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“average” 3 of 5 stars
Review of The Panari Hotel

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The Panari Hotel
5.0 of 5 Hotel   |   Mombasa Road | P.O Box 4372, Nairobi, Kenya   |  
Hotel amenities
Ranked #31 of 106 Hotels in Nairobi
Harare, Zimbabwe
1 review
“average”
3 of 5 stars Reviewed December 6, 2013

it was a good experience staying in this hotel though it was a bit far from town but there is a shopping mall that u can pay 500 KS to be there for less than 5 minutes (taxi).
rooms - smelly
food- mostly Indian even for breakfast , putting beef & pork sausage in the same dish is awful idea .
staff- friendly
facilities - fair

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, December 10, 2013
Dear Guest,

Thank you very much for choosing to stay at the Panari Hotel and taking time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

At the Panari hotel, we take proud in ensuring that our guests have the feeling of being home away from home. Our main objective being guest satisfaction and quality delivery to exceed our guest expectations.

Unfortunately we have not been able to show this during your recent stay with us as indicated in your comments. I have shared your comments with respective departmental heads to put corrective measures in place to ensure that we exceed our guests expectations. We appreciate your critical but constructive feedback that will go along way in improving our service delivery.

We sincerely hope that you will give us another chance to welcome you back to the Panari hotel and prove to you that we always strive to satisfy all our guests staying with us.

If i could be of any assistance, please do not hesitate to contact me.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Nairobi, Kenya
1 review
5 of 5 stars Reviewed December 4, 2013

We were there last month in October for a Business Seminar and we were a delegation of more than 400 people. The service was impeccable and the staff was capable of ensuring that all were satisfied.
I would especially like to commend Ronald, Piera and Princess, they were with us every step of the way and were very professional. Most business work shops feel like another day at the office but at Panari thanks to their versatility and organisation the Organising Committee had a chance to breath.Thank you.

Had a meal at the Black Gold Cafe on ground floor and the food was simply delicious, those ribs :) If it wasnt for the fact that we had to Organise the work shop I would have been there every meal!

Overall wonderful experience. Thank you Panari. We will be back!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, December 10, 2013
Dear Guest,

Thanks you very much for choosing the Panari hotel to host your Business Seminar last October. We greatly appreciate comments made by our guests and constantly strive to achieve the highest quality standards.

I would like to thank you for your appreciation to Piera, Princess and myself. I will definately share your delight with them. We are also glad you made time to sample our menus at the Black Gold cafe'. Our Executive Chef was delighted to hear that you enjoyed your meal at Black Gold Cafe'. Believe me, its comments such as yours that make all the efforts at the Panari Hotel truly worthwhile.

We place great value on our customers and your continued relationship with Panari Hotel. I look forward to welcoming you again at the Panari and hosting your business Seminars.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oliver, Canada
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 22, 2013

Unfortunately, we booked our room at the airport which was a total scam although the hotel is completely complicit and treated us poorly when we arrived. We paid $350 cash to the airport schemers but were given a horrible room - probably the worst in the hotel, with no hot water, tacky, broken furniture and a ridiculously hard mattress. The management finally relented after much complaining and gave us a decent room. Thank you Mary in Housekeeping. No breakfast included although this seems to be the norm in the hotel. The hotel seemed empty so not sure why we were treated so badly, considering the elevators were broken and we had to use the service elevator part of the way and walk the rest. The taxi to the airport the following day was supposed to be included, but never happened. Another $30 plus tip. I do not recommend using the airport service and don't believe what they tell you.

Room Tip: Have a look at the room before you confirm.
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  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, November 27, 2013
Dear Guest,

Thank you very much for choosing to stay at the Panari hotel and for taking time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

At the Panari, we always take pride in ensuring that our guests have the feeling of 'being home away from home'. Our main objective being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guests expectations.

Unfortunately, this was not executed during your recent stay with us at the Panari hotel, in particular with the your room that had no hot water. I have shared this information with the relevant departments to put corrective measures in place to exceed our guests expectations.

Its also unfortunate that you felt a total scam when you booked our room from the airport at USD 350. This we are taking very seriously and we shall investigate further into the matter. I would recommend that you kindly book the Panari directly through our website and also enjoy special discounts that we do run from time to time. We will direct our front office to extend to you a complimentary airport transfer on your return visit.

The Panari hotel is also in the process of concluding our elevators replacements to enhance our guests satisfaction and effective movement within the hotel. In this regard, kindly receive my apologies for the inconvenience caused by our service elevator doing your stay. Please bear with us since this is for the better during your next visit.

Despite the inconvenience you have experienced, i personally thank you for appreciating Mary our team member in housekeeping. I will share your thanks with her personally.

I sincerely look forward to another chance to accommodate you back at the Panari hotel and give us an opportunity to prove to you that we are always striving to satisfy all our guests.

In the meantime, if i can be of any assistance, please do not hesitate to contact me.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
4 of 5 stars Reviewed November 9, 2013

Stayed at Panari on October 2013.The place is beautiful and just 10 minutes drive or so to Jomo Kenyatta Airport. The food was delicious. I miss it to date ! I was warmly welcomed. But they took quite a long time to check me in that Saturday night. Wasn't very much amused on that part. Considering I had travelled from western Kenya after attending a funeral ! I had just wanted to arrive and relax considering I had a flight to catch very early the following day. I requested for grape juice on the menu for breakfast, but they brought me orange juice instead. So please do something about these issues which appear petty but really matter

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, November 11, 2013
Dear Guest,

Thank you very much for choosing to stay with us at the Panari hotel, and taking your time to write to us.

We sincerely appreciate your comments and constantly strive to achieve high quality standards that exceed our guest’s expectations.

We are delighted to learn that we managed your expectations and you had a lovely time staying at The Panari Hotel.

However we apologize for the long wait you incurred and for the wrong order of Juice. I have shared this with the concerned department to see into it that this does not occur again.

We appreciate your comments and look forward to hosting you again at the Panari hotel in the near future.

Kind Regards,

Ronald Oromo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
4 of 5 stars Reviewed October 31, 2013

I was warmly welcomed by the staff. and i enjoyed my moments there.The room is spacious enough and clean.Would recommend to any one. Perfect for any kind of traveler. i Would recommend to any one. Perfect for any kind of traveler.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, November 11, 2013
Dear Guest,

Thank you very much for choosing to stay at the Panari Hotel and for taking the time to write to us.
We greatly appreciate comments made by our guests and constantly strive to achieve the highest quality standards and value.
We are glad that you experienced our staff’s warmth, friendliness and how memorable they made your stay, we at The Panari Hotel always thrive to exceed our guests expectations.

The management and staff look forward to welcoming you again at the Panari Hotel, your home away from home.

Kind Regards,

Ronald Oromo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed October 11, 2013

After such a horrible experience with Kenya airways I landed into Panari hotel.its only 10 mins drive from Jomo Kenyatta airport.I was warmly welcomed by a smily face of the receptionist,Alusa Celestine.She was so friendly and she has all that calls to be an hotelier.i had few difficulties but Mr Martin the duty manager at that time sorted it out swiftly. The hotel cleanliness is upto stardard,The restaurant staff are all smily especially the ladies and the food is super.The room is spacious enough and clean(704) .I bet all the rooms are the same anyway In terms of cleanliness,although I would recommend that in such a modern hotel you should atleast provide slippers and dental kit.

I will definitely come back! Thanks for the wonderful stay and lovely staff.

Lenah Georginah

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, October 14, 2013
Dear Guest,

Thank you very much for choosing to stay with us at the Panari hotel, and taking your time to write to us. We sincerely appreciate your comments and constantly strive to achieve high quality standards that exceed our guests expectations.

At the Panari, guest satisfaction and delivery is Key, and we are delighted you received this from our receptionist, Alusa Celestine, our Duty Manager Martin who was at hand to resolve the difficulties you had.

Your positive feedback on our room cleanliness and great food is truely uplifting and makes all the effort worthwhile. We THANK YOU!

We appreciate your comments and look forward to hosting you again at the Panari hotel in the near future.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 4, 2013

I was in this hotel for a seminar 'annual monitoring and evaluation(M&E) workshop' The lifts were dirty, toilets are not well taken care of, seats scattered all over open halls...there is no much attention to details...honestly this property is excellent in design....do something about this petty issues that really matters to a keen traveler seeking clean environment! otherwise i loved the conference facility.........see you again next year if you improve

Room Tip: ample and secure parking
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Manager at The Panari Hotel, responded to this review, October 9, 2013
Dear Guest,

It's has been a pleasure hosting you at the Panari Hotel during your Annual Monitoring & Evaluation Workshop. We sincerely appreciate your comments and constantly strive to achieve excellence in our service delivery.

We noted concerns you rised during your stay with us at the Panari and we take them very seriously. Our service providers for the public areas were overstretched and did not meet your expectations, on the cleanliness of washrooms due to the heavy traffic at the hotel at the time. I am happy to inform you that we are in the process of contracting another service provider with more capacity, efficiency and delivery.

One of our guests lift closer to the conference venue is currently undergoing a major reconstruction and will be replaced with a new cabin. The lift you mentioned is our service lift and sometimes guest not knowing use the same to access the 2 & 3 floors of the building. We have taken measures to guide our guests to the right lifts.

The scattered seats at the atrium was due to the banqueting lunch setup and were in the process of being cleared. We sincerely apologies for these shortfalls. I have communicated to the relevant departments to review this and guarantee exceptional cleanliness and service.

However, we are delighted that you found the Panari property excellent in design and loved our conferening facilities.

We thank you for taking your time to write to us and look forward to hosting you again at the Panari Hotel in the near future.


Yours sincerely

Ronald Oromo | Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Panari Hotel

Address: Mombasa Road | P.O Box 4372, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Nairobi
#20 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Panari Hotel 5*
Number of rooms: 135
Official Description (provided by the hotel):
The Panari Hotel is the closest hotel to Jomo Kenyatta International Airport Nairobi. Located 7 kilometers from the airport and 8 kilometers from the city center, we have your convenience at heart. From the rooms, our guests enjoy a captivating panoramic view of The Nairobi national park on one side. On the other side, you have a full view of the City in the horizon. The hotel is one of its kind being the only venue with an Ice Skating Rink in East and Central Africa. Staying at The Panari gives you a chance to enjoy a session of skating. For our guest's convenience, we have a bank, forex bureau and a hair salon all under one roof. We also have a variety of food outlets alongside the Hotel's main restaurant "The Red Garnet." For a night out, you need not go elsewhere, on the second floor of the hotel, "Shooters and Dips Lounge" is the hottest entertainment spot along Mombasa road. No need to interrupt your keep fit regime while traveling. Get a full work out at The Dolphin Health Club. The health club is fully equipped with all the modern workout machines, steam bath, sauna and an indoor swimming pool. The Panari Hotel boasts a very large conferencing area with sufficient, secure and ample parking space to fit 450 cars. The Panari Hotel "A Luxurious Way of Life." ... more   less 
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Also Known As:
Panari Hotel Nairobi

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