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“Fantastic service and welcome comfort” 5 of 5 stars
Review of The Panari Hotel

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The Panari Hotel
5.0 of 5 Hotel   |   Mombasa Road | P.O Box 4372, Nairobi 00506, Kenya   |  
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Ranked #37 of 125 Hotels in Nairobi
Dar es Salaam, Tanzania
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Fantastic service and welcome comfort”
5 of 5 stars Reviewed May 4, 2014

I have stayed here due to cancelled flights and also following long field visits and have always been very impressed by the incredible service. The rooms are comfortable and the staff are extremely friendly making this a very relaxing place to stay. The breakfast is incredible with a massive choice.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, May 10, 2014
Dear Guest,

Thank you very much for choosing to stay at the Panari Hotel and for taking the time to write to us. We greatly appreciate comments made by our guests and constantly strive to achieve the highest quality standards and value.


We are delighted that you were impressed by our staff’s warmth, friendliness, incredible service and comfortable rooms. Our Chef was excited to learn that you enjoyed the variety of our food selection during breakfast.

We look forward to welcoming you again at the Panari Hotel, for your next business or leisure trip to Nairobi, Kenya.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
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    69
    18
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Nairobi, Kenya
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 2, 2014

A definately must visit in Nairobi. Fantastic and ambient palatial enviroment worthy of all accolades, home away from home!! Been here for five(5) months and everyday feels like I just arrived, nonstop fun filled and truly a place to be at in East Africa.

Room Tip: Rooms facing Nairobi National Park, awesome view!!
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, May 10, 2014
Dear Guest,

It has been a pleasure hosting you at The Panari Hotel for 5 months. We greatly appreciate comments made by our guests and constantly strive to achieve the highest quality standards. As our long stay guest, we are delighted to note that we made you feel at home....away from home.

Our main aim being guest satisfaction and well being during their stay with us. We are glad to note that you were satisfied with your overall experience at the Panari hotel, especially the fantastic ambiance and palatial environment worth of all accolades. Believe me, its is comments such as yours that make all efforts at the Panari Hotel, truly worthwhile.

We once again thank you very much and look forward to welcoming you back to stay with us at the Panari hotel in the near future.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed May 2, 2014 via mobile

For the money, the Panari is literally the worst hotel I have stayed at in the 47 countries I've visited. Ridiculously overpriced at $300 plus, the hotel has very average rooms, non functioning wifi, and an awful restaurant where they tried to serve us a la carte a plate of food we saw the waiter scoop out of the buffet. The staff are clueless: check out took over half an hour and they still couldn't give us a receipt with the right name on it. If you HAVE to stay near the airport, pick something else: this place is an overpriced dump with awful service.

  • Stayed May 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, May 10, 2014
Dear Guest,

Thank you very much for choosing to stay with us at The Panari Hotel and for taking time to write to us. We take our guests reviews seriously, and constantly strive to achieve the highest quality standards.

Unfortunately we have not been able to show this during your recent stay with us, as indicated in your comments. I have shared this information with our department heads to put corrective measures in place to ensure that we deliver our promise.

Your critical and constructive feedback will go along way to improve our standards and service delivery to our guests.

We sincerely hope you will give us another chance to welcome you back to The Panari hotel to prove that we always strive to satisfy all our guests staying with us.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 28, 2014

Was booked in after our flight was cancelled. Inside looks much better than the impression it gives from outside appearance.
Stayed on the 6th Floor. Calm and quiet. Enjoyed food at the Red Garnet Restaurant. Lovely lounge area on the 3rd floor, where apparently WIFI is much faster than in-room.
This is the only hotel I ever stayed where their WIFI login page specifically tells you, that you will be getting a "Throttled Connection" :) . In-Room WIFI was not good.

Room Tip: Rooms facing away from the Main road may be quieter. Though you miss the "National park" v...
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  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, May 3, 2014
Dear Guest,

Thank-you for choosing to stay at The Panari Hotel. Your feedback is greatly appreciated.

Thank-you for your compliments about our interior more so what comes with it; the calm and quiet environment, the food at our main restaurant, the lovely lounge and the wi fi speed. At The Panari we pride ourselves on providing quality services and on customer satisfaction.

We have noted with concern the in room wifi speed which we highly regret and promise that it will be improved.

We place great value in your patronage and look forward to welcoming you back to the Panari hotel in the near future.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 27, 2014

A great hotel very close to the international airport, unfortunately not close to downtown and with the atrocious traffic in Nairobi staying here and getting to meetings downtown would be a challenge. The rooms and restaurant are excellent and the staff are friendly and helpful I would stay again.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales and Marketing Manager at The Panari Hotel, responded to this review, April 30, 2014
Dear Guest,

Thank-you for choosing to stay at The Panari Hotel, it has been a pleasure hosting you, your feedback is greatly appreciated.

Thank-you for your observation and acknowledgement about our proximity to the Airport which makes our guests' travel logistics convenient at all times.

We are glad to note that you were satisfied with your overall experience and very delighted to hear from you that our staff were extremely friendly and helpful. We also note your kind compliments about our rooms and the restaurant as well.

We look forward to welcoming you again at the Panari Hotel in the near future.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 24, 2014

I enjoyed my late lunch so much,we had just gone for sm cocktails and we decided to eat,the food was nice and tasted great.I had to carry sm home to my kids.the portions are normal.I would recommend it to my friends and I would definitely go back

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, April 29, 2014
Dear Guest,

Thank you very much for choosing to dine at The Panari Hotel. We greatly appreciate you writing to us and sharing your experience and feedback.

We are glad to note that you were satisfied with the dining experience more so the fact that you loved the food and had to take away some home. It is comments such as yours that make all effort at the Panari truly worthwhile.

We sincerely look forward to welcoming you back to the Panari Hotel in the near future.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sussex england
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 9, 2014

I stayed here a few times about 5 or 6 years ago and thought it was ok. Now it is dated, a mess there are cockroaches in the rooms, no hot water for a shower in the morning when I arrived. The only plus point is that is near to the airport. Staff ok. Restaurant on 2nd floor also ok and cheap. I would not go to this hotel again. Expensive and noisy. Pool only indoors, big and ok. Only outside 'Terrace' is facing the main road.

Room Tip: Try another hotel if you want a good room!
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  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Ronald Oromo - Sales & Marketing Manager at The Panari Hotel, responded to this review, March 11, 2014
Dear Guest,

Thank-you for writing to us, your feedback is greatly valued. While we regret that your stay this time was not satisfactory, we sincerely appreciate your choice to return to our hotel after quite a while. We are happy to take this earliest opportunity to respond to the concerns in regards to your stay with us.

The management has not only keenly noted your point of concern but has also addressed them. This is with a view of arriving at a long lasting solution to the points raised. On your concern about cockroaches in your room I am pleased to update you that a thorough inspection has been carried out and fumigation is underway. It is worth noting that we highly uphold quality standards to ensure customer satisfaction has been achieved. I wish to clarify that we have hot water available in all our rooms it is likely that there was a technical malfunction that evening which has been addressed.

We appreciate your observation about our proximity to the airport as well as your kind compliments about our staff and the restaurant.

We look forward to hosting you again in the near future.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Panari Hotel

Address: Mombasa Road | P.O Box 4372, Nairobi 00506, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Nairobi
#24 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Panari Hotel 5*
Number of rooms: 135
Official Description (provided by the hotel):
The Panari Hotel is the closest hotel to Jomo Kenyatta International Airport Nairobi. Located 7 kilometers from the airport and 8 kilometers from the city center, we have your convenience at heart. From the rooms, our guests enjoy a captivating panoramic view of The Nairobi national park on one side. On the other side, you have a full view of the City in the horizon. The hotel is one of its kind being the only venue with an Ice Skating Rink in East and Central Africa. For our guest's convenience, we have a bank, forex bureau and a hair salon all under one roof. We also have a variety of food outlets alongside the Hotel's main restaurant "The Red Garnet." For a night out, you need not go elsewhere, on the second floor of the hotel, "Shooters and Dips Lounge" is the hottest entertainment spot along Mombasa road. No need to interrupt your keep fit regime while traveling. Get a full work out at The Dolphin Health Club. The health club is fully equipped with all the modern workout machines, steam bath, sauna and an indoor swimming pool. The Panari Hotel boasts a very large conferencing area with sufficient, secure and ample parking space to fit 450 cars. The Panari Hotel "A Luxurious Way of Life." ... more   less 
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Also Known As:
Panari Hotel Nairobi

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