of Waine and to Imagine Africa for booking it for us.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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141 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • Italian first
  • Norwegian first
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  • Any
English first
Johannesburg, South Africa
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 30, 2011

The hotel offers all amenities of western comfort in a romantic setting with an "Out of Africa" feeling. The spacious garden with the inviting patio and pool are a serene place to reflect. The house itself feels like staying at somebody's home.

  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 14, 2011

House of Waine is a top boutique hotel in Karen, a luxurious suburb of Nairobi, just minutes from Wilson, the small airport used for safari trips. The hotel is quiet and elegant and you can relax here after a long flight into Kenya, before you start your safari.
We were very pleased with the rooms, food and all services. While you are there you should visit Karen Blixen's memorial house and the Kazuri workshop, in which single mothers make world known jewelry. The hotel can arrange you in minutes a car to drive you around.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Abu Dhabi
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 17, 2011

We had stayed 2 nights at the sublime Giraffe Manor but couldn't get in for the last night before our safari, so had opted to move to House of Waine. By the end of our stay we were calling it the House of Paine!

Granted, they had a lot to live up to after Giraffe Manor but it is such a shame because House of Waine has enormous potential.

The rooms and bathrooms are very nice. Huge proportions, nice decor and very clean. The problem really lies with the management and atmosphere. While the staff were lovely, they just did not try to ensure that your needs were met. It was obvious that there is no strong management presence here to guide their staff.

A male in our party commented that the atmosphere was clinical. He was right, zero atmosphere! There also appeared to be no other guests, it felt deserted. The only time we saw another person was at out 6am breakfast the next day to make our flight to Samburu.

They have a gorgeous pool and Cabana area and we sat out there for several hours. Not once did a staff member come near us to see if we wanted a drink. After at least 2 hours we sent the children to look for a waiter. We noticed that the cabana was wired with Bose speakers and enquired about music. The waiter said he thought we would not like to be bothered!

Considering that you are paying for all drinks etc you would think that the hotel would actually be keen to increase their revenue instead of you having to beg for a drink.

For a hotel that looks so lovely I truly hope that they change the leadership and bring this hotel up to the service standards that it deserves.

Room Tip: All rooms are very nice.
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  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 10, 2011

House of Waine was one of the first hotels I stayed in (been many since) on my first trip to Nairobi (December 2010).

I have no complaints about the accomodations or service, but I have found newer and nicer hotels to stay at in the suburbs of Nairobi since that time.

The rooms are nice and clean. The bathrooms are modern and well appointed. The restaurant was satisfactory.

When you take a trip to a place like Kenya you expect to have something that is a little more exotic or outstanding. There is nothing about this hotel that I would tell you was either of these two things.

  • Stayed December 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 12, 2011

We stayed at House of Waine on the last night of our trip to East Africa and were delighted with the experience.

The location is perfect; safely away from the tumult of central Nairobi, and close to the Sheldrick Center, where we visited orphaned rhino and baby elephants, a wonderful experience. It's also close to the Giraffe Sanctuary, which we didn't get to visit. The hotel feels very safe, and security is tight.

We stayed in the elephant-themed Tembo room, which is beautifully decorated in mostly silver, grey, black, and white. The elephant touches are subtle, including a picture of flowers that was actually painted by an elephant- very clever.

The hotel is immaculate, the food is excellent, and the service is attentive but not overwhelming. Also, they have free wifi, and let us borrow a laptop at no charge.

Overall, I wish we'd had more than one night at House of Waine, and would love to return there.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 10, 2011

We spent two nights in House of Waine - our second visit. It was like going back to stay with friends! The food was excellent - the room, out of this world - we got upgraded to the suite - and nothing was too much trouble. A lovely swimming pool set in beautiful gardens.
We will go back!

Stayed December 2010, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about House of Waine

Address: Masai Lane & Bogani Road | Karen, PO Box 25035, Nairobi 00603, Kenya
Location: Kenya > Nairobi
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#1 Romantic Hotel in Nairobi
#1 Family Hotel in Nairobi
#1 Luxury Hotel in Nairobi
#2 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — House of Waine 4.5*
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Also Known As:
House Of Waine Hotel Nairobi
Hotel Of Waine
Of Waine Hotel

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